We would have liked some service at the poolside. It is such a beautiful spot but there was no one available to offer any snacks or drinks. I feel like the hotel has a huge opportunity to make that experience much better, even have some soft lounge or localized music by the pool would have been lovely and relaxing. I think the lunch and bar business could multiply 100 times if there was more effort to grow that business. As a former restaurant owner I noticed many people stop to look at menu and then walk inside and there was no one around to offer them a nice lunch experience or to simply stop and have a drink. I felt like they lost many customers due to this. Maybe this is the way the business wants to operate but I saw such massive opportunity and because the hotel is so special I wanted more for them.

The views were stunning especially from our room with sea view. I liked the location, my family was fishing everyday and I loved seeing the boats come in from my balcony and going to the harbor to greet them. The balcony was where we spent evenings playing cards and having drinks overlooking the harbor, that was perfection!

Stayed in September 2024

found it a bit too pricey

Great location and great views

Stayed in August 2024

We loved the hotel. We upgraded to a room with balcony and seaview, it was beautiful with view on Pico. The staff was very friendly and helpful.

Stayed in July 2024

Working air condition, large room with a great view.

Stayed in July 2024

Lack of balcony for some rooms. Lack of bar/cafe facility during the day (bar does not open until 1930) and no service around the pool area. Very limited selection of dishes in the restaurant (two!).

The location in Horta overlooking the marina. The outside pool area.

Stayed in June 2024

The (excellent) downtown location comes at a price: good night rest is not guaranteed when a festival of sorts is organized on the village square right next door. We had three nights of blaring music until 2AM in the morning. Very good ear plugs are a necessity in such a case and even then it is not easy to block out the noise.

Very friendly staff and great location in downtown Horta. The rooms on the road side are relatively small, but comfortable. Bathroom has all it needs, but is likewise relatively small. Some maintenance may be carried out.

Stayed in June 2024

We were in the low season and there was no service whatsoever during the day, except I guess at lunchtime. But as I said, there are pubs across the street. I personally did not like the coffee so much, but that is a matter of taste. This is really a very nice hotel.

We first had a normal room, but these were really a bit small. For 50 Euro a night extra we got a suite, which is like an apartment and has a separate bedroom and a big balcony. You have a spectacular view on mount Pico and the harbour. The staff are very nice, the building is an old fort and the entire feeling is one of a Spanish Parador. To be honest, I believe this is one of the few luxury hotels on Faial (but I did not visit all the others:)). When you leave, there are plenty restaurants and bars in walking distance. The restaurant of the hotel is also very good, but the menu is very very short and did not change during our stay. We got a later check out without trouble.

Stayed in May 2024

The pool hours were very limited - 10.30 to 19.00 only. So we arrived hot and sweaty, just after 19.00 and couldn't swim. Our next day was a trip to Pico, early start, so no swim. But I do understand - the restaurant for breakfast and dinner is at the side of the pool. Keep in mind that there are rooms with a view of the port and rooms with a view of the old wall...

Faial is a great place to visit, staying at this pousada a bonus. Great breakfast, nice rooms, very friendly staff and a good location to reach the ferry.

Stayed in August 2023

Quite pricey and somewhat worn-off rooms.

A nice hotel in an old fortress, truly amazing breakfast, the pool and convenient location.

Stayed in August 2023

The bathrooms were rather small, the rooms sometimes smelled a little dusty due to the old building but which was much better after opening the windows.

Nice location in an old fortress with a beautiful view of the pico mountain! Good breakfast and facilities.

Stayed in July 2023

No lunch on second day...had to go outside hotel to get a bite to eat.

Great view of the marina. Friendly staff.

Stayed in June 2023

Breakfast

Every thing breakfast could improve

Stayed in September 2022

all good, please cook some of the bacon to a more crispy degree. Add complimentary bicycles. Pool service should be quicker.

Stayed in July 2022

The hotel is expensive, especially for Azores standards and for that price you could expect something better. It is probably not worth to spend such an amount of money, you can find similarly nice properties in Horta at a much cheaper price.

The hotel is located inside Horta fortress, an amazing location. It is right in the city centre on the main street overlooking the harbour and Pico island with the volcano. It has a nice swimming pool with the same view. There are some parking spots in front of the hotel.

Stayed in August 2022

The room needed maintenance attention. Curtain was off the track so couldn’t be pulled closed all the way. No screens on window so several flies in room all days when window opened.The bathroom sink didn’t drain well, toilet required multiple flushes to work; also, there were several hairs on bathroom stool, and by toiletries. The breakfast was mediocre; very limited offerings and there were only a few lukewarm dried out “hot” items (e.g. eggs) more than an hour before end of breakfast. Overall, was disappointed with stay. I also stayed at Azores Garden Hotel which was much better all around.

Great location

Stayed in June 2022

Breakfast was brilliant. And the gentleman at the reception was superb on the evening of 6th of June and he was working also in the morning of the 7th. One of the best customer minded persons I have ever met!!!!!

Stayed in June 2022

beds were old, lumpy

location, setting

Stayed in May 2022

Great location!! Everyone was so nice!

Stayed in September 2024

Location Very friendly staff

Stayed in August 2024

It’s beautifully unique. The location is fabulous as are all of the staff. I highly recommend

Stayed in July 2024

Pool opening times could have been a little later especially as it was still in the sun.

The location was great over looking the marina and fairly central. Short walk to some nice restaurants and bars. The staff were all very friendly and nothing was to much for them.

Stayed in June 2024

Wi-fi service when sitting on the deck outside the room and in the bathrooms.

For us it was convenient to all the locations we wanted to get to (e.g. marina, restaurants, convenience store, etc.

Stayed in September 2023

Bigger glasses for water.

It was fabulous! Lots of choices!

Stayed in September 2023

Can’t think of a thing that I didn’t like.

Breakfast was wonderful, with an abundance of choices offered. My knees were sore after some hikes and the staff was able to provide ice for me. We also were easily able communicate with the staff.

Stayed in September 2023