Pillows were not comfortable

We loved the view from the 10th floor. Food was great

Stayed in August 2024

The lady at the spa was very rude when we were looking for the indoor pool. I didn’t try any of the spa facilities as she was so rude. Indoor pool is small and bit at the door better signage would be good.

Loved the location. Great for walk into Funchal buses near by and hop on hop off bus. Hotel spacious and clean. Spa on offer snd three outdoor salt water pools with a fantastic view. Breakfast was excellent eggs cooked to order plenty of choice. Evening buffet good but liked the fact you had a credit yo try the other restaurants. Traditional Portuguese 🇵🇹 restaurant was great. Other options Italian or sushi but didn’t try them. Majority of staff friendly and helpful.

Stayed in September 2024

Rooms need to have better air-conditioning and softer pillows. Another issue is only 2 usb ports and one wasn't working. At the dinner (I booked for half board, which includes breakfast and dinner), you need to pay for drinks, not just for alcohol but water and coffee as well, which I think is too much for 5 star hotel...but I would not rate it to high. They gave us a bottle of water in the room when we checked in, but after that it wasn't refreshed, when I asked the front desk, they told me that it's only for 1st day. For that money, it's not a 5 star hotel after that. Also, they have a teapot in the room, but not a coffee maker. If you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and dryer. You can get tokens for 12 euros and 50 cents, but the drier never dried from 1st time, but the receptionist knows about that problem and always gives us extra tokens. Also, you can choose to have dinner at another 3 restaurants, but it's not free. You will have credit for 15 euros per person.

Location is walkable to downtown, shopping, and museum. Views are amazing - pools and ocean take your breath away. Staff multilingual and willing to help. The food is great, especially in the pool cafe. We tried Koi sushi restaurant, but personally, I don't like it, but everything was fresh. Lisboa bar is pretty good and has live music.

Stayed in September 2024

Beds were hard.

Nice pools and room size. Good view.

Stayed in August 2024

The location is great, a lot of restaurants , bank, mini market at walking distance. Staff is very friendly.

Stayed in August 2024

The waiting time for an elevator (living on 8 floor) was too long. Same with the separate elevator to get to the pools level. Nice that hotel aims to make all info about the hotel and facilities available via app/online but too many details are still missing. Sockets on sides of the bed are hardly accessible - just underneath a wooden panel and behing a night stand. Shower (in the bathtub) could use some refreshment. Drinks at the dinner time are not included.

Good location: direct by the ocean, close to many restaurants and shops, bus stop nearby to get you to city centre Restaurants on the site: as vegan I was positively surprised with options I had to choose from Facilities: very nice outdoor infinity pools

Stayed in August 2024

Nothing

Buffet breakfast excellent choice and service

Stayed in July 2024

The bed wasn’t the most comfortable

Everything from location, pools, rooms, cleanliness and stuff

Stayed in July 2024

Hotel building was renovated around 2012, so insides are a bit worn. If you are looking for luxury, this might not feel like it. But it was not a problem for us at all as all we needed was there.

Location, access to both pools and sea, we got a room on top floor giving us maximum view. Service and cleaning was great. At dinner and breakfast as well. Staff very attentive. Food quality and selection is amazing. Good mattresses, huge beds, great size of the room. Walking distance to center or Funchal.

Stayed in July 2024

Nothing

Location and views.

Stayed in June 2024

The bathroom could do with some renovation, the morning coffee was not so great.

Amazing buffet with many gluten-free options, very nice staff, great ocean view, beautiful garden, great big bed (2 meters wide with a nice hard mattress). Nice location in the city but not in the center so a bit more quiet. Free underground parking and baby cots - very much appreciated! Overall a very nice holiday resort. I fully recommend it and I will be back.

Stayed in July 2024

Nothing

Everything

Stayed in May 2024

Bed was awful

Location, leisure facilities, staff

Stayed in March 2024

Room location with pool and ocean view.

Stayed in January 2024

Quite expensive for what it was, food was average.

Good hotel, nice facilities. Lovely views from balcony.

Stayed in February 2024

The coffe was rather bitter could change to a better product.

Very spacious with large balcony and sea views made for a very pleasant stay of 14 days. Only one complaint was the room next door smoking on the balcony which permeated our room. Having COPD and asthma it caused some irritation but luckily was on our last two days.

Stayed in January 2024

Dinner is ok but definitely place for improvement. Portions from grill has way too much salt.

Room big enough having nice view to the sea. One of the few hotels having direct access to the sea. Good sport activity possibilities: guided classes, good gym with spinning classes, dive center, tennis court, billiard tables. Hotel has one sauna in the spa and one with indoor swimming pool. Saunas were ok though outdoor swimming pool sauna is for 3 - 4 person and its upper board is weak. I do not recommend 3 big guys at the same time sit there.

Stayed in January 2024

ocean view

Stayed in December 2023

Dinner wasn't great ,breakfast and lunch were amazing. Great location

Stayed in November 2023

Some staff in dining room and bar not welcoming. Maybe still in training?

Continues to be a well run hotel. Peaceful. Very clean. Good variety of food. Guest Services always willing to help and provide good customer service. In walking distance and on bus route to Funchal.

Stayed in November 2023

Good choice of meals

Stayed in October 2023

restaurant organisation & quality needs improving for a 5* hotel, as well the evening buffet as even more the specialty restaurants. parts of the hotel need some upgrading and investing : pool area, furniture,...

nice room, price-quality ratio was good, nice location.

Stayed in September 2023

Noise in the bedroom from other room and outside and from corridor.

Swimming pool and breakfast

Stayed in September 2023

The person in the room next to us was smoking on his balcony and the smoke came across to us and into our room.

Location. Very nice room. Beautiful view from the balcony. Nice dining room with great variety of food. Staff very pleasant.

Stayed in September 2023