Rua Direita 24, 9700-066 Angra do Heroísmo, Portugal
#30 of 31 hotels in Angra do Heroísmo
Guests' ChoiceBased on 131 hotel reviews
7.8Cleanliness
8.4
Comfort
8.1
Location
9.5
Facilities
7.7
Staff
8.9
Value for money
8.2
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 September 2024
Patrice
FranceThe bathrooms seem to be a bit old fashioned. Overall, everything is working perfectly, but they kind of contrast with the rest.
The hotel was perfectly clean and smelled extremely good.
Stayed in September 2024
Reviewed: 8 September 2024
Daniel
FranceLoved my stay! The location is superb, the room was very clean and comfortable, but the highlight was certainly the staff, who were extremely friendly, kind and accommodating.
Stayed in September 2024
Reviewed: 5 September 2024
Diogo
FranceThe room isolation was not so good and so you could hear the noises from the rooms close by.
The location is perfect, as you are located in one of the main streets of Terceira. The room is very clean and spacious, perfect for a couple stay.
Stayed in September 2024
Reviewed: 17 August 2024
Leonie
NetherlandsWe had a very pleasant stay but the bathroom could need some renovation. There was a request not to use the bathtub in case of overflooding. But you do want to shower.
The location is perfect, close to the marina with the favourite icecreams, the beach, very central. We also like the Donna Amalia cake for breakfast! Our room was on the streetside what gave nice views. The lady at the reception give well-informed information. Better than the tourist office actually! It is also possible to rent a car here, but we did not know that beforehand. Airconditioned room.
Stayed in August 2024
Reviewed: 12 August 2024
Francesco
ItalyRoom and bathroom
Position and availability of the staff
Stayed in August 2024
Reviewed: 31 July 2024
Isabel
PortugalThe room was not so big and had an irregular shape.
The location of the hotel is excelent! In the center of Angra do Heroísmo.
Stayed in June 2024
Reviewed: 24 July 2024
Andrea
Italythe position is central, very close to sea. the staff very polite and available for any needs.
Stayed in July 2024
Reviewed: 27 June 2024
Becker
GermanyNo space to store a toiletry bag at the sink. My little amount of toiletry staff (e.g. liquid for contact lenses) always fell on the ground. Not very user friendly.
Very central in the historical city center.
Stayed in June 2024
Reviewed: 18 June 2024
Jose
CanadaAir conditioning is not strong enough.
Location
Stayed in June 2024
Reviewed: 13 June 2024
Luisa
PortugalMattress was too soft for my liking. Front door is extremely noisy ...in the middle of the night it will wake you up. Breakfast could have a bit more variety if not everyday, every other day.
Very clean, excellent location and very helpful staff. Good shower.
Stayed in June 2024
Reviewed: 13 June 2024
Michelle
United StatesDoors were very loud. Slamming in hallway frequently as the rooms are close together Bring earplugs
Great value Clean room,good location in the city Breakfast was simple but adequate More like a hostel than a hotel
Stayed in June 2024
Reviewed: 29 May 2024
Giuseppe
United KingdomBad smell in bathroom, although it was clean.
All was good
Stayed in May 2024
Reviewed: 21 May 2024
Bruno
PortugalThe only problem is that you have to pay for the parking of your car. The hotel does not have a car parking and we have to find a place nearby, which creates 2 problems: 1 - you have to pay while parked and 2 - finding a place may be troublesome and you might end up a bit far from the hotel.
The location is definitely a plus. You can basically walk everywhere and visit Angra without having to get your car or public transportation. Good facilities and the breakfast is better than expected.
Stayed in April 2024
Reviewed: 30 April 2024
Martin
CanadaParking was very difficult. We were lucky to be able to load and unload right outside the hotel. Otherwise, we had to park 750 metres away during drizzle.
Location for sightseeing and restaurants is good. Staff were helpful. Breakfast was fine.
Stayed in April 2024
Reviewed: 21 November 2023
M
CanadaFirst floor room was drab, noisy...lock didnt work so was moved.
Location, top floor apt, space quiet. Staff (Catia) was very welcoming and heloful.
Stayed in November 2023
Reviewed: 19 November 2023
Adrian
United KingdomClean and comfortable place to stay in the centre at a good price.
Stayed in October 2023
Reviewed: 24 September 2023
James
MaltaLocation - spot-on! Adequate breakfast. Adequate room. Friendly staff.
Stayed in August 2023
Reviewed: 13 September 2023
Ncg
United StatesIt’s from my time when lived in the island
Location is ideal
Stayed in September 2023
Reviewed: 10 September 2023
Daniel
CanadaOlder facilities, bathroom was a bit dirty (saw some mold)
Great convenient location, no frills/exceptional value, amazing breakfast!
Stayed in September 2023
Reviewed: 10 September 2023
Dionisio
CanadaA very clean property located in the center of the city. Very accommodating in all respects.
Stayed in September 2023
Reviewed: 31 August 2023
Kristina
United StatesThe hotel was almost never staffed, including during main business hours. We had to visit a different partner hotel next door to ask questions and to check in late.
The hotel is very conveniently located in the city of Angra and we were able to access everything easily by walking distance. When the staff was around, the customer support was also great. The first night we stayed at the hotel my husband couldn't sleep because of weird noises. We asked the front desk if we could move rooms and they upgraded us to the suite for no additional charge which was extremely generous of them. We were on our honeymoon and the staff also left us sparkling wine as a gift in our room.
Stayed in August 2023
Reviewed: 28 August 2023
Delfina
CanadaAll the employees where very helpfull with a enormous gratitude to Catia whom went to assist and help in a very difficult situation Thank you again Delfina & Ricardo
Stayed in August 2023
Reviewed: 28 August 2023
Laura
SpainThe location was great, just in the city centre and with good views. The room had all the needed facilities and breakfast was good. Thanks for the service!
Stayed in July 2023
Reviewed: 13 August 2023
Kent
FranceWalls in the room was falling apart a little. There was a huge step up for the shower. There was a window but the view sucked. But I came here to sleep only.
Good location in the center. Room was okay. It was basic. Breakfast was alright. A/C in the room was nice. There is a small desk for you to work. Wifi was good. Staff was nice. The cafe downstairs next door is awesome.
Stayed in August 2023
Milan, Italy
Middlebury, USA
Berwang, Austria
Karlovy Vary, Czech Republic
Moosic, USA
El Cuco, El Salvador
Abergele, UK
Belgrade, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content