Rua Condes de Monsanto Nº2, Santa Maria Maior, 1100-159 Lisbon, Portugal
#112 of 395 hotels in Lisbon
Guests' ChoiceBased on 1851 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.7
Staff
8.9
Value for money
8.7
Free WiFi
9.0
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End of dialog contentReviewed: 28 June 2024
Koren
Israelbarely has anything for breakfast
everything! i wouldn’t know it’s a 3 star at all, the rooms are designed well, the stuff were so kind, location on point honestly everything was amazing
Stayed in June 2024
Reviewed: 27 June 2024
Faye
IrelandGreat location, all main attractions within walking distance. Very clean, comfortable rooms.
Stayed in May 2024
Reviewed: 27 June 2024
Geraldine
AustraliaWould like cups for coffee not paper cups but no drama
Staff excellent extremely helpful great location room space perfect Bed very comfortable
Stayed in June 2024
Reviewed: 24 June 2024
Shay
IsraelThe room was small hardly had room for 2 suitcases
Amazing location, nice staff nice room
Stayed in May 2024
Reviewed: 23 June 2024
Eun
AustraliaStaff was not friendly and i didnt see any one smilie to guest.
Great location and room was big, clean it was comfortable
Stayed in June 2024
Reviewed: 22 June 2024
Tuğrul
TurkeyLocation
Stayed in June 2024
Reviewed: 20 June 2024
Vivienne
United KingdomVery central location. Very well appointed and stylish room. Exceptional housekeeping. Helpful staff. Had superior room and requested 2 twin beds, request accommodated - still spacious.
Stayed in May 2024
Reviewed: 18 June 2024
Chou
TaiwanSize of the room.
Location and breakfast!
Stayed in June 2024
Reviewed: 18 June 2024
Hope
United KingdomN/a
Great location, clean , great facilities , friendly staff
Stayed in June 2024
Reviewed: 16 June 2024
Meritxell
SpainI got a connecting room and you could hear everything from the neighbour room
Stayed in June 2024
Reviewed: 16 June 2024
Nicole
BrazilNothing I didn’t like. Could’ve spent a couple more nights there.
Nice design, spaceful and clean room, good variety at breakfast, well located and quiet.
Stayed in June 2024
Reviewed: 13 June 2024
Diana
United KingdomI stayed with my son age 6. We were in Lisbon for the eras tour & we were so happy with our hotel choice. The staff were very accommodating and took time to talk with my son. Everything was amazing and when I visit Lisbon again, I will stay here!
Stayed in May 2024
Reviewed: 12 June 2024
Barbara
United StatesThe exterior of the building looks a bit seedy, old and rundown. It didn't look very inviting. I can't think of anything else.
Great location! Very near the Rossio train station, which I didn't know when I booked airline tickets. Very nice hotel, with an excellent breakfast, and an interesting breakfast room (situated right over an old well that is said to date back to Roman times. The well is covered over by plexiglass, so visitors can look down into it). This hotel looks like it has retained some original walls from many, many years ago and was built to incorporate those walls into the hotel itself. I found this most interesting. Our room was very pleasant and well stocked. The staff was extremely helpful when I had questions or needed assistance. It would be a pleasure to stay here again.
Stayed in May 2024
Reviewed: 10 June 2024
Ilona
IsraelThe location, the room was very clean and comfortable.
Stayed in June 2024
Reviewed: 10 June 2024
Michele
South AfricaThe room was rather small for 2 people, but possibly average for Lisbon and not a deal breaker. The Bolt/ Uber drivers could not seem to find or access the hotel easily and also confused it with the other nearby My Story Hotels. Perhaps the hotel manager could look into how it is showing up on the app locations.
The beds were comfortable. Location was superbly convenient, not up a steep hill and it was very close to public transport at Rossio Square and also Praca da Figueira. Staff was efficient, helpful and obliging. My prior request for a quieter room was honoured. At night the soundproofing helped keep the room quiet and the curtains effectively blocked out outside light. Technical staff were sent to our room very promptly when the coffee machine and internal telephone did not work. The aircon was nice and quiet. and was adjustable according to our needs. The elevators were a definite plus. It was great to have a place to leave our luggage before and after check out. Communication with staff before we arrived was good. We would stay here again.
Stayed in May 2024
Reviewed: 9 June 2024
Yaniv
Israelthe elevator is small , and works slowly - but it's good because it made us use the stairs from time to time :)
great location, nice rooms, helpful staff
Stayed in June 2024
Reviewed: 9 June 2024
Patricia
CanadaGreat location for all public transport. Excellent breadkfast
Stayed in May 2024
Reviewed: 9 June 2024
David
AustraliaNothing
Great location. Good size room with view. Helpful staff.
Stayed in June 2024
Reviewed: 8 June 2024
Katie
United KingdomMy room had a view of a brick wall! Disappointing
Location was great, amazing shower, fantastic breakfast, lovely staff!
Stayed in June 2024
Reviewed: 6 June 2024
Debka
CanadaVery small vanity space in bathroom and room “move around space”was limited.
Location, staff, bed(firm), shower and breakfast. Staff very helpful, broke my glasses on flight to Lisbon. Assisted with finding optical, however they were unable to help. Later staff received FedEx package from my home and paid extra taxes upon delivery. (🤪). Absolutely loved the breakfast, tasty, nice presentation (bacon is folded!) Would definitely return and recommend. We had a corner unit on 4th floor 409.
Stayed in June 2024
Reviewed: 6 June 2024
Kimberly
United StatesThe hairdryer was broken and I had to wait couple hours for a new one. Then the electric socket in the bathroom didn’t work unless you literally had to push it in and hold it hard for the hairdryer to work.
Center of the city with public transportation nearby. Some attractions are close by. Renovated rooms and decent breakfast.
Stayed in May 2024
Reviewed: 5 June 2024
Irene
United StatesThe double bed was crowded into a space that would have been better for a single bed. I barked my shin on it a couple of times. The sink had a lousy stopper that didn’t hold the water in. I couldn’t wash anything out with keeping the water running continuously.
Pretty room, good breakfast, comfortable bed, nice shower.
Stayed in June 2024
Reviewed: 5 June 2024
Nir
IsraelThe room was small, additional hangers would be useful. Lobby bathrooms were dirty with no toilet paper both times we used them.
The hotel location is fantastic, easy to get to and from by foot. The room was beautifully designed. It was very clean and surprisingly quiet.
Stayed in June 2024
Reviewed: 5 June 2024
Lixi
United KingdomThe room can hear some noises and the tram can disturb the room , where you feel a shake.
Central, clean, spacious
Stayed in June 2024
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