Nil

Great property in the a lovely position just near the palace. Views were spectacular.

Stayed in November 2024

The toaster.

The location was incredible. We decided to stay in Sintra to have two days to explore at a slower pace and see a few more things than you can squeeze in for the average day trip. It was the best decision. The staff were incredible - I mentioned in passing to give the nicer room with the better view to my parents as it was their 50th anniversary and when we arrived back to the room that evening there was a surprise waiting for them. It was thoughtful, unexpected, and very lovely. The breakfast was excellent - the breakfast room was busy but excellently managed and the large enough so the flow of people wasn't causing waits.

Stayed in November 2024

It's clean & decent just a bit old in the room. Balcony door cannot be locked. Entering into old town is a big problem to us. We sent email back to hotel to get the old town entering code by email day before we check in, nothing sent to us and we didn't know it must hv the qr code to get into the one way road. We blocked all cars at back n no where to stop our car, eventually I dropped off and walked into town to get the code. Missing the entrance of old town means a big circle back which took us almost an hr.

Hotel location and staff is good....

Stayed in October 2024

Our room needed some maintenance. Especially, in the bathroom / shower.

Good location, very good staff, nice breakfast, parkings.

Stayed in October 2024

Location was perfect, staff very friendly and knowledgeable

Stayed in October 2024

goole maps and maps both have faulty directions. hotel is aware and has not had it corrected. the hotel should have full parking details and directions on its website to compensate but has only minor info. staff not helpful when contacted to help get to hotel. never experienced such poor staff help and lack of detail re parking

location

Stayed in October 2024

The room seemed a bit outdated, the furniture was a little worn and the bathroom had a 3-star feel to it. I personally missed the toiletries (cosmetic set, sewing kit etc.) and there were no slippers, no toilet brush - which was a bit odd, considering the ratings of the hotel.

The hotel has an absolutely supreme location just steps from the main Sintra square. It is a 10-15 min walk from the Sintra train/bus station (up and down the hills). All the centrally located shops, bars and restaurants are within a 3 minutes walk. We were allocated at a room which had a corner position, was very large and overlooked both the valley and the square. Nothing can top having a coffee at this location! We strongly recommend it. The front desk staff was highly professional and extremely kind. The entrance lobby has a more of a 5-star feel than expected. The Bar had most amazing view of the valley and the Moorish castle above - that was stunning!

Stayed in October 2024

NA

Staff very helpful and nice to get our needs met. Having a private parking lot.

Stayed in October 2024

Nothing.

Nice rooms, great staff, perfect central location. Easy to get breakfast before you start your day.

Stayed in October 2024

Hotel somewhat hidden, not easy to find even with GPS.

Andrew extremely helpful and knowledgeable. An asset to any organiztion. Location excellent. Breakfast very good and lots of choices.

Stayed in October 2024

Parking

Fabulous

Stayed in October 2024

They have a one-way road plan through Sintra, and with the horrendous traffic in this old hillside town (and we were there second week of October!!) , it's a really difficult place to drive. The historic zone has strictly controlled traffic from early morning to evening with a large bollard blocking the last approach up to the hotel. You need to get a QR code from the hotel, to scan at a reader, to lower the bollard - it's a single-use QR code for that day, so multiple in-outs will each require their own QR code. Advice: If you choose to drive here, do not arrive at night, as driving could be hazardous.

The locaation is great - only 2 minuttes from the main square in the historic center. It's a failrly new hotel with all the modern amenities, although it was odd that they weren't able to provide a queen-size bed, and instead gave us 2 single beds. It was a good-size room, and the bathroom also was a good size. Very quiet, with a small balcony looking up the hiil to the mansions. Paid on-site parking is a challenge to get to, but a real good amenitiy in such a touristed town. wifi/internet was great. Breakfast was standard offerings, and OK - nothing to rave about.

Stayed in October 2024

Only thing was moisture in room - partly from bathroom (no vent/fan) and humidity outside, but room was moist all time. AC either wasn't working correctly or we didn't use it correctly.

Location, staff, breakfast services

Stayed in October 2024

Hotel looks a bit tired

Great location but getting there by car is a nightmare Use a taxi !!

Stayed in September 2024

If you drive there, the road is very narrow and bumpy

Almost everything was great

Stayed in September 2024

Great location! The hotel has underground parking, but it is definitely a challenge to get in and out of the historic city center (very narrow one way streets). Clean, comfortable rooms.

Stayed in September 2024

Too late check in time. Waiting for 2.5-3 hours and should offer the compensation I.e breakfast rather than wait for customer to request.

Location

Stayed in September 2024

There were 2 twin beds instead of one full/queen/king bed

Location, helpful and courteous staff, breakfast

Stayed in August 2024

The only not so pleasant experience was with the servers at breakfast who seemed to go out of their way to avoid engaging with us and were reluctant to take our orders for poached eggs - which then took a long time to receive

perfect location right at the centre of the historic district- modern set up. Pedro was very helpful and friendly at reception and Marta was an amazing server - both went above and beyond to make our stay pleasant.

Stayed in September 2024

- during the night it was really tricky to find the parking garage

+ nice stuff + new rooms + directly in the city center of sintra

Stayed in September 2024

we booked a no changing room but requested to change it by leaving 1 day earlier due to a strike at the airport and we could't extend our time from work, they were unwilling to help even though the request was out of our control

Stayed in August 2024

Some things in the room were damaged

Location and view. Staff was really good.

Stayed in September 2024

The walls are paper-thin which isn't uncommon for facilities of that era. So, you hear people outside talking or cars on the road. The rooms are also end of life and will need renovation in the coming years. However, we believe that over-all, this is also reflected in the price and is clear from all reviews. And so, it's a fair deal and we are happy we decided to go to the NH.

The staff were incredibly helpful with everything and this made our stay unforgettable. Thanks to them, we pre-booked all tickets and time slots and had everything ready the next day. And Pedro went above and beyond to help finding a charger for our EV! We left the hotel fully recharged! The hotel itself is pretty much in the center of the city and they give you a QR code to drive into it when you ask upfront (it's restricted for regular cars but as hotel guest you get privileges). The view from the balcony is also nice. And walking through old Sintra once the daytrip tourists left is quite charming.

Stayed in September 2024

Didn't know that the city off Sintra has restricted hours when Uber can drive to the Hotel property. We had to climb a very steep hills to get to the hotel.

Excellent Location

Stayed in August 2024