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  4. Reviews of Hotel Excelsior

Reviews of Hotel Excelsior 3 stars

Rua Rodrigues Sampaio 172, Santo Antonio, 1151-282 Lisbon, Portugal

#364 of 400 hotels in Lisbon

Guests' Choice

Review score

Based on 462 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.1

  • Location

    8.7

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    6.9

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 21 September 2024

    7.0
    The hotel was in Lisbon the night before flying out and not unreasonably priced.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night

    One of the 2 elevators were out of service, and the full hotel had long wait to use the elevator as we were on the 4th floor and I have knee injury. The one elevator could barely hold 2 ppl and their rolling suitcases (tight squeeze). Breakfast was very busy, confusing but ok. The room was definitely showing its classic age and had 4 twin beds for a married couple to choose from. the point of the stay was to be in the city to fly out the next day and was too far from the airport and in the worse traffic congestion. Very few restaurants to choose from that were walking distance.

    The staff wa wonderful and the best part of the stay.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights

    Parking not always available

    Fine location

    Stayed in September 2024

  • Reviewed: 6 August 2024

    7.0
    Good place better people.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Bed sheets didn’t stay in place. Every morning I woke up on directly on the mattress.

    Location

    Stayed in August 2024

  • Reviewed: 5 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 8 nights
    • Submitted via mobile

    Sewage-smell in the room was NOT good when we arrived. It turned better after some days, when we kept drain full of water. But still there was som smell now and then. Breakfast was poor and the room was to crowdy. There was no room for sitting down by a table- and it was TOO NOYSY.

    Location

    Stayed in August 2024

  • Reviewed: 4 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom need an upgrade and breakfast could have some more options.

    Good quality for the price. Friendly staff.

    Stayed in July 2024

  • Reviewed: 4 June 2024

    7.0
    Overall good.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Toilet door is poor, doesn’t close perfect so that the smell comes to your bed which is little weak point we found.

    Breakfast is good, cleanness also good.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights
    • Submitted via mobile

    Repetitive breakfast

    Location

    Stayed in June 2024

  • Reviewed: 30 May 2024

    7.0
    Reasonable for the price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The photo on the hotel ad has nothing to do with the hotel. Recommend to replace it with photos of the hotel facilities

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Really nice would book again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room wasn’t updated meaning the lower floors has key card and ours had a normal key

    The room was really clean and the big balcony was a nice surprise

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good place to go
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Apart from dated facilities everything was good

    Location very good, the breakfast was very good also, the hotel was very clean but i believe needs an a update

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Good value hotel
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    If you go expecting it to be basic it was great. Minor gripes, towels were quite small for adults but they provided more than one per person. Pillows weren't great but drink enough Portuguese wine and you won't notice!

    The hotel was basic but had everything we needed. We were travelling as friends so the rooms with multiple bed were great. They were comfy and the bathroom although basic was clean and functional. Towels were provided. Fridge in the room was welcomed to keep water cold. Breakfast was good, everything you need to start the day although it gets busy so prepare to wait for a table if you got at peak time around 9am. Staff there were always working hard to turn around the tables. Good location, 10-15 mins walk or so to one of the main shopping areas and the seafront. So quiet nearby but accessible. Taxis in Lisbon were very reasonable so download bolt before you go.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities are very dated and there was a small of sewage in the bedroom. Also the bathtub had several hairs so it seemed it wasn’t clean.

    The location is great very close to metro and bus and a nice waking distance to city center. I would say it’s a good option for a short stay.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    7.0
    Bad experience
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    One day the breafast restaurant were closed and we were not able to have breakfast.

    nothing really relevant maybe the situation

    Stayed in March 2024

  • Reviewed: 20 April 2024

    7.0
    Excelent location Hotel is old needs improvement
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The door to the bathrooms is not so hermetic, no privacy

    Location is wow!

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good Value for Money.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom. Too cramped with a slide door that didn’t fully close

    Staff was very kind and polite

    Stayed in April 2024

  • Reviewed: 23 March 2024

    7.0
    Everything was good just need to improve your breakfast
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Beds

    Can you pls improve your breakfast

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Stayed in February 2024

  • Reviewed: 1 January 2024

    7.0
    Very good location
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 5 nights

    Cleanliness room (detailed) and very limited offer for breakfast

    Very good beds and location

    Stayed in December 2023

  • Reviewed: 10 December 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms we stayed in were clean but long overdue for a refit. Also, as we were situated at the back of the hotel, there was no natural daylight as the wall to the next building obscured this. Reality check here, if you are looking for a clean budget hotel, not the end of the world staying here.

    The location of the hotel is fine and the staff were friendly. Breakfast was also fine.

    Stayed in September 2023

  • Reviewed: 6 December 2023

    7.0
    improve drains and sewage services.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    Sewage smelling coming out of the Bathroom. Lock door not working properly.

    location Very good and kind staff.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    6.0
    I would take off all the stars from this hotel and give it another status - Hostel. Very bad and sad location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Never go there! You will be ill after this hotel.

    Location

    Stayed in December 2023

  • Reviewed: 6 December 2023

    7.0
    Never will recommend this hotel!!!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Wet, dirty, old, cold numbers! Not like on the photos. No investments are made in this hotel for about 5 years. Very noisy - if you are planning to sleep - forget about it! Breakfast is disqusting, fuj. Never will recommend this hotel!!!!

    Location and personal are perfect!

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was value for money, but the bathroom we had was not good for the larger person as the sink and toilet were so close together you have no room to sit comfortably when doing your business. The shower try is raised and as stated not enough room to turn. We had a balcony view without any little table or chairs outside but others had. No mini bar but fridge, no facilities in the room for making a coffee. Breakfast wasn't that bad either but more choices could be added.

    The location was good, the buses and trains are all within a short walk. Restaurants are close, but if you venture further afield they get better.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    8.0
    Very comfy and well located hotel, super good breakfast.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    Even the room was a bit little, it completly satisfied our queries. The reception was always available for any question and services needed, as to ask for places, transport, microwave, etc...

    Stayed in November 2023

Showing 1 – 25

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