The A/C unit was noisy and very dirty inside. There's no available free parking near the hotel. Also, we had to deal with ants which kept coming inside our room despite having an insecticide spray can in the room.

Fair price, reasonable food variety. Some staff members were really nice.

Stayed in August 2024

Quality of the Speciality restaurants was below standard except the japanese

The location, beach front property, and the beach was a nice beach

Stayed in September 2024

All the steps

Near beach

Stayed in August 2024

There were things that needed to be repaired like the toilet roll holder and shower head holder, but was not done, the cleaners must have seen it but did not do anything about it. The restaurants did not have much vegan food. The food could not be prepared as everything came already made, if we asked for not to be added to the pizza, this could not be done as it was already come prepared. The entertainment team did not come to mingle with people to get them to come to the shows that they prepared. The room that was used for the show was very small, we asked the person doing the magic show to some out of the room and do it outside where everyone can see them, but they did not, and no one went in so they did not do the show that evening. The room did not get cleaned until the evening.

The staff were all polite. The apartment was big enough for 5 people. A lot of restaurants to choose from for dinner. Very near the strip. Can walk to the sister hotels and use their facilities. Can walk to the beach in a few mins. Can use the gym in the other hotel. Good ac

Stayed in August 2024

Seems to be too big for the facilities small pool area large population no room and food variation not the best all round

Clean friendly

Stayed in August 2024

The staff in the pool, entertainment and supervision of the chairs

Stayed in August 2024

It’s a huge complex, can accommodate thousands of guests, but the facilities are not suited for it, pool area is small and chairs are fully booked as of 8am and very little rotations during the day, i spent 6 days and didn’t get a pool seat once! It’s an all inclusive but limited options and understaffed so you wait lines and can only order 1 item per person, so the whole family has to do the line to order each one drink or food item… every spot has different schedules, can’t always catch a bite. The Beach is small and public, does not offer chairs or umbrellas so bring your own! Very tight on the beach The condos are spacious and offer large balcony with seating, thank god we spent time there with a spray bottle to catch a tan… Service is poor…

The location was good, in the heart of the action…beware early and light sleepers because you will up to the sounds of the clubs’ music until 3am…close to the action means loud and noisy!

Stayed in August 2024

Smell from drains in bathroom

Excellent location

Stayed in July 2024

Needed some maintenance, don’t look too closely in the corners! Also hard to get a sunbed and booking food should be done waaay in advance we struggled to eat at any restaurant.

Comfy beds, clean rooms

Stayed in August 2024

Queues due to lack of staff Lack of sun beds Poor quality sun beds broken parasols Tiny bar areas. Special restaurants were a total let down

Weather

Stayed in August 2024

the shower drain was blocked The main door didn't lock, it was broken, I called the reception, they said they would send someone, but they didn't fix the door parking was included in the purchase of the ticket, but I didn't have a parking space, I had to park a few streets away from the hotel

The location and arrangement of this property, the cathedral style of construction and the gardens were superb.

Stayed in July 2024

In general, the hotel has more disadvantages than advantages. From the beginning, I did not like the late check-in time and the slow staff during registration. A deposit of 100 euros is charged upon check-in. One bottle of water was issued in the room during check-in, and we never received another during our entire stay. You have to pay 12€ for pool towels and 5€ deposit, so only 5€ will be refunded when you check out. Insufficient cleaning of the rooms, during our whole week of stay, the floor in the room was not washed even once. Sometimes, water in the bathroom was not hot, especially in the evening, then all guests take a bath before dinner. There was a lot of sand in the pool, which no one cleaned, and in general, the bottom of the pool has a lot of damage and needs repair and better care. Near the pool, which is closer to the ocean, there were few sunbeds, and people reserved them until 9 o'clock in the morning. It was hot in the dining room, despite the fact that the air conditioners were working, all the doors were open, so flies could easily fly into the dining room. The food is the same but tasty. The evening program was almost non-existent, and the guests had nothing to do in the evening. During our stay in the hotel, there were a lot af children, but there was almost no children's entertainment. Most of the guests are young people who were just sitting at the bar. The bar closed very early, at 10 o'clock in the evening. The elevators are in terrible condition and need repair. But what scared us the most was that we saw a cockroach on the stairs between the first and second floors!

Good hotel with a great location. Close to the ocean and the city center. Very beautiful beach close to the hotel. Good food but not varied. Large rooms with a small kitchen and iron for clothes. Our room had a great view of the ocean from the terrace.

Stayed in July 2024

* loud noises from shouting and singing groups till 5am * unprofessional cleaning staff (haven’t changed the sheets or washed the floors) even though it was mentioned to do that and even tipped for that. * broken air con - te alternative wasn’t so efficient * no welcome pack (bottle of wine, slippers, hair comb, water in fridge, etc ) our friends with standard room had it, us with luxury one didn’t. * empty soap and shampoo dispenser ( told 3 times to reception, gave us a water diluted type of shampoo) had to buy everything myself * boring and small variations of food , everyday was almost same food just with a slight twist. Very poor in diversity of products. Few fruits, absolutely no seafood variety (except fish) And so on and so on …

* spacious * lovely bathroom * good apartment fitted with almost everything

Stayed in July 2024

The room the bath room needs a update tap falling of from wall floor tiles broken the door lock was not secure. On arrival in reception no one told us about the restaurant needs booking to eat in.

Beautiful garden and view

Stayed in July 2024

The room was damaged and it was very difficult to make a booking for the exclusive restaurants - we arrived and enquired about booking the restaurants on the same day and they were all fully booked! Slightly unfair system of booking these.

Great location, very clean and secure. Lots of amenities included and alternatives close by to enjoy.

Stayed in July 2024

There were large groups of British males who were inappropriate around the pool (swearing, urinating in glasses) and the staff did not seem to be moderating their behavior. We did not go into the town area which was close due to the groups of partiers. Our room did not get cleaned every day.

Large property with lots of different pools and eating options. Beach nearby is great. Staff accommodated us when we asked to move away from the rowdy groups. Gardens and facilities were well maintained. We had half board and the variety was enjoyed by adults and children.

Stayed in July 2024

Struggled to get a sun bed. Was confused as the entry was though the patio sliding door. Food was excellent. Would definitely go back.

Stayed in July 2024

More Asian touch

Excelent

Stayed in June 2024

Lack of sunbeds around the pool area

Room was great and the view

Stayed in July 2024

Unable to get poolside beds throughout our whole stay, they were all taken with towels from very early on despite the hotel claiming this was not allowed. We also weren't allowed to take food or drinks from hotel to our room, and the fact you had to unlock so many access gates to go around the hotel was also frustrating. Had a ground floor room which was nice however very noisy throughout the night.

Beds were very comfortable, water pressure fantastic. Hotel staff were friendly and welcoming.

Stayed in July 2024

Waiting at the bar on occasion was a little tedious but generally it was fine

Hi, the room was fabulous and very clean. The location was superb for the beach which we spent all our time at. There were two pools which was great. The food was fab and there was a choice of restaurants. Staff were brilliant, very helpful and friendly. I would definitely recommend it.

Stayed in July 2024

Paid for a luxury room with a sea view. I don't think I got either. Sea view was so far in the distance between buildings

Cleaners were lovely

Stayed in May 2024

Food choice was limited and basic. Bar closed at 10pm and reception bar wasn't included in all-inclusive. Had to walk up to another bar 5 mins away. No cocktails included either. Not the all-inclusive I have come to expect

Rooms were adequate and clean. Changed every day.

Stayed in June 2024

Lots of lads on tour

Clean

Stayed in June 2024