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Reviews of Heart of Lisbon

41 Rua do Duque, Santa Maria Maior, 1200-121 Lisbon, Portugal

#411 of 501 B&Bs and Inns in Lisbon

Guests' Choice

Review score

Based on 327 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.5

  • Location

    8.9

  • Facilities

    6.2

  • Staff

    7.8

  • Value for money

    6.7

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 19 June 2024

    5.0
    Perfectly located, ugly room.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was not nice, is an old building, very steep stairs. We stayed in the attic. One of the electric sockets in the room was completely loose and came off, mattress was hard, bedding was discoloured. Not even a night lamp. Shower was very small and shower room, even though it was cleaned, looked mouldy. We arrived late at night, did self check in, spoke to someone on the phone to get the keys which was ok. But we were told we had to pay extra for arriving late which has no sense if the self check in was fine (we didn’t pay after all). Communication with the place was a bit weird. It’s four rooms per floor, a bathroom in each floor and a kitchen. Location is perfect tho.

    Location was perfect.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    5.0
    Pretty poor
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 6 nights
    • Submitted via mobile

    There was hardly ever anyone there in reception, my room was right next to it, and in the 6 nights I was there, I saw someone there once! Also my room had no lock, anyone could walk in at anytime which left me feeling a little unsettled! The black mould in the bathroom was pretty terrifying, and only 2 bathrooms for the entire hostel/hotel. No real common areas or hostel vibe at all here!

    The location was great!

    Stayed in June 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The location!

    Stayed in May 2024

  • Reviewed: 26 May 2024

    5.0
    Cleanliness was poor
    • Leisure trip
    • Group
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Mould covering the entire bathroom ceiling No windows in our room

    Easy check in and great location

    Stayed in May 2024

  • Reviewed: 25 May 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Not very clean, the mattress was bad. No windows in the room and time limit to use the air conditioner.

    Good location, friendly staff

    Stayed in May 2024

  • Reviewed: 13 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 6 nights
    • Submitted via mobile

    Space, facilities, bathroom

    Location

    Stayed in May 2024

  • Reviewed: 1 May 2024

    7.0
    Good choice for a short stay
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room smelled bad, the bed wasn’t comfortable and the bedsheets weren’t really clean

    Very good location

    Stayed in April 2024

  • Reviewed: 25 April 2024

    5.0
    Grubby
    • Leisure trip
    • Solo traveller
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds, no air con

    Booked a room with a toilet but was moved to a shared toilet room.

    Stayed in April 2024

  • Reviewed: 3 February 2024

    6.0
    Overall, the value for money is fair but more improvement in the futur will be good
    • Leisure trip
    • People with friends
    • Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    The room small, the shower didn’t work we had to shower on the second floor

    The location very good, closed to rhe main street about 5min walking

    Stayed in February 2024

  • Reviewed: 4 January 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower most of the time was cold (even if we turned on the hot side) No sign of any receptionist (or someone like that) The room was cold and the heater wasn't working properly The room (4 bed, female) was very small

    Room very tidy Central position (near Rossio metro)

    Stayed in January 2024

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Very small spaces, both bedroom and living room area

    Convenient location, nice staff

    Stayed in September 2023

  • Reviewed: 16 October 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Very narrow stairs, no facilities in bathrooms and the rooms didn't have fans.

    Good location

    Stayed in September 2023

  • Reviewed: 14 October 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    My room had bed bugs. I am leaving with a terrible skin condition and it was very uncomfortable. My first night is when I realised something was wrong, so the next day when I spot a few bugs on my bed I got my room changed. I was able to use a fresh clean sheet of my own so I was at peace but on my final morning I woke up with a terrible allergy and now I’m struggling for the rest of my trip in Portugal. Their rooms are not worth the price. There are either no windows or windows that have no curtain, only covered with paper towels which are obviously flimsy and let light in. The guests are loud. Or it’s probably just the super crammed set up of the place. I enjoyed making friends with the hosts, but that’s it.

    The staff is helpful. They are friendly and I feel bad leaving a not so good review for my stay but the only good thing was the staff.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Male Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Kitchen

    Location

    Stayed in October 2023

  • Reviewed: 26 September 2023

    5.0
    It’s good for one day but not more
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Small room ,very hot without air conditioning,in kitchen there are not things to cook

    It was very clean and good location

    Stayed in August 2023

  • Reviewed: 25 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 4 nights

    The room was small and the pillows/bed hard. We didn't mind as we were only there to sleep, however we were fortunately upgraded to a room with a "window" meaning skylight. This helped immensely as we were able to let some fresh cool air in.

    Location was incredible - walking distance to many popular areas and great restaurants. Room wasn't as noisy as some as the other reviews mention, but it's dependant on who's staying around you. The streets in this location were fairly quiet.

    Stayed in July 2023

  • Reviewed: 20 September 2023

    5.0
    The place is good in location.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The window had no curtain and window cannot be closed properly, the noise is all over at the middle of the night. You cannot lock the door at night. There is no charging for the top bed, very difficult to move around. The pillow is cheap. Noise at the top floor.

    The location is good.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    7.0
    Good
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The bicycle locker was no longer there. I had to carry my bike to the third floor on a very narrow staircase.

    In the centre of Lisbon in a quiet street.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    We had no window in our room which was terrible. The air felt clammy and with one night sleep we woke up feeling horrible. Some of the other rooms had windows and seemed nice enough so if booking make sure you have a window. The bed was ok not great and the shower was good enough. Staff was nice but when I asked to move about the window there was no other alternative

    Amazing location in the most beautiful part of Lisbon located right next to an amazing restaurant that we highly recommend

    Stayed in September 2023

  • Reviewed: 8 September 2023

    5.0
    ok budget option for one night
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    It’s very noisy at night because it is in a busy area and we had to Jew the windows open in order to have some fresh air in the otherwise very small and hot room. The bed was very uncomfortable

    The staff was friendly and it’s located in an old traditional house in a pretty street

    Stayed in September 2023

  • Reviewed: 5 August 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I thought the bedding and bath towel were not very well sanitized. Also in my opinion, I found the point of the Hostel too tiring for routine walks. It is at a very high point, many climbs and descents.

    I found the people who work at the Hostel very nice and attentive.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    5.0
    Big room, but humidity problem
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    My private room was downstairs and it had a clear humidity/mould problem. After staying two days there i needed to wash everything because of the smell. So for people of astma or alergy would be pretty much impossible to stay there. No windows as well. The room had airconditioning, but it didnt really help for the smell.

    The private room was big, and it had a tiny kitchen as promised. No cooking equipments thou.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    7.0
    all fine except height of location
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Male Dormitory Room
    • Stayed 1 night

    fine

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Good feeling
    • Solo traveller
    • Single Bed in 4-Bed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in June 2023

Showing 1 – 25

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