N/A

Bed was fantastic. Location great. Great view of bay from window. Food was wonderful. Rooms were quiet. Really appreciated the service from Fatumata, Lou, Raphael. They were extremely helpful, friendly, and knowledgeable.

Stayed in June 2024

Excellent location with friendly and helpful staff Comfortable rooms

Stayed in June 2024

Raphael, the concierge was exceptional and went out of his way to help us with our inquiries. Location was really good and breakfasts were also very good.

Stayed in June 2024

The cleaning the room often was very late in the afternoon and one day I had to specifically ask for the room to be cleaned.

Staff very helpful and friendly, hotel is value for money

Stayed in June 2024

Bathroom

Location and service

Stayed in June 2024

That we had to pay for drinking water, I believe there should be a minimum of 2 bottles per day free of charge.

It was an overall great experience and comfortable stay. We will definitely stay there again and will recommend this hotel to friends and family.

Stayed in June 2024

Nothing.

Amazing reception staff! Location is wonderful. Rooms are pleasant.

Stayed in June 2024

Great location, nice staff.

Stayed in June 2024

Great stay, perfect location, great hotel staff

Stayed in June 2024

Iron and water kettle were missing. The standard of the room was good but I have expected more after paying over 200€ per night. Lisbon got pretty expensive.

Nice hotel, very central location. Huge bed, all for myself. I loved it.

Stayed in June 2024

We loved it. They had a problem with our keys working, but went up with us every time to open our door until they could replace the mechanism. We got to know a lot of staff that way!

This hotel is on Largo do Carmo, a beautiful, historic sure where the Carnation Revolution occurred. The staff was very nice.

Stayed in May 2024

Be aware that the place is expensive (we paid approx. $500 Canadian per night for three nights), and that the location, as with all Lisbon, is very hilly. If you want to walk more that ten minutes from the hotel, you’ll be heading steeply downhill (or uphill), which will make it arduous (or effortless) to walk back.

Perfectly situated, ultra quiet, comfy, clean and convivial hotel nestled on a delightful square, and surrounded by truly excellent restaurants (indeed, one of them in in the hotel) and the best shopping in Portugal. The staff are all earnest, helpful and caring. Also, the hotel is but a five minute walk from the metro, a two minute walk to a pedestrian-only boulevard on which stands the oldest, continuously operating bookstore in the world, and is kitty-cornered to the Carmo convent, one of the few surviving relics of the earthquake that levelled the city in 1755. Oh yeah, and a nine-minute cab ride to the cruise terminal, if you’re heading off to sea after, which we were.

Stayed in May 2024

Breakfast was nothing big or special... but hae the most important things

close to centre, friendliest staff, big and pretty rooms

Stayed in May 2024

Not much of a view. Staff was fine, but I can't say they went overboard to accommodate me. I've asked if they can arrange some snacks left in our room since we had a late arrival - the reply was polite, but no.

The breakfast was very good, the room clean and the bed comfortable. The location is central and beautiful. A lot of restaurants in the area. The only thing - it's up the hill! beware if you have motion issues!

Stayed in March 2024

The breakfast was superb-we enjoyed it very much and also enjoyed a very nice dinner there

Stayed in June 2024

Nothing much. Only thing is a suggestion for the hotel to include a glass or two in the toilet which we feel is missing.

The location is superb although in a somewhat hilly part of Lisbon but it adds to the charm. The rooms were great! Breakfast was good too! Don’t forget the super helpful staff at the front desk and at breakfast. The room we had also had good view of the sea.

Stayed in May 2024

Front staff was so nice and helpful. Excellent directions to the parking garage. Delicious water in the lobby. Excellent location. Bed was comfortable. View was amazing from our room. Took our bags up to the room for us when room was ready.

Stayed in June 2024

Breakfast was OK. But, the staff seemed overwhelmed at opening time. Several food items were not available for up to 15 minutes after opening. The coffee service would be better using a machine that allowed self-service options. The room with a view of the castle was nice, but it was small and an effort to use.

Location.

Stayed in June 2024

If I have to find something I wasn’t crazy about it would be the shower head. It was way up on the ceiling, a very tall ceiling, so by the time the water came down it was very spread out and very misty. But really not a big deal at all.

Very clean, right in the center of the Carmo neighborhood. Nice rooms

Stayed in June 2024

Very good location, spacious room, splendid view

Stayed in June 2024

As mentioned above, I think it would be helpful to label the room switches? Or perhaps provide a document explaining the switches?

The hotel location is downtown center of Lisbon. VERY convenient. The breakfast is buffet style and was perfect and delicious. Our room was very comfortable - especially the bedding. Our only "complaint" was attempting to understand the various electrical switches in our room and what they connected to and/or did. Example: if you pressed the wrong button the power to the plugs would inexplicably turn off and you didn't realize it. We also would mention that the rooms all have bathtubs that may be a bit difficult for older travellers to get in and out of (tub sides were very high).

Stayed in June 2024

Great location and the staff was excellent

Stayed in May 2024

For a 4 star hotel, the bathroom had lots of mold everywhere. The sink was so small, water splashed everywhere and the shower head (none) was a hand held wand that didn’t stay upright and water went everywhere.

Very comfortable rooms and size. Location was up high on the hill, so every time you wanted to go to the major squares and sites, you had to go down hills. However there were great restaurants within a 4 min walk.

Stayed in May 2024

Nothing worth noting

Good breakfast provided. Friendly and helpful reception staff.

Stayed in May 2024