Beautiful peaceful Space and privacy despite other guests

Stayed in June 2024

At first we were out in the downstairs room and it had a bit of a moldy smell, we told the staff and they moved us to a room on the top floor which was perfect.

It was spectacular. The staff was more than helpful and kind, the facilities were beautiful. Everything was just amazing.

Stayed in June 2024

Very nice property. Good breakfast.

Stayed in April 2024

Beautiful grounds

Stayed in May 2024

The property, scenery atmosphere

Stayed in May 2024

All perfect

The serenity of the place and breakfast

Stayed in May 2024

Beautiful grounds and hotel. Staff was fantastic. We had dinner there and the food, wine and service all exceeded our expectations.

Stayed in April 2024

There is nothing I can think of that could be improved.

The place is beautiful, the staff is great, and the restaurant service and food are amazing. Breakfast was really nice, and our dog was treated really well.

Stayed in April 2024

Don’t have any problems with inclusion of children but just a noisy party with young children left without proper attention of parents - disrupting both in dining room and lounge. Somewhat spoilt full enjoyment of otherwise perfect evening.

Such a wonderful place, it’s comfortable, ambience is chilled and staff exceptionally attentive!

Stayed in March 2024

Beautiful hotel surrounded by vineyards and woods. The staff are all lovely and very attentive. Breakfast and dinner were both delicious.

Stayed in March 2024

Gorgeous!

Stayed in February 2024

There was a little bit of a smell in the room, we booked a room where we could bring our two small dogs, but probably the previous client had a dog which left some urine. A part that it was nice and clean.

Breakfast was really good with fresh quality food and a decent variety. Service was excellent. We had a great dinner at the restaurant, the for was delicious and the service outstanding. The hotel is very well located, in the countryside with a big forest nearby, but close enough to the city of Setubal to where you can drive in 8 minutes.

Stayed in February 2024

Nothing

Excellent small hotel which exceeded expectations. Staff were very friendly and efficient. Room had stunning view and was very comfortable. Really good meal in the restaurant and great breakfast.

Stayed in January 2024

We did not get the room we officially booked through booking. We are not sure how much of a difference it made, but we think the room we were supposed to have would have been from a higher price category than the one we got in the end because it contained a room upgrade.

The location is great. The view is amazing. The breakfast is great. The Spa Massages are nice! The interior of the hotel is very nice and the lounge areas invite for nice wine consumption.

Stayed in December 2023

The bed was uncomfortable and we had expected it to be better given the cost per night of staying here. The bathroom would benefit from a fan as it got quite steamy after taking showers.

The staff were very kind and approachable. We missed breakfast by 10 minutes the next day as we were not told during check-in what time it was at -yes, the pamphlet inside the room did state the times but we were extremely tired after travelling all day and neglected to read it. The restaurant was nice (we decided to stay there for dinner as we were super tired) it was an expensive meal but worth the price as the food was fabulous. The house red wine was one of the best we have ever tried.

Stayed in November 2023

I was not able to use their electric charging station, but as I have a hybrid, it wasn’t a big issue, they tried their best to get it to work. For some reason it wouldn’t work for either of us.

good location, some of the friendly staff, and most helpful in all departments, we had both lunch and dinner, it was my wife’s birthday and they made a big fuss of her

Stayed in November 2023

We loved everything about Casa Palmela. There were no negatives!

We really enjoyed our stay thanks to the fine accommodations and attentive staff! We especially appreciated the food, fine wines and room attendants that routinely made sure that our room was clean and stocked! Joao Sousa made sure that our dinners and wine were perfectly paired and presented! We cannot thank Joao enough for his graciousness! He commands the dining room like none other I’ve seen anywhere in the world! Between the property itself and staff, our visit to Casa Palmela was an experience that we shall always remember! We look forward to returning soon!

Stayed in October 2023

Everything! The hotel is amazing and the staff is exceptional!

Stayed in November 2023

Service is something they need to work on. Staff are friendly and attentive, but a lot are either untrained or unsupervised, we are not sure which. Reception staff have no knowledge about activities and don‘t help in coordination. They just give you an email address, which is unsuitable for a house with a 5 star rating. Coordinating their tour operators is something reception should do.

Lovely location & woods. We loved the restaurant, when Juao Sousa was on service. When he was there service was attentive and worked really well with local food & wine recommendations. Some of the other staff seemed untrained or unsupervised, which we felt on the days when Juao was not there.

Stayed in November 2023

- Their Concierge and reception service are not ideally set up, although very friendly. Reception staff seem insufficiently trained, but really should take on a larger role in organizing activities and manage coordination with the experience tour operators. Having to coordinate yourself and prepay everything is not a good fit for a 5 star hotel. - Service personal seem not fully trained. Especially noticeable were 2 instances, when the lead waiter was not present and 1) the breakfast waiter was rather studying pages, than approaching customers to ask what coffee they would like. 2) At dinner the 3 waiters present stood together in the corner, not watching out whether dinner guests needed something, but therefore chatting so loudly among themselves that it disturbed our dinner conversation for a while. Not a good fit for a 5 star hotel. - Overall we wondered, whether hotel management was around during our stay (or maybe off themselves, as it was the off season), as we never perceived them and staff seemed free to act as they wanted without oversight. The notable exception being Juao Sousa, who ran a tight ship with excellent service in the restaurant, when he was on-duty. Sadly we significantly felt the difference btw the first 3 days when he was there and the last 2 days, when he was not

- The hotel is beautifully renovated and situated. - The breakfast is lovely and very well prepared. - We loved the restaurant for dinner. Our favorite waiter was Juao Sousa, who we presume was the service leader. Whenever he was on, the staff were attentive, all dinner and wine recommendations just went seamlessly and he recommended Portuguese specialities we would not have tried otherwise. Needless to say we ate & drank more than usual - the best way to experience Portuguese culture 😉 - The wine list had non mainstream, but high quality Portuguese wines, that we greatly appreciated. - We booked two of the Junior Suites and staid in wonderful historic rooms, that were large and practically equipped. - Housekeeping is a gem. - The hotel sits on top of a large area of private woods with great 20 - 90 minutes hiking trails. - It has a real luxury farm feel with horses on the areal, vineyards all around, the woods full of oak trees & 3 well cared for farm dogs. Loved the relaxation in this beautifully curated nature. - Great outdoor spaces inviting you to chill outside in this beautiful countryside.

Stayed in November 2023

Top location in the middle of the vineyards , great staff and very very friendly and helpful , Juan the waiter is great and really an expert, wonderful surroundings and a great history of the lovely and beautiful house, great hiking trails, and horse trails.

Stayed in October 2023

Shortage of staff in Saturday night meant we decided not to eat . Good thing breakfast was excellent.

The location is superb and the rooms and facilities are excellent

Stayed in October 2023

Even in perfection, there is always something that can be improved and there is one thing that I believe would be worth to improve, which is the breakfast. I was looking to see more home made products such as an offer with a home baked cake or pancakes. It had everything but it was nothing extraordinary.

Casa Palmela is an exceptional hotel, located in an amazing property, with a 5* service. I would like to thank again Sr. Joao Sousa for his kindness and help to surprise my husband. It is these small things that really matter and made this weekend such a special one to all of us.

Stayed in October 2023

there was no wine waiting for us in the room despite being assured there would be. wifi in the hotel was very poor

Location was stunning. Staff were friendly

Stayed in October 2023