14, rue du Stade Montgaillard, 97400 Saint-Denis, Reunion
#6 of 14 hotels in Saint-Denis
Guests' ChoiceBased on 37 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.0
Staff
8.6
Value for money
7.5
Free WiFi
7.7
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Showing 1 – 25
Reviewed: 18 September 2023
Gheershan
MauritiusThe atmosphere and decor
Stayed in September 2023
Reviewed: 25 August 2023
Jakob
FranceThe bathroom door's hinges were so noisy and one couldn't get to the bathroom during the night without moving the door - so my partner woke up; and vice versa. Location is up up up the hill, so you won't help saving the planet staying at this hotel. Hotel mainly for french people as not much is written in international English.
The staff, the layout of the hotel, the bed and they accept dogs :) Staff nice with pets. The view of Saint Denis was awesome! Nice with the balcony!
Stayed in August 2023
Reviewed: 19 July 2023
Peter
GermanyAir condition unit leaked so badly that I had to change rooms. But did receive an upgrade for my inconvenience.
Very nice view from the hotel of the city and ocean. Good facilities (pool, gym, restaurant). Friendly staff.
Stayed in July 2023
Reviewed: 12 July 2023
Bhairavi
IndiaSelection of Food for Vegetarians & Vegan
Rooms, View & Staff Courtesy
Stayed in June 2023
Reviewed: 1 April 2023
Jean
United Arab EmiratesLeadership issue (hotel and Mercure as a whole) 1- The staff does not communicate between themselves from a shift to another. For example, you rent a car at the Front Desk in the evening for the following morning but the morning staff cannot find your reservation (after you triple insisting to them to make sure it won't be lost). 2- I brought a plate and a glass of wine to my room. The day after, the cleaning staff left it outside my door but nobody picked it until I left !!!! Never seen that before 3- The hotel is full of flaws. The most liable is the shower floor which is the most slippery I have ever encountered in my life. One day the hotel will have a 2 million$ lawsuit. 4- Also, at 19h30, the dinner is a bit late.
The hotel's location has a nice view but it is far from everything. The room are comfortable but badly design.
Stayed in March 2023
Reviewed: 23 January 2023
Michelle
South AfricaWe had requested an airport transfer collection before arrival, which didn't happen until we called again to request once already landed and waiting
Great pool, nice restaurant and bar
Stayed in January 2023
Reviewed: 23 January 2023
Erzsébet
HungaryWonderfully situated hotel, lovely ambience. The view is extrordinary, as if the swimming pool would continue with the Indian ocean, although many kms away. Forthcoming staff. Well organised shuttle service to St Denis city center and airport. Very good breakfast and good restaurant.
Stayed in January 2023
Reviewed: 23 April 2023
André
FranceTop
Stayed in April 2023
Reviewed: 12 January 2023
Chiara
Belgiumthere were hair in the bathroom , stains on the wall no mattress cover. we ordered two hot dishes from room service and had ordered one omelet with cheese and specified NO ham. the omelet arrived with ham in it so one plate was getting cold as we were waiting for the omelet to be redone.
it’s location and flexibility regarding early check in
Stayed in December 2022
Reviewed: 9 January 2023
Yearoo
MauritiusI am a mauritian they do not treat people like other client for example French and other white skin. They look at you in a different way as if I came form another planet especially the management level and reception even restaurant. Order sandwich for my son 8 years the staff said me will not be able to do it. If am from europe definitely the same has already been provided to guest. Room were fill of rain water ask for cleanliness several times but nothing done. i have to beg again and shout at them at night 21pm then it has been done . Photos will be posted on Trip Advisor shortly . I even received a burn potato chips to eat. I even kill mosquito in room see photo
Nothing went well the staff at the reception ,restaurant all ZERO
Stayed in January 2023
Reviewed: 7 January 2023
Callychurn
Mauritiusthe reception staff
Stayed in January 2023
Reviewed: 23 August 2022
Greg
Francethe rooms are horrible for the amount you pay. it was a downstairs . therefore we couldn’t do anything. last but not least, we we’re kickoff of the room at 11:05. no wayyyyyy
the view from the restaurant and the swimming pool
Stayed in June 2022
Reviewed: 13 June 2022
Patrick
FranceMy room was in a noisy part of the hotel. The soundproofing of the room leaves much to be desired. Difficult to watch a television program because the stability of the channels was very random.
staff : very good Restaurant : Excellent
Stayed in June 2022
Reviewed: 2 May 2022
Gacia
Francecleanliness - there were stains of “urine” on the toilet…. smell of damp extra beds in the hallway…
Stayed in May 2022
Reviewed: 12 April 2022
Reinier
GermanyThe hotel has still old rooms. prices from the restaurant and breakfast are to high.
the pool was really nice
Stayed in April 2022
Reviewed: 27 December 2021
Lovena
MauritiusThe staff were not welcoming, poor quality service from the staff
The location, cleanliness
Stayed in December 2021
Reviewed: 19 December 2021
Christian
ReunionThe air conditioning was too loud The terrace was very small and very little view. It was imposible to stay because the air conditionner was too noisy
Stayed in November 2021
Reviewed: 27 April 2022
Anonymous
GermanyLocation, bedroom is very basic
Swimming pool, nice staff, spacious room
Stayed in April 2022
Reviewed: 6 January 2024
Rodica
SwitzerlandThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 November 2023
Frederic
BelgiumThere are no comments available for this review
Stayed in October 2023
Reviewed: 14 November 2023
Emmanuelle
AustraliaThere are no comments available for this review
Stayed in October 2023
Reviewed: 6 November 2023
Dj
ReunionThere are no comments available for this review
Stayed in November 2023
Reviewed: 30 October 2023
Persefoni
GermanyThere are no comments available for this review
Stayed in October 2023
Reviewed: 28 May 2023
Sandrine
ReunionThere are no comments available for this review
Stayed in May 2023
Showing 1 – 25
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