Travessa das Merceeiras 27, Santa Maria Maior, 1100-348 Lisbon, Portugal
#54 of 401 hotels in Lisbon
Guests' ChoiceBased on 548 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
9.2
Staff
9.5
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 24 September 2024
Jeremy
United KingdomVery small rooms on top floor and very restricted views. Price reflected the position of the hotel, the staff and the views from the terrace , but not the size of the rooms!
Position, views and staff
Stayed in September 2024
Reviewed: 23 September 2024
Anna
United KingdomNothing
Hotel with the only roof top terrace in old Lisbon. Has a better view than the tourist viewing point at the top of the hill!!
Stayed in September 2024
Reviewed: 22 September 2024
Trembley
United StatesEverything. Beautiful. Crystal clean. Fabulous people/service! Location, literally everything.
Stayed in September 2024
Reviewed: 21 September 2024
Carol
United KingdomFeel guilty finding any fault - bathroom was a little compromised (cleanliness excellent) & a little surprised by how small the pool was (now I’m sounding like a complete diva!). Totally understand that land is at a premium in cities such as the gorgeous Lisbon.
Breakfast was brilliant & Monica overseeing proceedings was exceptional. We loved the view from our room. Amazing! Roof top bar staff brilliant! Compliments to housekeeping who had very high standards. And then on to reception - the jewel in the crown. Again exceptional! Leonardo showed us around & explained all areas of the hotel. Cannot remember all names of those on reception (so sorry) but you were all wonderful! Today my husband phoned the hotel to make some enquiries about making a booking for next year. He spoke to Arielle (we had met before). What an outstanding young woman - so so informative, beautiful command of the English language & above all a genuinely lovely person. Last but not least, the brilliant young man who was responsible for the cleaning of the communal floor areas. He would always stop work to allow guests to continue their travels. Always with a smile & great courtesy. Huge thanks to you all.
Stayed in September 2024
Reviewed: 19 September 2024
Thomas
NetherlandsLovely hotel with friendly view, delicious food&drinks and very friendly staff. The view from the rooftop is amazing!
Stayed in September 2024
Reviewed: 18 September 2024
Dana
CanadaThe view, the service, the amenities… we loved everything about it!
Stayed in September 2024
Reviewed: 14 September 2024
Jonathan
United StatesNothing
Loved the building and the location. Staff was very friendly. Loved that it included a walking tour with Manuel, very interesting. Manuel let a great tour, loved learning about the Alfama district one of the oldest in Lisbon. Just excellent, especially on our first day of the trip. A wonderful introduction to Portugal. Breakfast was well prepared.
Stayed in August 2024
Reviewed: 10 September 2024
Jennifer
United StatesPool was more for looks than use
Gorgeous views and upscale accommodation
Stayed in September 2024
Reviewed: 6 September 2024
Thomas
AustraliaRoom a little small
Great location, rooftop bar with fabulous views, very nice and helpful staff.
Stayed in September 2024
Reviewed: 30 August 2024
Nadja
GermanyThe hotel is a bit hidden within Alfama which gives the accomodation its charm. It has a very relaxed atmosphere and everyone there is super friendly. The view from the terrace and the pool is absolutely amazing. Just sitting on the terrace and enjoying a glass of wine while taking in the breathtaking view was one of our favourite things to do in whole Lisbon.
Stayed in August 2024
Reviewed: 30 August 2024
Julian
United KingdomRoom was slightly small for the price. Friends had a bigger room so it’s just pot luck
Staff were universally helpful and friendly. Lovely terrace with pool and view
Stayed in August 2024
Reviewed: 29 August 2024
Nicolas
AustraliaI enjoyed most things. The bathrobes were too small. The rooms were also a little on the small side.
The hotel was beautiful with an amazing view and facilities. The location was fantastic.
Stayed in August 2024
Reviewed: 28 August 2024
Jennison
SpainAbsolutely loved our stay! The rooftop tapas, drinks and pool were the perfect respite from the heat in the city. Highly recommend!
Stayed in August 2024
Reviewed: 22 August 2024
Siobhan
United KingdomThe only thing was not having enough shade around the pool area and the ability to lounge there. They were having issues at the time and hopefully will be resolved soon.
Lovely design. Great staff and good facilities. The food- breakfast and lunch were great too.
Stayed in August 2024
Reviewed: 19 August 2024
Kathryn
United KingdomNothing, it was great
Staff were excellent and location was very good
Stayed in August 2024
Reviewed: 18 August 2024
Karen
United KingdomI had one of the small rooms which was beautiful but next time I would like to have a larger room.
Beautiful hotel with lots of character and history. Great location. The outside area and views were amazing would highly recommend. The bar staff were very friendly and the service was great.
Stayed in August 2024
Reviewed: 13 August 2024
Amy
United StatesThe best hotel experience I have ever had.
Stayed in August 2024
Reviewed: 12 August 2024
Angulo
United StatesNavigate Lisbon’s narrow streets is always a challenge, we arrived via Uber, but the driver did not know he would be able to make a turn in front of the hotel, so we had to walk with our bags this narrow street to get there. I did not see any vegan options on the menu (breakfast).
Great location, close to the tram and other tourist stuff that I panned to visit. The staff was super friendly.
Stayed in July 2024
Reviewed: 6 August 2024
Julia
United StatesNothing
Great breakfast. Great location. Loved the pool and outdoor terrace and view.
Stayed in August 2024
Reviewed: 21 July 2024
Olga
United KingdomNothing
Very good service, attentive staff, tasty food (breakfast, tapas) and cocktails. Great design of the hotel and a pool with the amazing views of the old city. We also enjoyed a free guided tour of Alfama
Stayed in July 2024
Reviewed: 19 July 2024
Lee
United KingdomPool could have been bigger 😉
Location is amazing, views from hotel has to be the best in Alfama. Breakfast was very nice and the staff are outstanding. I was very impressed with the service throughout Lisbon, would definitely come back.
Stayed in July 2024
Reviewed: 17 July 2024
Stephanie
United StatesWe had to leave
The staff was excellent- professional, friendly, and helpful. We had wonderful recommendations and assistance.
Stayed in July 2024
Reviewed: 15 July 2024
Robert
United StatesIncredibly thoughtful staff and wonderful facilities. Great walking tour each morning. Live fado was wonderful!
Stayed in July 2024
Reviewed: 11 July 2024
Jessica
United StatesRooms are very small.
Great location. Fantastic roof top restaurant. Breakfast was fantastic. Service great!
Stayed in July 2024
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