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Reviews of Moon Hill By Joivy

Rua Guilherme Gomes Fernandes, 17, 2710-721 Sintra, Portugal

#19 of 31 hotels in Sintra

Guests' Choice

Review score

Based on 982 hostel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 15 November 2024

    10
    Exceptional
    • Business trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The only thing I didn't like was that our stay was only two nights. This is a place I would like to stay at least a week, because it's worth it.

    Lovely and very cozy place. The location is magnificent - 50 meters from the town hall, extremely close to the historic part of Sintra. The staff are kind, helpful and create a lovely serene feeling. The rooms are spacious and clean. We had a wonderful view from the balcony. An exceptional experience at an incredibly low price. They offer great coffee and breakfast. Craft beer is something everyone should try. We would love to come back ❤️

    Stayed in November 2024

  • Reviewed: 14 November 2024

    10
    A lovely, clean, safe & comfortable base for castle hopping in Sintra.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Zip

    Moon Hill Hostel is located in the heart of Sintra, which makes the train station, local buses, castle shuttles and restaurants within an easy walk. The place was wonderful, great breakfast included, clean rooms and helpful, kind staff. Highly recommended.

    Stayed in November 2024

  • Reviewed: 13 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    I liked everything.

    Quiet. Near the station and bus stops.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are not separate bathrooms for ladies, as the bathrooms are mixed.

    Stayed in November 2024

  • Reviewed: 10 November 2024

    9.0
    Very good budget stay
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 1 night

    Breakfast was really good, I also enjoyed the location and the common area was nice. Bed was comfy, staff was nice and helpful.

    Stayed in September 2024

  • Reviewed: 9 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The location was very good because it was close to the train station. The beds were comfortable and the breakfast offered was nice. The hostel offered to hold luggage before and after our stay. The staff were helpful when we had questions.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    8.0
    Lovely place just in the right place between the historic centre and the train station.
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 6 nights

    We never seemed to be able to catch the hot water in the shower.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    9.0
    I will stay there again when I return to Sintra.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The location was very close to the city center and train station. The staff were all very pleasant and very helpful.

    Stayed in October 2024

  • Reviewed: 7 November 2024

    8.0
    Great place with an excellent continental breakfast!
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Private Bathroom
    • Stayed 1 night

    The beds are quite comfortable but the mattress was too soft for me and the sheet was always moving. There were some imperfections on the furniture but nothing critical. there is no wardrobe neither clothes hangers. But there is a drawer chest. The room is situated quite far from other rooms and the entrance into the floor, that's why it was quiet (in other rooms they might hear when somebody is entering as the soundproof is not ideal, but still good)

    The staff is very friendly The location is optimal for getting to the railway station and to public transport. There are lots of cafes and restaurants nearby. The locks are digital (they provide you with a card) The room is spacious (and even feels empty) and has 3 windows. The air-conditioner helped as the night was not warm outside. there is a tiny private yard (or how to call a place with a table and two chairs) surrounded by 3-meter walls, looks more like a well but provides an opportunity to sit quietly in fresh air. The bathroom is big, the shower cabin is also big enough and doesn't leak. The hot water is great. The linen is good, towels are great (though one of them looked a bit washed-out). The TV worked. The wi-fi Internet connection was ok, the speed was good (though not enough for good video calls) The breakfast is served in a separate room. There are cereals, milk (as well as vegan milk), cheese, ham, butter, jam, bread, buns, croissants, a cake, some fruit, juice, coffee machine, tea, kettle. The best breakfast included in the price for a hostel I have ever had. Thank you a lot! I enjoyed staying here!

    Stayed in November 2024

  • Reviewed: 2 November 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location, staff were super helpful and friendly, the outside seating and a really good breakfast

    Stayed in October 2024

  • Reviewed: 31 October 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with En Suite Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Super clean. Lots of toilets. Value for many exeptional

    Stayed in October 2024

  • Reviewed: 31 October 2024

    8.0
    Very clean, good ambiance, great value for money
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very clean, well designed and friendly staff

    Stayed in October 2024

  • Reviewed: 29 October 2024

    10
    Great hostel, fantastic suite, excellent staff and amazing location!
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    There was nothing I did not like about the property.

