A bit of a walk from the old town, surrounded by expensive restaurants due to being in the big hotel and banking district.

Very comfortable, with parking underneath.

Stayed in June 2024

The noise of the Air conditioner

Good

Stayed in June 2024

The beds are a bit uncomfortable and the drain in the tub was not draining. Staff came to fix but it kept filling up. No bueno.

Accessible to transportation. Close to everything in the city. Comfortable pillows. Friendly staff.

Stayed in May 2024

The bed was so hard genuinely gave me a bad back, the hotel was quite noisy inside can hear other guests which wasn’t a problem. A few of the receptionists weren’t entirely helpful. Wasn’t able to use the pool in sister hotel. My husband also emailed ahead and ordered a vip package as a surprise but was placed in the incorrect room. We did get it but wasn’t a surprise when I walked in.

The property was the perfect location for walking and being able to explore everywhere Lisbon had to offer. Two particular staff members made our stay unfortunately I didn’t get their names but one man was at breakfast full of enthusiasm and cheer the other helped with luggage and couldn’t do more for us on our stay.

Stayed in May 2024

The room was too small, the bed was uncomfortable and the staff wasn’t that nice.

Good location.

Stayed in May 2024

Great location on the Marques du Pombal, easy walking and various forms of transport options to the main attractions (we used mostly private hire as it was very affordable). The Triple-sharing room was spacious and clean and we had a good 4 nights of peaceful sleep.

Stayed in May 2024

Unexpected very high car park charges for our 3 day stay!!!!

Decor, cleanliness

Stayed in May 2024

Location was excellent, easy access from the Airport via the Metro. Room was clean and comfortable, and just what we expected. Breakfast was ok, continental style with a good range of choice…Mariana was great and always greeted us with a smile, also gave us advice regarding beaches to visit near Lisbon.

Stayed in May 2024

Room cleaning service very late. They don’t on the door before comings in.

Location

Stayed in May 2024

Encount the sink and shower sewer clogged.

Good.

Stayed in April 2024

The room was very small- no space to keep the bags. And one night there was a lot of disturbance due to some football match celebration in the room opposite ours

The breakfast was amazing and lot of options available. Very well located. Bolt, Taxi easily available

Stayed in May 2024

The shower water temperature changed from cool to normal to dangerously hot and back. Bed wasn't real comfortable but was acceptable. One little scheduling problem was that the lobby bathrooms were all closed at the same time in the morning for cleaning when several of us were ready to leave for tours.

Great location. Lovely hotel. Breakfast buffet (not included in our package) was fine. Dinner was just okay. Jose (Joseph) was wonderful. He took our bags and was very helpful many times during our three day stay. Front desk staff was helpful when the assigned room wasn't ready when we were taken there and they quickly apologized and gave us another cleaned room.

Stayed in May 2024

Details: The shower: the water doesn’t drain well. Would have liked more hangers.

Many aspects. Nice selection for buffet ( it was especially nice to see Nelson Gonzales, with his happy mood in the morning). The Metro in front of hotel. Room large enough.

Stayed in May 2024

Due to its proximity to the M. de Pombal square which seems to be one of the main arteries of the city when it comes to traffic and transportation, it was bound to be fairly loud (although the windows and noise cancellation of the rooms were comfortable enough). Would have been nice to know in advance if the local football club (Benfica) would have some kind of celebration on the square next door (hard to sleep at times).

Very well situated near the M. de Pombal square, perfect to start off in Lisbon. Overall it was a nice experience. The room was quaint, and had all the basic amenities. And suffice to say, I would recommend it for anyone looking to find a hotel in an easy to move around location while avoiding the extremely crowded areas of the main touristic areas. Especially the castle area.

Stayed in May 2024

The sink was clogged and the shower wasn’t working, we had to call someone to fix them on the first night

Very convenient location, very close to shopping area and tourist attractions

Stayed in May 2024

It was necessary to leave the room by 12 o'clock. At 10:30, the cleaners came and took the room, despite the fact that the room was paid for and should be available to us by 12 noon. A bit embarrassing to literally get kicked out of the hotel.

Good accommodation, great location, close to metro, restaurants.

Stayed in April 2024

Hot breakfast, data about the surroundings, local culture

Convenient location, great staff, parking was a plus; pretty surrounding, quite, lovely stay

Stayed in April 2024

Great location, within walking distance for all tourist activities

Stayed in April 2024

Bad wifi in the room, reception staff sometimes rude,

room was clean enough, great location, no noise in the room, luggage storage was great, general staff was super helpful

Stayed in April 2024

Breakfast was adequate, with reasonable choice, although somewhat uninspiring. Pastries were not terribly fresh.

Room was a nice size, bed was very comfortable and most days all of the towels and amenities were restocked. Nice to have instant coffee in the room.

Stayed in April 2024

I did not like the fact that, after asking in advance for a room with mobility facilities, I was not given (after requesting twice) an adequate room! I had no access whatsoever to the shower area during the entire stay at the hotel!!

Location and breakfast!

Stayed in April 2024

Very happy.

Stayed in April 2024

Breakfast was simply amazing and the team is great!

Stayed in April 2024

Room got a bit hot in the night even with use of fan. Could do with addition of charging points as is usual in most hotel rooms now.(we only took one travel plug so struggled to keep everything charged)

Nice, clean hotel in a good location for city exploring. Friendly helpful staff.

Stayed in April 2024