Nothing !

I liked everything about this hotel It is family run and Rui was amazing offering advise on where to go and what to see and going above and beyond on service The hotel was immaculately clean, the room spacious and comfortable with a little terrace and amazing shower Unlike a lot of hotels breakfast was included in the price and was delicious with a great choice of fresh fruit, breads , cereals, yogurt and hot choice The location was great 5 minutes walk from the station and old town but very quiet with a lovely terrace and views across to the castle Don’t be deceived by the 2 stars this hotel is better than many 4 star hotels

Stayed in June 2024

Sintra is very hilly therefore if you plan to walk a bit, come prepared. There are a number of stairs to get to the hotel and also to our room. (However, the General Manager was very insistent and willing at all times to assist us our luggage. )

My wife and I agree that the Breakfast and General Manager (Rui) were both excellent! The location make walking around Sintra easy and convenient. We used Uber and Bolt to get to some of the main attractions and the rates were generally very good compared to what I was used to in Atlanta, GA, USA.

Stayed in May 2024

Not anything

The staff , Rui and Miguel were very helpful with information and assistance. Will come back no doubt soon. Rui your white port was fabulous at the price

Stayed in June 2024

Rui the owner was amazing. So professional, attentive. The breakfast was very nice. The room very clean, the bed very comfortable. Just a wonderful place.

Stayed in June 2024

Lovely greeting when on arrival Rui was an exceptional host everyday we were there made our stay great

Stayed in June 2024

Rui is a very polite and would give you best advice and help needed. Really hospitable. The hotel is like a part of a fairy tail, just as the city itself. We loved it.

Stayed in May 2024

The room is clean and comfortable and breakfast is good to.

Stayed in May 2024

No lift so for some people with a lots of luggage can be a bit struggle

Great location, clean and cosy rooms, nice terrace to enjoy the sun . Fantastic staff ( manager Rui) very helpful and takes great pride in what he does. Breakfast was very good too, nice and fresh and adequate amount. Had a good time

Stayed in May 2024

Only thing that could have been better was a longer stay. The Hotel exceeded my expectations.

The Hotel was perfect. Room was clean, quiet, comfortable & reasonable. Big window overlooking Moors Castle. Bathroom was spotless. Breakfast was excellent and the room it was served in was cozy. Met other nice travelers from different countries. Location couldn't have been better. Short walk to the train station & the 434 Bus. (Life line to the sites) A short walk into the downtown and a short walk back away from the crowds. Short walks to everything Host Rui was helpful at every stage of the operations. Truly an amazing host with a strong passion for making his guest happy. He helped with luggage; parking; checkin; breakfast and gave us helpful touring & great local dinner suggestions. The deck & patio was well gardened and offered a great escape from the touring insanity. I felt at home.

Stayed in April 2024

All was good. Stairs before you enter the hotel. Manager and others help d us carry our bags.

Breakfast very good. The manager was the best I have ever had!! Excellent. He was very, very helpful. I think he is also the owner.

Stayed in April 2024

Perfect location, only downside is car park a distance away but not big issue as u don't need a car in Sintra:) The owner of the property is very helpful and friendly. Room is comfortable.. we enjoyed our stay in Sintra

Stayed in March 2024

Nothing that I can think of.

The location near the train station, bus stops, and good restaurants is great. My room was very comfortable and had a pleasant view of the patio and the green hills. Breakfast was fresh and tasty. The patio is very pleasant when the sun is out. The proprietor, Rui, is the icing on the cake; he is very kind and helpful.

Stayed in March 2024

Car parking limited.

Location and superb host.

Stayed in March 2024

Host was welcoming and very helpful. Happy to explain what and where to go to see things. Went out of his way to ensure it was a good stay. Breakfast was great. Good range of options. Location is good as far as close to rail and buses. Can walk to some sights but others a Tuk Tuk or taxi. The tourist bus stops nearly at front door.

Stayed in February 2024

Super quiet comfortable, very well located. Rui, the proprietor, is amazing, as all have previously stated. Highly recommended.

Stayed in February 2024

Location and Rui at front desk was very helpful.

Stayed in December 2023

Bathroom could have done with some very very slight improvements (sliding door, soap dish maybe) but was otherwise clean, good size and the shower was perfect.

Excellent breakfast for a 'small & friendly' venue. Always kept restocked and some items changed during our stay to maintains some variation. Location is brilliant for all modes of public transport getting too & getting around Sintra. The outdoor area is very pleasant and has great views.

Stayed in October 2023

The location was very good to all amenities. The manager Rui was exceptional in helping make our stay a great experience. The hotel was very clean and comfortable.

Stayed in October 2023

It's an older hotel so it has the typical quirks of an old hotel, but this is also what gives it it's charm.

The staff were exceptionally friendly and helpful. The breakfast was very nice, including fresh squeezed orange juice, real scrambled eggs, assortment of pastries/breads, jams, etc. Location was very close to the train station and a short walk into the historic part of town.

Stayed in October 2023

Accommodations and hospitality by Rui and his staff was great!!! Rui went above and beyond what was anticipated

Breakfast was good

Stayed in October 2023

Our visit started with a warm and friendly reception by the owner who was very helpful in providing info on how and what to visit. The room was great and comfortable and breakfast was exactly what was needed to start an active day. Ample parking in close by lot was a bonus. It's location to various sites was ideal. I highly recommend Hotel Nova Sintra!

Stayed in September 2023

The owner was wonderful. He was very accommodating and helpful. The breakfast was exceptional and a definite perk. The outside courtyard was also a wonderful place to relax, have a glass of wine, and watch the sunset.

Stayed in September 2023

Nothing

Lovely little hotel, fabulous breakfast. The owner Rui is passionate about his hotel. Location is perfect for exploring Sintra. The veranda is wonderful to relax on after a long day exploring with a bottle of wine. We had ‘a room with a view’ too. Too marks.

Stayed in September 2023

Nothing!

This is our fourth time staying and this hotel and it’s a fabulous location to see enjoy Sintra. Staff aware very friendly and helpful. They also provide an excellent breakfast. Thoroughly recommend this hotel.

Stayed in September 2023