Rua da Alfândega 9, Se, 9000-059 Funchal, Portugal
#16 of 87 hotels in Funchal
Guests' ChoiceBased on 629 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.4
Value for money
8.6
Free WiFi
9.5
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End of dialog contentReviewed: 27 September 2024
Marina
NetherlandsLocation, facilities, friendly and helpful staff
Stayed in September 2024
Reviewed: 25 September 2024
Tyler
United StatesA little bit of noise echoed into the room but not enough to be an issue. Parking the rental car was somewhat of a challenge.
Location and breakfast make this hotel stand out, along with the fantastic courteous service. The shower and bed were both extremely comfortable.
Stayed in September 2024
Reviewed: 25 September 2024
Liz
United KingdomGreat central location. Rooftop pool a bonus after sightseeing
Stayed in September 2024
Reviewed: 23 September 2024
Heidi
ThailandBreakfast too busy
Location
Stayed in September 2024
Reviewed: 23 September 2024
Ferdinando
SwitzerlandLocation
Stayed in September 2024
Reviewed: 20 September 2024
Avital
IsraelWe stayed at the hotel for 8 days. Excellent location near the port at sea level. The room was big with a great shower and comfortable beds. I have never slept so well in a hotel before. The staff was very friendly and helpful. I highly recommend 👌 Thank you
Stayed in September 2024
Reviewed: 19 September 2024
Rachelle
NetherlandsOne day we had to move from the roof since there was an unannounced party. Even the bar closed for guests. This was a bit rude, especially regarding the price you pay for a night. And they do not have parking. If you do rent a car (advise to do so for discovering the island), you can park your car in Almirante Reis Car Park for 15 EUR a day, it's a 5 minute walk from the hotel.
The skybar and pool on the roof are FAB! So relaxing to come back and enjoy the cold water with a view over the city and of course a glass of wine. The beds are huge and comfortable. Staff are polite, breakfast has everything you need and all the food is super fresh.
Stayed in September 2024
Reviewed: 19 September 2024
Kami
United KingdomThere was a very loud lady on her phone one day at the pool, all day. Would be good if staff monitored that and asked people to be respectful if they are super loud.
Fantastic location! Very close to everything. Lovely rooms and pool area. Restaurant was beautiful and served delicious food. Staff were helpful and friendly.
Stayed in August 2024
Reviewed: 19 September 2024
Helen
AustraliaThe location was great, being in the centre of the old town it was close everything we wanted to see.
Stayed in August 2024
Reviewed: 18 September 2024
Michael
United StatesEverything was great
The location is great ! The staff very kind . The room is beautiful. The pool could be heated.
Stayed in September 2024
Reviewed: 17 September 2024
Ermelinda
AustraliaNo fridge
Location, service,facilities
Stayed in September 2024
Reviewed: 16 September 2024
Sandra
Isle of ManRoof pool area could get busy, but to be expected, in town.
Fabulous staff, great location, lovely food. Highly recommend.
Stayed in September 2024
Reviewed: 16 September 2024
Eugene
CanadaLocation, rooftop swimming pool, polite staff, walking distance to many tourist attractions.
Stayed in September 2024
Reviewed: 13 September 2024
Yulia
PortugalThere is no parking at this hotel.
The property is new and is perfectly located right by the water. The rooftop has beautiful views and the pool is really nice. The room was spacious, the bed was comfortable and the shower was terrific. Lots of light in the bathroom. Great space planning in the room. Breakfast was really good too!
Stayed in September 2024
Reviewed: 11 September 2024
Andrew
United KingdomStunning hotel in a stunning location. Couldn't fault anything!
Stayed in September 2024
Reviewed: 10 September 2024
Wells
United KingdomThere wasn’t enough drawer storage and cupboards in the rooms. In lieu of this, a few more hooks would have sufficed.
Well located with a nice clean modern and stylish decor. The beds, pillows and bed linen was wonderful and very comfortable.
Stayed in September 2024
Reviewed: 10 September 2024
Elizabeth
United KingdomWe had a couple of issues with noise, on the night we arrived there was a rooftop party with extremely loud music which made it difficult to sleep after a day of travelling, however this was over by 11pm. The second was on our last night where we had an early flight the next morning, as this was weekend a late night bar had opened on the side street which is directly below some of the rooms. We were leaving the hotel at 3.30 for an early flight and the bar was still open and very busy! Although amazing, probably needed those extra touches for a 5 start hotel, for example the pool bar only had 1 staff member during the day so it would often take a long time to get served and they didn't have time to clear/ collect empty glasses.
The central location of the hotel was excellent, only a few minutes from bars, restaurants, shops and transport links. The room was clean, comfortable and modern and the maid service was regular. The breakfast was varied and very nice. The pool area and bar had exceptional views and there were no issues with reserving sunbeds.
Stayed in September 2024
Reviewed: 8 September 2024
Liliana
AustraliaN/A
Perfect position, lovely hotel with beautiful rooms. Superb service. Excellent breakfast 👌 😋
Stayed in September 2024
Reviewed: 1 September 2024
Anna
AustraliaNothing
This hotel exceeded all our expectations. It was super clean. The bed was luxuriously comfortable and the location of the hotel could not have been more perfect. It is in the heart of Funchal, close to restaurants, walking distance to Christiano Ronaldo museum, cable car and much more. The heated infinity pool and rooftop bar was perfect since swimming in the Atlantic can be cold at times. Absolutely loved staying here and the staff were amazing
Stayed in August 2024
Reviewed: 30 August 2024
Alan
SwitzerlandNot a lot of space to hang up wet things.
Pool was nice! Modern room and great staff!
Stayed in August 2024
Reviewed: 25 August 2024
Andrew
United Kingdomnothing
My partner and I absolutely loved this hotel. It is in the perfect location - we had a room overlooking the main square which we expected to be noisy, but it wasn't at all. The bed and pillows were so comfortable and the shower was one of the best we've come across. The location is so central, with lots of restaurants and amenities nearby. The hotel restaurant, Noz, was lovely too - breakfast was great every morning, with lovely bread. The staff were always helpful - in fact, they offer a free breakfast/lunch box if you are heading out on a walking tour, or checking out in the early hours, as we did. We were most impressed by this hotel, and we will certainly be staying here again when we return.
Stayed in August 2024
Reviewed: 25 August 2024
Aracely
United StatesThis is a beautiful boutique hotel situated in the heart of it all. It’s well maintained.
Stayed in August 2024
Reviewed: 23 August 2024
Rakel
GermanyRooms a bit small. Clean but not spotless (some hairs) Room smelled like mold
Great pool, very convenient location, amazing breakfast
Stayed in August 2024
Reviewed: 21 August 2024
Natalia
PolandThe only small disadvantage is lack of parking, but you can find some place to park your car in streets in the neighborhood or in one of 24h parkings in the city. Nevertheless, it is worth staying there!
Everything was absolutely perfect. People were really helpful. Location in the center of the Funchal, close to the port and the old town. Delicious breakfast, with a huge variety of products, fresh fruits, good coffee and some local dishes like bola do caco, bolo de mel, pastel de nata,too :) Moreover, there is really good restaurant for dinner in the hotel. Great roof-terrace with outstanding view and small swimming pool. Everything to help you relax during your stay on Madeira in one place :) I would definitely recommend it to everybody who wants to visit Madeira. Love it!!! ❤️ 12/10!!
Stayed in August 2024
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