The entrance of the hotel might need to be rethink to accommodate individuals with limited mobility. Going up and down the stairs with luggage was challenging for me.

Great location and a few steps from the train and bus stations. The rooftop restaurant was great. Special mention to Patricia one of the servers who was very attentive. She provided recommendations on activities or locations to visit. None of her ideas were disappointing. The room was a good size for 1 person. The marina was just across. Ideal location.

Stayed in September 2024

The public toilet from the main lobby was a long walk down a corridor and across an inner courtyard not as clean and in keeping with the hotel.

Breakfast was wonderful, a great choice of hot and cold foods, tea, coffee and fresh juices also. The location of the hotel was excellent and a short walk to the harbour and old town. We would like to visit again as we only had one night before moving along the coast. The staff were pleasant courteous and friendly and I would be happy to recommend to friends and family.

Stayed in September 2024

Nothing.

Location.

Stayed in September 2024

This is NOT a beach club. There is a shuttle to the beach club but it is not owned by the hotel and as a guest you will still be charged for the facilities. Very misleading. Restaurant team at breakfast were friendly but sadly the same cannot be said for the team covering the restaurant at night. Quite rude and sullen at times.

Location. Plenty of shops/bars/restaurants within walking distance and just up the promenade there are several huts selling various boat tours. Rooms were clean and comfortable and the rooftop terrace is a great location for breakfast.

Stayed in September 2024

Nothing to add

Very good location, close to the bus station, town attractions and had a gorgeous view across the water and harbour. The staff were super friendly and lovely, there was a lady - maybe Deborah? She was so kind and gracious when attended for lunch time in the restaurant. The pool was beautiful and plenty beds to rest on. Loved loved loved the use of rituals products!!!

Stayed in September 2024

Bar prices

Breakfast

Stayed in September 2024

No coffee or tea facilities in room

Very friendly staff, great location, loved the roof top bar

Stayed in September 2024

Nothing to complain about

Great location. Lovely hotel with v good service

Stayed in September 2024

The bathroom could have been cleaned better, after re-cleaning there were still some hairs in the bathtub from previous guests.

Great location, delicious and diverse breakfast, lovely staff at the reception and the restaurant. We had an amazing time!

Stayed in September 2024

Great location Well maintained Clean Amazing breakfast

Stayed in September 2024

Maybe a slightly bigger room, but that is not picking.

Great location. Lovely view onto the marina. Breakfast was exceptional.

Stayed in August 2024

The information about the beach club was very limited. When we got to the beach we found there wasn't an actual beach club exclusively for the hotel but a concession in one of the beach bars. It took us a while to find this place.

Room was good. Breakfast was good. Staff were lovely.

Stayed in August 2024

The bathroom had no hooks and no rails for towels whatsoever. The reception staff were not terribly well trained in communication. The restaurant had poor waiting service, it was a set menu but was so slow that we gave up on desserts despite the hefty price for the menu.

Location and availability. The rooftop restaurant, the kindness of the restaurant front of house staff.

Stayed in August 2024

The roof pool was a great deal smaller than expected, sized more like an extra large jacuzzi, but the kids still had fun, and so did we.

Breakfast was great and included. The room and location were wonderful. It was helpful to have a parking garage.

Stayed in August 2024

Perfect place in Faro

Great location Clean and convenient for all the resort.

Stayed in August 2024

There was only one chair in a room for 2 people, another would have been nice. When on the rooftop in the evening we found the staff weren't attentive if you just wanted drinks, we had to wait quite a while for someone to serve us. The hairdryer isn't great if you have lots of hair to dry, take your own. It would have been nice to have a welcome pack in the room with opening and closing times of breakfast, the bar, the pool, menus or local attractions.

We liked the views from the rooftop bar and pool. The breakfast was very good and there was lots to choose from each morning. The location was perfect for exploring and day trips. The hotel was spotless and the room was cleaned everyday.

Stayed in August 2024

The pool is tiny and beach access is not as it seems when they say they have “beach club access” - you have to take a shuttle that doesn’t run on Sundays or Thursdays and the drive takes a solid 15-20 min. The “club” is essentially a restaurant with lounge chairs that you must pay for. You also must bring your own towels, which the hotel didn’t tell us even though we told them we were heading to the beach club. The people at the beach club said that the hotel routinely doesn’t inform guests of how it works. Some of it may be our expectations having been too beach clubs in Italy and Croatia. Supposedly we were supposed to get a discount on food as well, but we did not. If we could do it again we would figure out how to take a water taxi or ferry to one of the beaches in the ria Formosa preserve where the beach wasn’t as steep.

The hotel is located right in the marina in Faro and the streets around it are cute and there are lots of great restaurants.

Stayed in August 2024

Great location, roof top restaurant and pool were great.

Stayed in July 2024

No tea or coffee facilities in the room One day only one lift was working so waited ages

Awesome breakfast Fabulous restaurant and roof bar Gorgeous cocktails Amazingly beautiful view

Stayed in July 2024

Reception team were very welcoming and helpful. Great room. Good breakfast. Roof top bar .

Stayed in July 2024

Minor staff such as the swimming pool on the roof top Is a bit small and there Is no shade around It. We were not given information about the hotel beach club.

The staff, the location, the room with very comfortable bed, the silence. We used the sauna, steam bath everything was nice and clean. We did not used the Gym but It was well equipped. Breakfast buffet was also nice.The hotel Is right in the center of Faro, 2 mins from old Town and 5 minutes walk from the ferry to Faro Beach and the islands. We were given access tò the room 1 hr earlier and could wait on the roof top for out pick up time on check out date.

Stayed in July 2024

Cleaning staff moves furniture around when cleaning rooms. This is very very noisy. Please put some felt stickers on the bottom of your furniture guys.

Staff and location are great.

Stayed in July 2024

Breakfast is a bit of a funny one. It finishes at 10am, Staff slowly taking food trays away. My partner was trying to get a bit more food from the remaining trays and got told off? Never had this experience in anywhere else.

Location, facilities, cleanliness.

Stayed in June 2024

Staff particularly reception staff - a chap from Brazil (can’t remember his name) was exceptional snd other colleagues also couldn’t be more helpful. View from rooftop really nice snd lovely to be able to eat breakfast on the rooftop terrace

Stayed in June 2024