Järnvägsgatan 1, 652 25 Karlstad, Sweden
#9 of 29 hotels in Karlstad
Guests' ChoiceBased on 119 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
9.2
Value for money
8.4
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 September 2024
Donald
AustraliaBreakfast and dinner in the hotel were very good
Stayed in August 2024
Reviewed: 2 September 2024
Maili
FinlandEverything was excellent! The staff was great!
Stayed in September 2024
Reviewed: 19 August 2024
Lottie
United KingdomGreat hotel in a perfect location for our travels.
Stayed in July 2024
Reviewed: 19 August 2024
Sabine
SwitzerlandWe didn't expect the dinner to be served buffet style. The Fika is just a basket of brownies and you have to make your own beverages. The room was barely bigger than the double bed.
Very nice staff. The bathroom is almost as big as the rest of the room. Everything was clean.
Stayed in August 2024
Reviewed: 10 August 2024
Simona
AustraliaNothing really.
Very nice breakfast. Friendly staff and close to city centre and main station.
Stayed in August 2024
Reviewed: 26 July 2024
Chanin
ThailandNone
Good location and nice staff
Stayed in July 2024
Reviewed: 1 July 2024
Susanna
FinlandVery very bad smell in the room whole time. Information about the hotel at the hotel was a bit poor (reception did not asked about loyalty program, no info about the dinner, relax room…)
Good dinner and breakfast.
Stayed in June 2024
Reviewed: 26 June 2024
Tushar
SwedenStaff breakfast
Stayed in June 2024
Reviewed: 18 May 2024
Patsie
New ZealandNoisy hotted up cars playing loud music around the hotel each night
The meals and location and very good staff.
Stayed in May 2024
Reviewed: 17 May 2024
Gurdeep
IndiaDinner menu which is included in room package was doable. There are amazing open air restaurants with beautiful views outside for drinks and food
Location
Stayed in May 2024
Reviewed: 1 March 2024
Alexei
SwedenLocation, service, food
Stayed in February 2024
Reviewed: 11 January 2024
Alexander
SwedenExcellent dinner. Breakfast was stunning. The location was nice - very close to the train station in the center of town. The decor was fresh. The staff professional, courteous and welcoming. I was delighted with my stay.
Stayed in January 2024
Reviewed: 25 December 2023
Nils
GermanyDinner in the evening was included! That was great!
Stayed in December 2023
Reviewed: 17 December 2023
Carlos
SwedenGreat location. Dinner was included in the price of the room, something to be grateful for. Breakfast was quite OK. The hotel does not have its own parking, but they have an agreement with the parking at the shopping centre right in front. Recommended!
Stayed in December 2023
Reviewed: 15 November 2023
Gisele
SwedenThe room was a bit cold. It was hard to keep warm at night.
There is gym! Super close from train station Karlstad. Breakfast was super good with many options of food, including Gluten Free options. It was very clean! The staff is nice. Bed was comfortable. No outside noise heard while sleeping.
Stayed in October 2023
Reviewed: 29 October 2023
Petter
NorwayNothing special.
Breakfast varied and freshly made. Very nice and comfortable spa department.
Stayed in August 2023
Reviewed: 18 October 2023
Ingrid
NorwaySuper comfy beds, large room and bathrobe. Great breakfast and a separate gluten free section. The staff is always smiling and friendly.
Stayed in October 2023
Reviewed: 25 September 2023
Susan
AustraliaFabulous sized room and really enjoyed the breakfast and dinner.
Stayed in September 2023
Reviewed: 18 September 2023
Kina
MalaysiaBreakfast and fika were good! Lots of choices! The location was superb, very close to both bus & train station.
Stayed in September 2023
Reviewed: 8 August 2023
Kristina
SwedenExcellent Breakfast and very nice dinner meal
Stayed in August 2023
Reviewed: 1 August 2023
Lorraine
United KingdomSpacious comfortable room in a good location. Evening meal and breakfast were an additional bonus.
Stayed in August 2023
Reviewed: 26 July 2023
Fredi11
IsraelThe very bad dinner
The staff, the room, the location
Stayed in July 2023
Reviewed: 24 July 2023
Anna
LatviaChoice of food for dinner was quite limited - only one type of meat and one side dish. Breakfast was ok, but despite the fact, that we were asked to book a time slot for breakfast, restaurant was very crowded. Room furniture appears " actively used".
Good location - very close to the city center. Dinner and breakfast were included in the room rate. Room was spacious and clean. OK for one night stay. Staff is very friendly and smiling. Ready to answer all the questions and assist.
Stayed in July 2023
Reviewed: 2 July 2023
Jessie
SwedenThe bed
The decor, the staff and the breakfast
Stayed in July 2023
Levanto, Italy
Rīga, Latvia
Reninge, Belgium
Neukirchen am Großvenediger, Austria
Split, Croatia
Paris, France
Kumbakonam, India
Limassol, Cyprus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content