    The suite was large and airy with high ceilings and a fantastic view. The staff were super friendly and helpful throughout my stay. Location is fantastic to walk to everything in Sintra. Highly recommend!

    Stayed in October 2024

  • Reviewed: 24 October 2024

    9.0
    This is a very well kept, clean, and comfortable facility in a perfect location with an excellent staff!
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There wasn’t any hot water available the night and morning of my stay. After a long hot sweaty day of walking and climbing miles through the town, I was looking forward to a shower. Even just mildly warm water would have been sufficient, but the water was cold. I checked with the attendant at the front desk and he contacted another attendant, but was only able to recommend that I wait and try again later because maybe everyone was using the water. I let the water run in the upstairs sink and shower for long periods of time, and even checked again at 5 AM the next morning, but there was never any warm or hot water upstairs. When I picked up my bag from the storage room at 11 AM the next day, there was hot water in the first floor bathroom sink. I would also like to suggest that perhaps the door latches can be changed out to be less noisy; especially on the doors that do not lock, there is no need to have a latch engage. The spaciousness of the facility created significant echoes of all noises, and eliminating door latching of unlocked doors (bathroom and hallway corridor doors) would decrease the sharper noise.

    The staff are excellent: very polite, very accommodating, and very attentive. The building is spacious and exceptionally clean, and the bathrooms are very nice. My mattress was very comfortable. And the location is perfect!

    Stayed in October 2024

  • Reviewed: 18 October 2024

    9.0
    Great location, all the necessary amenities.
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 3 nights

    The showers were push to start ones (like in old swimming pools) and not massively warm but that was just a minimal issue. Everything else was completely fine.

    Perfect location - just around the corner from the train station and the bus stops to go an explore all of the sights. Also just around the corner from a lovely little restaurant. Great having breakfast included, just a nice little cold buffet with warm drinks and cakes too. Clean and tidy room, friendly/helpful staff.

    Stayed in September 2024

  • Reviewed: 17 October 2024

    10
    Great location but slippy when wet
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with En Suite Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The cleaner with the long hair is miserable. Never smiles and slams things around during breakfast. Very slippy when wet … tiles everywhere and you have to go outside to get to rooms and the kitchen, Only 2 hours to keep luggage on check out day then charge €5 … really! Come on guys.

    Anna was super helpful! Great location. Good breakfast. Comfy bed.

    Stayed in October 2024

  • Reviewed: 12 October 2024

    9.0
    Great value for money
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Isolation is not the best . You could hear people in the corridor .however, this did not go through the whole night. With earplugs, it is OK.

    Very friendly and helpful staff. Spacious room and bathroom.Clean room with big window. Modern and cozy room. Very good location, 10 min walk from the Sintra center. Great value for money! Definitely recommend.

    Stayed in October 2024

  • Reviewed: 6 October 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Great staff, super comfortable beds, spacious rooms, good complimentary breakfast and perfect access to Sintra's key spots.

    Stayed in October 2024

  • Reviewed: 5 October 2024

    9.0
    Great place to stay! Close to the center and the scenic walks
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The matress quality could have been a bit better, and also the 2 matresses on the double bed came apart from each other.

    Super friendly staff. Everything was very clean. The double room was spacious and comfortable. The bathroom is shared , but right in front of the room, so very convenient. The breakfast was abundant and great.

    Stayed in October 2024

  • Reviewed: 4 October 2024

    9.0
    Excellent location, clean and comfortable rooms.
    • Leisure trip
    • Group
    • Quadruple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Would have liked a hairdryer but except for that I don’t have any other complaints

    Comfy beds and excellent staff.

    Stayed in September 2024

  • Reviewed: 4 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    All of things were amazing! I spent just one night but it was enough to be grateful. The room was big, comfy and warm.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Weather

    Breakfast

    Stayed in October 2024

  • Reviewed: 3 October 2024

    9.0
    Excellent value for money
    • Leisure trip
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 1 night

    Breakfast is very good. Some fruit and bread options and a very good coffee. Can't imagine of a better location.

    Stayed in September 2024

  • Reviewed: 2 October 2024

    9.0
    Very clean and modern stay in Sintra
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The light next to the window that would shine straight i to the room and the guy in the next room smoking through the window.

    Very close to central station and very clean

    Stayed in September 2024

Showing 1 – 25

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