Can’t think of a thing.

What’s not to like about wandering up the wide drive of a palace and knowing you have bed for the night? From the hand-painted walls and ceilings to the serene swimming pool that offers a glimpse of the sea, there is just so much here to love. The staff is extremely welcoming, kind and funny. It was divinely quiet and so very comfortable.

Stayed in September 2024

The property is extraordinary. Lush gardens, historic decor, and breathtaking views.

Stayed in September 2024

Nothing.

The hotel was magnificent. The staff were first class and efficient.

Stayed in August 2024

Nothing!!

The best staff I’ve ever encountered in a hotel! Everyone was nothing but wonderful. The palace was absolutely gorgeous and authentic. I would stay there for sure next time I’m in Sinatra. Highly recommend

Stayed in August 2024

The road to get there is riddled with traffic, frequent one ways, and a little frustration. Totally worth all that.

The property is at the top of the mountain! The views are simply spectacular! The food was outstanding and the staff are lovely. The pool is relaxing, the grounds were being updated, but this did not reduce the allure. Even though they are in the midst of updating, which one really needs to appreciate…,if you are going to Sintra, give this place a chance. Room 24 is so wonderful. The view out the side window… 😍

Stayed in August 2024

We were wondering how to describe the experience in the hotel best, and we came to the following conclusion: A typical french "chateaux" type of hotel, with excellent service and restaurant. Typical french "chateaux" refers to suboptimal 5-star experience, the location and rooms are in an OKish state, but not good or perfect: No shower at the pool, shower in the room is worse than 4 star hotel, walls under renovation, garden somehow dry (?), .... So we did not got 5-star rooms, but then the price was OK for that.

Very central location in Sintra, quite, great view, historic building, very good and nice service, good bistro and restaurant, excellent breakfast.

Stayed in August 2024

I unfortunately went during a very busy season. Wayyyy to many tourists for my personal taste. I went for a quiet getaway and got anything but. Was the night of a loud wedding. As soon as I settled to relax by the pool..sound check for their DJ. The room didn’t look like anything in the promotional photos. Was a bit shabby for 440$ a night. Do not go in July and do not get a garden facing room unless you want to be in all the tourists’ photos and hear all the delivery trucks idling in the morning. It seemed a bit loud for a palace with solid walls. The walk to Sintra was a nightmare. Just way too many people. I was told to come in October. And the bed was a bit lumpy for a “luxury hotel”.

The staff was beyond amazing. They treat you so well. Definitely 5 star staff. Levi at the front desk was amazing. Jose the head of the restaurant was impeccable. Fabulous dinner. I recommend going for dinner and staying in Sintra instead.

Stayed in July 2024

Liked everything.

Stunning hotel with magic views and great food and service.

Stayed in June 2024

Oh god , the beat place ever

Stayed in June 2024

On a one way street so to drive to the village you had to drive an additional 20 minute journey and drive on very narrow and winding roads. It only took 10 minutes to walk!

Stunning place to stay in a stunning location. Staff were amazing without exception. Room facilities were excellent.

Stayed in June 2024

Wonderful hotel, excellent location, amazing service, we loved it and will come back again. highly recommend

Stayed in May 2024

The food and service were amazing. Also, having available dinning options throughout the day was great.

Stayed in May 2024

First night had to move rooms, after unpacking due to faulty air-conditioner. Last night had no hot water- NONE. WAs so looking forward to bath after long day sightseeing…. One night stay was comped, but you cant get the lack of comfort, back. We were there early in season… so maybe they hadn’t worked out the kinks.

Location, historic and elegant. Staff was wonderful, beds were comfortable.

Stayed in April 2024

Probably being fussy here but the furniture is not as comfortable as modern furniture! Looks beautiful but not so functional. It would be difficult to use the room as a place to work.

The hotel, an old palacio, was gorgeous, in lovely grounds. The rooms were decorated with frescoes and old furniture matching the style of the palace. The staff were very friendly and helpful. The included buffet breakfast had many great options to chose from (or have it all!). The tasting menu dinner was delicious and an evening drink on the terrace watching the sun go down was beautiful. There is a path opposite the hotel that shortcuts the hill walk up to Pena Palace or Moorish Castle. It is fairly rough but fine for those who are steady on their feet. Not far from Regaleira palace and Sintra town either.

Stayed in May 2024

It was a very hard place to find. There is no signage in front, and if you pass it, there is no way to turn back. It was listed as having an elevator, but our room was in a section without one.

The palace was beautiful. A once in a lifetime trip. We enjoyed being able to see the sites nearby. The museum in Sentra is wonderful.

Stayed in March 2024

One evening palace ran out of hot water, other than that everything was great

Fantastic location walking distance from main attractions, beautiful well kept palace, clean, outside garden very nice, great friendly staff, fantastic breakfast and great dinner, very nice vibe in the place. Fantastic for family with young kids like ours.

Stayed in April 2024

Shame about the pool malfunction and could not roam some of the grounds.

Beds - unbelievably comfortable. Staff were incredible and location was excellent.

Stayed in April 2024

The room needed an update

We had a few issues with the room. Management quickly resolved them and compensated us, along with a bottle of wine, and a cheese platter. All staff were very professional and friendly. The restaurant had impeccable service and excellent food.

Stayed in April 2024

Going home!

The location is fabulous, the Palace is full with history. Very comfortable room, nr 7. The staff from reception, restaurant, housekeeping and management were exceptional. Very friendly, helpful and did everything to make our stay as good as possible. The restaurant served excellent food. Very comfortable bed.

Stayed in March 2024

The sommelier. The room could use updating.

The property is gorgeous! The rooms could use more updating. Was not impressed at all with the somm. Lovely staff otherwise.

Stayed in March 2024

Nothing

They were very accommodating

Stayed in March 2024

It exceeded our expectations.

Best breakfast I ever had. Excellent staff. Beautiful location and facility.

Stayed in March 2024

The staff was very helpful and friendly

Stayed in February 2024

It’s noisy between rooms. I prefer windows that stay open. For fresh air. The hot water takes a long time to get hot. The bathroom sink was plugged when I got here and when it filled up, hairs from the last person who was here came up!

I didn’t have breakfast.

Stayed in February 2024