There were 2 twin beds instead of one full/queen/king bed

Location, helpful and courteous staff, breakfast

Stayed in August 2024

The only not so pleasant experience was with the servers at breakfast who seemed to go out of their way to avoid engaging with us and were reluctant to take our orders for poached eggs - which then took a long time to receive

perfect location right at the centre of the historic district- modern set up. Pedro was very helpful and friendly at reception and Marta was an amazing server - both went above and beyond to make our stay pleasant.

Stayed in September 2024

- during the night it was really tricky to find the parking garage

+ nice stuff + new rooms + directly in the city center of sintra

Stayed in September 2024

we booked a no changing room but requested to change it by leaving 1 day earlier due to a strike at the airport and we could't extend our time from work, they were unwilling to help even though the request was out of our control

Stayed in August 2024

Some things in the room were damaged

Location and view. Staff was really good.

Stayed in September 2024

The walls are paper-thin which isn't uncommon for facilities of that era. So, you hear people outside talking or cars on the road. The rooms are also end of life and will need renovation in the coming years. However, we believe that over-all, this is also reflected in the price and is clear from all reviews. And so, it's a fair deal and we are happy we decided to go to the NH.

The staff were incredibly helpful with everything and this made our stay unforgettable. Thanks to them, we pre-booked all tickets and time slots and had everything ready the next day. And Pedro went above and beyond to help finding a charger for our EV! We left the hotel fully recharged! The hotel itself is pretty much in the center of the city and they give you a QR code to drive into it when you ask upfront (it's restricted for regular cars but as hotel guest you get privileges). The view from the balcony is also nice. And walking through old Sintra once the daytrip tourists left is quite charming.

Stayed in September 2024

Didn't know that the city off Sintra has restricted hours when Uber can drive to the Hotel property. We had to climb a very steep hills to get to the hotel.

Excellent Location

Stayed in August 2024

Great location. Pleasant stay. Helpful staff. Parking, access to the city center-everything was provided and didn’t cause any problems.

Stayed in August 2024

Conveniently located to be able to walk to everything. Parking was available at the front door, which is great in a city where parking is impossible to find. The staff was super friendly and the breakfast had a great selection.

Stayed in August 2024

The breakfast area was fantastic, but the choice on the buffet was a bit short. Apart from some hard-boiled eggs, fried eggs or scrambled eggs were not available. There could have been more cured ham or some other meat items. The bread choice was rather short as well. However, all of what was available was good, including coffee and tea!

We took our doggie pet with us and there was no fuss whatsoever from the staff. The room was comfortable and spacious, we felt at home. It is located at the heart of Sintra old centre, which enabled us to walk and discover the beautiful Sintra centre. Provided more days, we could easily have been on a number of excursions. We shall have to come back and take a ride on a carriage or in an old car or take an excursion bus, if they accept dogs.

Stayed in August 2024

Actual property looks worn out than the pictures.

Stayed in August 2024

Knowing that Sintra is a very special place to travel to, I tried my best to do my homework on the ways to arrive there: I messaged the hotel several times, asking whether it's possible to arrive by car, and how to come to check into the hotel through all the city's driving restrictions. Unfortunately, some hotel workers, on the other hand, did not do their job properly: they first told me I would need a QR code to enter the historic center by car during the daytime (which was true!), but then (after I continued messaging and asking when and how do I get that code) hugely misinformed me, telling that I actually didn't need that code, just to press the intercom and tell my hotel reservation number. That was a lie - which we found out when we arrived at that in blocked (and very narrow) drive-in passage. Apparently, the QR code (which could be properly read , ONLY if you also position your car on some fixed spot so that the license plate would be also read by the sensors) the only thing the blocking system sensor could react to and open the road. Nobody from the hotel didn't tell us that, even after I called them from that block post. We created a huge traffic jam, and unhappy locals stranded behind us were helping us to solve that quest! When we finally got to the hotel, there was another quest to get inside the garage and park the car there, but that is the problem of many hotels in this country.

Great location in the historic center, across the street from Sintra National Palace (was seen from our room balcony), all the castles in walking distance! Spacious rooms. Plentiful delicious breakfast with lots of healthy and/or tasty options.

Stayed in August 2024

A little run-down furniture and no soundprrofing rooms, which however did not take from the overall cosy feeling mostly due to lovely staff.

Great location and really nice staff. Parking possibilities outside and indoor, which is uncommon in Sintra.

Stayed in July 2024

Wish that they had got back to me about my Apple charger wire and adaptor

The location and views are superb The staff were friendly and helpful

Stayed in August 2024

Parking wasn’t well explained in advance. The sat nav will take you to a street with a bollard on it, you need to press the button on the unit next to the bollard. You need to explain that you’re a guest at the hotel and they will ask for your booking reservation. They will let you through and hopefully there’s a space at the hotel. We arrived late afternoon so the streets were quieter, I can imagine in the middle of the day it would have been a lot more stressful.

Great location! Diogo in the bar was amazing and gave us some brilliant recommendations for wine, he made us feel very welcome.

Stayed in August 2024

Nice view, clean and quiet, close to some attractions

Stayed in August 2024

It was difficult to plan a trip to the tourist sites in sintra without the help of the hotel, make sure to always talk to the hotel when in need of a taxi or uber since car access to Sintra is limited to some extend.

I stayed for 1 week in the hotel, and even not using all the amenities it had to offer i can say that it is a perfect stay specially for families, groups and even solo travelers. The facilities were clean and comfortable. Amazing staff, always ready to help and engaging, only good things about the restaurant too. The location of the hotel facilitates trips in the beautifull town of Sintra and there is easy access to the train station 10 minutes walking from the hotel.

Stayed in August 2024

The twin beds did not have a top up to make it a double bed. Quite uncomfortable.

Location, views and staff!

Stayed in August 2024

Upon arrival to Sintra a gate was in front of us and the bolt driver didn’t have the code to open the gate I contacted the hotel to lower the barrier and open the gate but they didn’t respond so I had to carry my luggage to the hotel this made me furious I couldn’t enjoy the facility

The hotel was clean and neat

Stayed in July 2024

Outdated

Location

Stayed in July 2024

While booking I specifically requested a room with a very strong AC. The AC in our room (208) was not nearly strong enough for our comfort. It couldn't get the room temperature down below 23-24C (73-75F) much higher than our normal sleeping temperature of 20C (68F). That said, the AC in room 402 where our friend stayed was much stronger and she was freezing there with pleasure.

Good hotel in the very center of Old Sintra. Good restaurant for breakfast. Good restaurant for lunch/dinner. Nothing sophisticated, but good enough. We had dinner/drinks two of the three nights we were there. Both times on the balcony overlooking the mountains.

Stayed in July 2024

The air conditioner did not work.i felt they could have reduced the rate because of this but they only reduced the parking.

Great location and the restaurant staff were excellent

Stayed in July 2024

Parking - it was a nightmare to get to the hotels garage. Although it is not the hotels fault that the streets are impossible to drive through, they should have informed us about the need for a pass to get to the hotel street. (Its a one way street that is blocked off at the end unless you get a code)

The location was excellent and made our stay even more enjoyable. The staff were wonderful and the rooms were ok.

Stayed in July 2024

Hotel needs a bit of maintenance but really minimal (painting) beds were okay.

Location, staff, breakfast, size of the room was fantastic

Stayed in July 2024