“The staff were always attentive to our requests, providing the quickest response I've ever experienced at a resort even before our checked-in. Vivi at the front desk efficiently handled all our last-minute requests for fireflies tours, transport to attractions such as Sand Dunes & Blue Lake, Cassia beach, and spa services, making everything happen smoothly. The buffet breakfast was simple yet delicious. We had one lunch and one dinner at the resort, and the food was good. The staff were all friendly and cheerful, genuinely passionate about making guests feel at home.
The Cabin Deluxe was perfect for two people, with a spacious bathroom for showering and other personal needs. Our room was cleaned daily, and fresh towels were provided. When the hot water wasn’t working, the issue was resolved immediately. The body scrub and head massage were exceptional, explaining why the therapists were fully booked. Despite a two-hour wait, it was worth it. The therapist even escorted me from my room to the spa. After the spa session, I felt incredibly relaxed.”
“The site is absolutely amazing. There are some animals, a big lake, many activities for kids and adults (craft, art, fishing, mini adv, feeding the rabbits, swimming)”
“Clean, cozy inn located on the beach away from the crowd at Lagoi Bintan. Staff even bought for me Pop Mie from the minimart when i requested for it. Such genuine hospitality!!”
“The staff was outstanding. Very helpful. Every little request was honoured with great attention to detail. Wonderful experience. Never had this level of engagement from the staff at any other resort.
The resort has a moderate number of activities (ATV, bunny petting and feeding, fish feeding, some board games). There were few others that we did not explore.
A lot of fresh fruits and vegetables are grown on the property. The staff were kind enough to give us a good amount of fruits to carry back.
Breakfast was very good and satisfying both in quality and quantity.
We also got a free upgrade from the basic room to the premier room.”
“Mawi, Dela and all the staff were first class. Very welcoming and helpful. Rooms, aircon and bathrooms were good. The menu served was fantastic and the Indonesia food excellent. Lovely table area overlooking the beach to eat and rest. Use of paddle board and kayak.”
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