Skip to main content
  1. Hotel reviews homepage
  2. Portugal hotel reviews
  3. Oeiras hotel reviews
  4. Reviews of Vila Gale Collection Palácio dos Arcos

Reviews of Vila Gale Collection Palácio dos Arcos 5 stars

Largo Conde de Alcáçovas, 2770-031 Oeiras, Portugal

#1 of 11 hotels in Oeiras

Guests' Choice

Review score

Based on 239 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 19 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights

    Great Pool and location. The restaurant requires attention!

    Stayed in August 2024

  • Reviewed: 16 September 2024

    10
    Amazing Hotel, so pretty
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful old and modern architecture… grounds were beautiful and we loved the playground and baby pool for our baby

    Stayed in September 2024

  • Reviewed: 1 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Double or Twin Room with Sea View
    • Stayed 3 nights

    Please replace the hair dryer with a stronger hair dryer. Thank you.

    Stayed in June 2024

  • Reviewed: 24 August 2024

    10
    Beautiful hotel in a gorgeous location!
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    Loved it all!

    Beautiful, clean and a gorgeous setting. Excellent staff and facilities.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    9.0
    Beautiful spacy historical hotel with excellent swimming pools.(inside and outside)
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 7 nights
    • Submitted via mobile

    A little dark in the corridors and no signs of where the lifts and stairs were. So it is a bit confusing to get to the breakfast hall. The food-table in the dining room is not convenient and too small. I missed some salads. 🥗 In the weekend some non- hotel guests show up at the swimming pool: because the public park is next to it and you just can walk up to and into the swimming area and hotel.🤔

    The beautiful garden🌴🌿🌺, very nice with -gold mosaics- salt water pool (with shower and enough beds and shadow), the huge rooms and the beautiful historical yellow palace.🤩 Very quiet 😃 Staff and cleaning ladies are very calm, kind and helpful. 🙏 Close to supermarket and train station. Close to Cascais and Lisbon. Also great Italian restaurant within 3 minutes walking. Try the tiramisu!💫

    Stayed in August 2024

  • Reviewed: 20 August 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Twin Room with Extra Bed (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful old palace converted into a hotel. Lovely combination of old and new modern rooms.

    Stayed in July 2024

  • Reviewed: 3 August 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Great position as we attended a wedding

    Stayed in July 2024

  • Reviewed: 27 July 2024

    9.0
    Great family hotel in the Lissabon area
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 12 nights
    • Submitted via mobile

    Rooms can use a make over

    Relaxed atmosphere, friendly staff. Outside swimming Pool was great. Always a sunbed available

    Stayed in July 2024

  • Reviewed: 24 July 2024

    9.0
    Would highly recommend for a girls trip!
    • Leisure trip
    • Group
    • Double or Twin Room with Pool View
    • Stayed 3 nights

    To go into Lisbon or Caiscais you need to take a metro or 25 euro taxi but it's a good place to relax and plan day trips from. There didn't seem to be a lot of staff so room service or any special requests could be slow at times.

    The rooms and facilities were amazing! The most beautiful hotel. Staff were very friendly and helpful. The grounds are stunning and all rooms had balconies.

    Stayed in June 2024

  • Reviewed: 22 July 2024

    10
    I will come again
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Great location! Nice and friendly service!

    Stayed in July 2024

  • Reviewed: 19 July 2024

    10
    Amazing Hotel and a train ride from Lisbon City Centre
    • Business trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night

    There is a beach about 7 minutes walk across a road but not worth going to

    The Hotel and Facilities are incredible

    Stayed in July 2024

  • Reviewed: 18 July 2024

    9.0
    The perfect location to visit Lisbon
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    We stayed in one of the rooms far from main reception. The person that showed us the room took us to the longest way possible. It took us some time to find a straight way to exit. We had to carry the luggage down to main reception by stairs and then take them back to level 0. It doesn’t s make much sense for the reception to be below the stairs. The bathroom was quite old and lack amenities. Just bad quality shampoo was available. A hotel of this caliber should to provide everything needed for comfortable stay.

    The location is amazing and super convenient. There are many restaurants options around and all services( ATM, Pharmacy, coffee shops, grocery stores, train station, etc). The blackout of the room is really good.

    Stayed in July 2024

  • Reviewed: 12 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    AC did not work

    Beautiful signature resort

    Stayed in June 2024

  • Reviewed: 11 July 2024

    10
    Fantastic location, lots of history, memorable stay.
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 4 nights

    Great complimentary breakfast each morning with a wide selection of food and drinks. Staff was always pleasant and helpful when we needed assistance. Property is unique and has plenty of memorable attributes that will leave lasting memories. Easy location to go explore and find a nice place to eat nearby.

    Stayed in July 2024

  • Reviewed: 25 June 2024

    10
    A must! One of the most beautiful hotels in the world (and I've been around)
    • Business trip
    • Solo traveller
    • Double or Twin Room with Pool View
    • Stayed 2 nights

    nothing

    This is by far one of the most beautiful hotels I ever been in. You are literally in an historical site, with an old church and the most beautiful gardens as part of its premise. The rooms are extremely big and comfortable and the pool is beautiful (didn't go inside though). I was sad I could only spend two nights there. Would love to go back!

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    We booked 2 rooms for 4 nights. AC was amazing in room 320, but barely functional in 319. We tried different settings and eventually slept with the patio door open to cool off

    Immaculate grounds with beautiful pool, friendly staff with kudos to Tomas and Daniel

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Cosy hotel
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (3 Adults)
    • Stayed 2 nights

    Breakfast options were very limited The toilet door couldn't stay closed No wifi in the rooms or the poolside

    The poolside was really great, the rooms are very comfortable and big.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    10
    Loved it
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Location, quiet, not to large, lovely staff and quirkiness

    Stayed in June 2024

  • Reviewed: 28 May 2024

    9.0
    Very enjoyable holiday. Staff very good and every effort made to make you welcome.
    • Leisure trip
    • Couple
    • Premium Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Soundproofing is an issue. You can hear your neighbours talking if their volumes is even slightly above conversation level. Noise from the corridor and issue. Compared to other hotels, fire regulations were not obvious, fire doors as breaks in very long corridors were absent, self closing room doors and no evidence of sealing strips to lock fire/smoke in or out of rooms. Ventilation in bathrooms is an issue with smells coming in from the plumbing or ventilation system.

    Clean, spacious and good facilities.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Great hotel, bringing traditional together with modern
    • Leisure trip
    • Couple
    • Premium Double or Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Service, appearance and facilities

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    We loved our stay and hope to return!
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    This hotel exceeded expectations! The older portion is absolutely lovely. The breakfast was amazing. The staff were super helpful. The train was closer and more convenient than we initially thought it would be. The grounds were beautiful.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    The stay was very good and pleasant and I am eagerly waiting to stay again in this hotel and its other branches in other
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Great view, clean and beautiful, near to sea, great pool and garden, and friendly staff.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Comfortable short get away.
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night

    Free Coffee and tea and higher level toiletries in the room would make sense for a 5 star hotel.

    Big rooms, comfortable, amazing views, extremely nice staff. But I have to mention Andreia at the reception who went the extra mile as I lost my phone in the pool (unaccessible place) and managed to get it (surprisingly quick). Determined and very professional.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    A great experience
    • Leisure trip
    • Couple
    • Premium Double or Twin Room with Sea View
    • Stayed 3 nights

    Everything was wonderful.

    Everything was wonderful. The staff was super helpful and friendly. Breakfast was delicious. The room was clean and spacious.

    Stayed in March 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless