the room was small... to the point where you can't open the door more than halfway because it hits the bed. The room had a smell and the water pump would make noises at all times during the night.

The location is not bad, the breakfast either. We didn't really interact with the staff as the office closed at 16:00 and opened only after breakfast (from what I understand. the room was OK, but didn't quite look like the pictures. The bed was comfortable.

Stayed in November 2024

Noise on toilet

Very clear and staff friendly

Stayed in November 2024

Communication to oersonal was not good. Before arrival was problematic to talk to anybody, after arrival foor lock damaged and also breakfast timr since 9:00 blocking you in next activitivities

Breakfast was good and also localiry is fine

Stayed in November 2024

Shld have sign inside building to indicate floor of the suites

Location

Stayed in November 2024

A bit far from most tourist attractions but easy to get to and safe.

Stayed in October 2024

Breakfast only starts at 9am. Should be earlier.

Stayed in October 2024

Only one thing we didn’t like is that we had to throw the toilet paper in the garbage can instead of toilet

Very nice and clean, location is very good, breakfast as well. Stuff was so helpful and very nice

Stayed in October 2024

It's an older building and there's a water pump used to bring water pressure that caaaan be a little bit noisy at times. But not a big deal!

New, cozy & clean rooms with all you need for a short vacation, with breakfast included - only 20 mins away from the center with public transport :))

Stayed in September 2024

In fact walls are not very thick and you could hear quite a bit of noise and voices from the corridor, but in the end it was not a big issue.

The suite was really big and well equipped, modern, a great and big balcony too, and the staff assistance was total. Don't expect a pharaonic breakfast but rather something substantial but equally mixed in proportion to the place's volume. The structure itself is perfectly linked a few steps from both the red-line metro and various bus stops.

Stayed in September 2024

Noise coming from the bathroom Also during breakfast time there is some noise coming from the corridor which can be annoying if you wake up late.

Extremely helpful staff, great location, clean

Stayed in August 2024

it felt private and comfortable

Stayed in June 2024

Very friendly and helpful staff. Underground and bus stop is nearby. You can go on foot to Gulbenkian museum. Wooden floors are great. And there is a bottle of fresh drinking water in the room available and refilled daily. Overall really nice.

Stayed in July 2024

At first I had a problem with the room but then talking to the guy at reception he solved the problem he was very friendly at all times I am very happy the treatment was great the workers were very friendly willing to help you with whatever you need

Stayed in June 2024

Noisy, bad smell from the bathroom and bed with poor quality

Clean

Stayed in June 2024

"Wes" the gentleman in the reception was super friendly. The lady in the kitchen was very nice, always happy to help. The facilities were very good. When coming back to Lisbon, I'll look for this place again.

Stayed in May 2024

Must be conscious that in Europe plumbing issues exist especially in old buildings; therefore there is a somewhat noisy plumbing mechanism that engages when using water.

Quiet at night. Staff exceptionally accommodating, rooms spacious and elegant.

Stayed in May 2024

The room is smaller than some. We mostly needed a place to lay our heads down at night and to shower, so it worked for us. Some traffic noises.

It was very clean; the host was most helpful to us on all occasions, including assisting with Bolt drivers, directions and generally all that we needed. The breakfast was hot and nutritious.

Stayed in May 2024

A long security code to get into reception. And then the same one for your own room? Always having to find my glasses! Do all the rooms share the same code?

Very clean room and dining area except they forgot the fridge in the room where I found old food. Also you can use the dining room in the evening to make your own food.

Stayed in May 2024

Not our favorite location in Lisbon. Seemed far from the things we wanted to do. Breakfast at 9:00 is late. Noisy water drainage pump.

West was very nice and helpful. He gave us some good tips.

Stayed in April 2024

All perfectly adequate 👍

Friendly helpful staff

Stayed in March 2024

In the room there was no cupboard where I could put my clothes, so I had to basically live off of my rucksack the whole time which was not comfortable.

The location is really good - not exactly in the tourist area but also very close to subway and bus stations, so you could be at the center in no more than 15-20 minutes. Also, good restaurants near the hotel with decent prices. The room was tidy and comfortable in general. It was cleaned on request and we had free water and coffee everyday. The breakfast was nothing special but also good enough - scrambled eggs, ham, cheese, croissants, etc.

Stayed in April 2024

The buffet breakfast can improve the quality and variety.

Very nice attitude to the customer, easy to go to the airport by underground. The place was quiet, and the street view from the balcony was great.

Stayed in March 2024

Not labelled from the outside, so it was hard to find. Dirt marks on the walls, and there was a spot of blood on the headboard. There were signs in the bathroom saying we couldnt put toilet paper in the toilet, and there was a terrible sound that went off whenever we were in there. Breakfast not very allergy friendly, and it started at 9 (a bit late if you have a tour or busy day), but they brought us breakfast to our room early on that day, which was lovely. Would still stay again.

Fantastic customer service- very flexible with meeting our requests. Very kind!! Bed was big too. Good location! Close to a train station, buses etc. Such good potential once bathrooms are renovated. Breakfast good if you have no dietary restrictions.

Stayed in March 2024

In the first days there was an unpleasant smell of sewage in the bathroom and room. We stayed 5 nights and our towels were not changed. Very poor sound and light insulation from the corridor

Friendly staff. Fast communication. Large room. A kitchen where you could take a knife or even heat up food

Stayed in February 2024