“A luxurious, bespoke and intimate hotel located a 10 minute walk from centre of Fira. We had a junior suite with a balcony overlooking the pool. Clean and modern in the traditional Greek style. Beautiful pool area with comfortable sun loungers. Breakfast delicious. Food and drinks available all day. The staff are very welcoming and Christos makes a point of chatting to each guest and ensuring everyone is happy with everything. Excellent communication beforehand and taxi arranged for collection at the port 35€”
“Everything!! The breakfast, the tranquility of the place, the food on offer, the pool, the cleanliness of the rooms, all incredible!! The staff especially were so so lovely!! Special mention to Stefanos and George!! They both were so accommodating and so incredibly friendly!!”
“When we arrived, it was clear that the hotel had way overbooked the guests. Check in is stated as 2pm but we still hadn’t got into our FIRST room until 4:30pm, which wasn’t ideal as we’d had a really early flight and just wanted to get into the room. We did ask reception if everything was okay with our room but kept being told to wait, they would laugh as they responded, which was a bit worrying. We’d also missed lunch at this point and not been told where the restaurant was or the for hours, just left in the lobby to rot like everything else in there.
We were walked to a room in a hotel about a seven minute walk away (through a building site) from the reception/main hotel/pools, where the closest pool to the hotel had no water? It was literally an empty pool.. let’s not forget to mention you are taken to your room in a group and drop each other off? It’s unheard of.
So we’ve just arrived in the first room now and the floor is covered in water, it was just 3 single beds in bright green bedding (we booked a double room with a sofa) and a view of a building site. We asked the housekeeping if they could kindly mop the floor and the second they left and we went to use the loo, the water flooded the room again. It’s now 5:30 and we’re at the reception queuing to ask to change room. The receptionists asked the people infront of us if they’re here to check in or change rooms, which again was a massive concern only being there 4 hours. It seemed as though they were just swapping and turning over everyone’s rooms until they finally settled, nobody was happy.
We have now changed room and the only way I can describe it is prison.. the look, the smell, the atmosphere, it was horrendous. The manager in all fairness was very empathetic and tried to help, she asked us how our next room was and we said honestly, we’re not happy. She then changed our room for the third time (this was day 3/6) and it was better but still nothing like the photos you see on here.”
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