Rua de Santiago 10 a 14, Santa Maria Maior, 1100-494 Lisbon, Portugal
#14 of 400 hotels in Lisbon
Guests' ChoiceBased on 276 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.8
Value for money
8.7
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 September 2024
Sarah
United KingdomSuperb location and very stylish hotel. Staff could not have been more helpful or attentive. We had a stunning view from our room, which was clean, elegant and very comfortable
Stayed in September 2024
Reviewed: 17 September 2024
Pete
United KingdomThat we couldn't stay longer than 3 nights. Other than that, the whole stay was fantastic.
From the moment we arrived, until the moment we left, the service levels were incredible - there was nothing the hotel staff wouldn't do to make our stay as enjoyable as possible. I would name some of the people but would not want to leave anyone out, but every member of each team we interacted with was exceptional, from cleaning, to guest services, to restaurant. The location is brilliant - we were right in the middle of the historic Alfama area, yet the hotel was an oasis of calm, and a joy to return to each day and evening. I cannot recommend this hotel highly enough. It is not a cheap option, but the stay we had justified the expense and we will go back I'm sure.
Stayed in September 2024
Reviewed: 8 September 2024
Joanna
United KingdomGreat location with lovely eating area outside. Staff welcoming and very helpful with making reservations. Room stylish.
Stayed in September 2024
Reviewed: 4 September 2024
Martin
United KingdomCharacter and great location
Stayed in September 2024
Reviewed: 3 September 2024
Eleanor
IrelandNothing….
What a wonderful experience at the Santiago de Alfama. So welcoming and professional, excellent location and food in Audrey’s restaurant. The staff were so friendly, we meet so many lovely people…
Stayed in September 2024
Reviewed: 18 August 2024
Paola
CanadaI loved everything ! But could do with better sound proofing we could hear our neighboring rooms
Close to all major sites
Stayed in July 2024
Reviewed: 18 August 2024
Paola
CanadaPricey
Beautiful location and accomodation
Stayed in July 2024
Reviewed: 10 August 2024
Rita
United StatesFrankly, nothing I disliked.
This is a clean, beautiful, quiet property with great restaurant and awesome hot breakfast made to order in excellent location on a pretty little quiet square, right next to a main artery. My only hesitation in telling you this is not keeping the secret for myself!
Stayed in July 2024
Reviewed: 19 July 2024
Curtis
United StatesClassy, comfortable, and clean. Convenient, beautiful location, amazing staff.
Stayed in July 2024
Reviewed: 17 July 2024
Sophie
AustraliaNothing - it was perfect.
Incredible room, facilities and food. Staff were amazing.
Stayed in July 2024
Reviewed: 14 July 2024
Paola
CanadaThe service at the restaurant was very slow and they forgot our order on two occasions !
The location was outstanding the pillows and mattress were heavenly !
Stayed in July 2024
Reviewed: 10 July 2024
Mcdonough
United StatesExceeded our expectations. Will be retunring.
Stayed in June 2024
Reviewed: 5 July 2024
Mark
United StatesNothing
Beautiful renovation of historic building.
Stayed in July 2024
Reviewed: 2 July 2024
Lia
United KingdomStunning hotel with spacious rooms and delicious breakfast!
Stayed in July 2024
Reviewed: 2 July 2024
Lisa
United StatesBeautiful, well located, really special in terms of architecture. Loved the staff
Stayed in July 2024
Reviewed: 26 June 2024
Elaine
United StatesIt was the best hotel I have ever stayed in, and I have stayed at many Ritzs. The staff was amazing. I was very sad to check out The food was so good. Thank you guys for everything
Stayed in June 2024
Reviewed: 19 June 2024
Stephanie
United StatesNothing
Uniquely small and amazing food!!
Stayed in June 2024
Reviewed: 1 June 2024
Sharon
United StatesRoom was a little small.
Location was outstanding. Best breakfast! Bar is beautiful and cocktails well made. Dining at Audrey’s (hotel restaurant) was wonderful. We had the scallops.
Stayed in May 2024
Reviewed: 28 May 2024
Stuart
United KingdomNothing
Great room (402 Panoramic suite), great food and charming staff in a historic building (Roman roots!) that couldn’t be bettered for ambience and convenience of location between castle and cathedral.
Stayed in May 2024
Reviewed: 26 May 2024
Martin
United StatesNothing
Everything! Location and amenities are superb
Stayed in May 2024
Reviewed: 26 May 2024
Mary
United StatesFantastic location in the old town. Beautiful building and decor, room was large and nicely decorated. Service was outstanding. Breakfast was very nice.
Stayed in May 2024
Reviewed: 26 May 2024
Peter
United StatesHard to navigate to.
Boutique hotel with great finishes. Picturesque location but hard to get to.
Stayed in May 2024
Reviewed: 23 May 2024
Manuel
United StatesThe location of the hotel was perfect
Stayed in April 2024
Reviewed: 18 May 2024
Theresa
United StatesDid not love the location, but the location was still good.
The property over all was fantastic. The staff and the breakfast were exceptional.
Stayed in April 2024
Brighton & Hove, UK
Cefalù, Italy
Riva di Solto, Italy
Schipluiden, Netherlands
Wollongong, Australia
Oneroa, New Zealand
Kyoto, Japan
Boryspilʼ, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content