The staff and accommodations were exceptional.

Stayed in November 2024

Uro gastro event isn’t good.

Everything

Stayed in November 2024

We did get a massage at their nice spa, but for 5 5-star hotel, I feel they could make the experience more luxurious.

Breakfast was great, excellent customer service and spacious room with a comfortable mattress. I also liked the location which was a bit away from the center but still close enough like 10 mins walk to the central area. It was very quiet at night which was so important to me.

Stayed in October 2024

That I couldn’t stay longer

The staff were unbelievable!! From the moment we walked in through the entrance, they were so helpful and willing to go out of their way at any given opportunity. The breakfast was lovely and there were enough options for my little one who especially enjoyed the kids meals at the restaurant in the evening. Room service is 10/10 as well. Honestly, this is a must recommend for anyone who wants to stay in Porto. It’s just a few minutes walk from the main part of the city and a great location just to get in and out for whatever you wish. You can get a map of the city from reception and staff have great knowledge of things to do as well as places to see. Ubers are so cheap and cheerful as well (make sure you use Uber or bolt or you’ll get scammed). The rooms are cleaned literally twice daily and the fridges restocked. Honestly, a beautiful place to stay!!

Stayed in October 2024

Nothing

The hotel was lovely, was a small walk from the busy area so nice and quiet. The staff were amazing, they couldn't help enough. Would be nice to stay in the summer with the pool and loungers out but still got the sun and enjoyed a swim.. Would stay again for sure.

Stayed in November 2024

Nothing.

Good location.. GREAT, FRIENDLY and COOPERATIVE staff. Clean, good size and modern room. Excellent breakfast. Nice view.

Stayed in October 2024

The jacuzzi was empty, and the water jets were spraying outside. I had to share the jacuzzi and the indoor pool with two little boys playing between the two water spots—with no adults around. So that part wasn't so enjoyable—lucky the boys weren't also inside the sauna!

Breakfast was super and delicious. The room was good - a bit dark. The staff was super friendly and the bed was really comfortable.

Stayed in October 2024

What a great experience

Stayed in November 2024

Nothing, everything was exceptional!! You do need to get an Uber or Taxi to get into the heart of downtown, but it's a short and cheap ride (5-6 euros one-way.) If you enjoy walking, it's like a 15-20 minute walk, which really isn't that bad.

We've stayed a lot of five-star hotels all around the world, and this was probably one of our favorites we've ever stayed at. From the moment you walk in, you already feel welcomed from the entire team, and they treat you like family. We stayed in five different cities during our tour through Portugal, and we certainly saved the best hotel in Porto for last. The accommodations, views, personnel, food, and amenities were all top-notch. I've already started recommending this place to all my friends when they visit, and I can't wait to visit again. We will 100% be back:)!!

Stayed in October 2024

Nothing

Everything amazing and fantastic. Position, people, view, service. An amazing 5+ star hotel experience. From check in to check out the whole experience amazing. Room large, spacious and extremely comfortable. Fantastic Breakfasts. Restaurant Dinners with unique combinations. Staff just go the extra mile entering into friendly conversations and communication. Plus notes in the car wishing us a wonderful journey from our Bell Boy Tobcato.

Stayed in October 2024

I don't like this heading... The greater a hostel (from B&B to Luxury Hotel) endeavours to create the best experience for their guest's, the more 'nit-picking' the response will be. Everyone has personal preferences and aspects that irritate and no matter how insightful a staff member endeavours to be, they cannot read minds. Did every aspect of our Torel Avantgarde stay reach 100%? No. It is impossible for that to happen, but the quality of presentation was superb, the effort of staff to make it the best experience they could produce is praise worthy and our appreciation of our stay in Torel Avantgarde will stay in our memories for many years.

Without any doubt, this Hotel deserves any accolade that is bestowed on it. They provided an exceptional experience from the moment we were greeted at the door, to the early breakfast they provided for our 06.00hrs departure. Having booked a standard room we were amazed to be offered a complimentary upgrade to the Virginia Woolf suite which is stunning in itself but part of the architecturally wonderful annexe. Adriana, who met us at the reception and was our guide to the hotels facilities, was genuinely charming and excited to see our reactions, starting with the mundane (bar, dining area, spa etc) and then as the tour progressed revealing the more exotic aspects such as the superb balcony view and all the special extras of the 'Woolfe suite'. The hand writing greeting accompanying the 'Fizz, chocs and fruit' with text taken from Virginia Woolf's writing indicated the staff were providing a degree of thought beyond the ordinary. All the staff (and there were many) were friendly and helpful but some were obviously proud and enthusiastic to be part of the 'Torel family' which enhanced the assurance that the Hotel ethos was to offer their guests the best experience possible.

Stayed in October 2024

Good room conditions and amenities. Excellent breakfast with good view

Stayed in October 2024

Nothing

Stunning location fantastic rooms helpful staff fun in the bar

Stayed in October 2024

Design, staff, location, breakfast

Stayed in October 2024

Rooms are dark it adds to ambiance did not bother me we had two windows lots material light during day but bothered some of our party

Breakfast was excellent Rooms very comfortable and spacious Most of all the staff are this hotels best attribute friendly helpful and kind Easy to walk to various sites and lots taxis

Stayed in October 2024

Everything, excellent location, amazing view. We’ve got an uprage to the room vith the most amazing view on the river and city. Staff at the hotel very nice and helpful. When I’ll come back to Porto I’ll definitely stay at this hotel again.

Stayed in October 2024

Nothing

We were well looked after from the minute we arrived until we left. Superb staff, great room , lovely breakfast and bar. The art concept is clever and well thought out. Great hotel

Stayed in October 2024

Only selfishly the location. Makes for a bit further walk

It's super fun and comfortable with such a great staff. There wasn't anything we asked for that they couldn't help us with.

Stayed in October 2024

Id like to see a bit more on the resturant menu.

Everything

Stayed in October 2024

Small showers

It has been simply amazing: staff, room, swimming pool and all facilities. Very good breakfast and mini bar

Stayed in August 2024

Everything.

Stayed in October 2024

The location, the views from the restaurant and poolside. The staff was very welcoming and took good care of everyone who entered the hotel.

Stayed in October 2024

The lighting in the room could be improved as it was quite dark.

We were given an upgrade to the executive suite which was lovely. The staff were very helpful.

Stayed in October 2024

The reception was excellent, and they assisted us with arrangements at restaurants, etc. It was just great staying in this hotel

Stayed in September 2024