The staff was welcoming and very helpful and the room was clean with a beautiful view of the water. Couldn't have asked for a better experience.

Stayed in June 2024

Friendly and very helpful staff. Beautiful large clean suite.

Stayed in June 2024

Staff was very helpful and friendly. Bed was comfortable. There were plenty of electric outlets for charging equipment.

Stayed in June 2024

No option for early access to room except paying for an extra day.

Location, view, staff, cleanliness, breakfast.

Stayed in May 2024

The over-sized pillows were of no functional use and just ended up on the floor, and the garbage in the washroom was flimsy and just fell over when you tried to use it/open it with the foot pedal, became annoying to always stand it back up or have to dispose of garbage elsewhere in the room.

The hotel is well located by the waterfront in Ponta Delgada and easy walking distance to all city attractions. The staff were responsive before and during my stay. My room was adequate for my needs, but I would consider a larger room next visit. The breakfast was limited with both egg options being overcooked, but there are a la carte options that I only noticed the second day to make a fresh omelette, toastie or yogurt, fruit and granola. The coffee was great!!! Overall I enjoyed my stay.

Stayed in May 2024

Nothing

So friendly and high quality accommodation

Stayed in May 2024

There wasn't anything we didn't like.

Location by the marina is excellent. Reception staff very helpful in terms of giving advice, booking taxis, making restaurant reservations. Maid service everyday, and robes provided. Breakfast was fabulous, great choice and different options everyday. We stayed for one week and had different options everyday.

Stayed in May 2024

No view

Clean

Stayed in April 2024

We stayed for three nights and the price of the room was different for each night. No parking facilities (but you can found one in a garage nearby for an additional cost).

We loved the connencted familiy rooms, great breakfast. The staff was nice and checked several times if everything was OK.

Stayed in May 2024

breakfast was excellent - great choices of drink and food. fod choices changed daily.

Stayed in March 2024

What an amazing experience! Fabulous staff, wonderful location, room was so very spacious. Breakfast beyond belief! Best part of my Azores trip by far! Thank you Gaivota, I will always recommend you to my friends! OBRIGATA❤️🫶

Stayed in April 2024

Expected the double rooms to have more separation between beds.

Location. Staff super helpful and friendly. Special thanks to sorry didn't get her name,the women mainly in charge of breakfast. The rooms were kept very clean

Stayed in April 2024

Location, staff helpful and friendly, rooms clean, great amenities

Stayed in April 2024

Very helpful staff. Clean and spacious rooms. Very accommodating. Great location

Stayed in April 2024

The property is great from the location to the breakfast and especially the staff. We had dealing with breakfast staff, front desk, maintenance and cleaning staff and they were all great. We found all nice and clean as well.

Stayed in April 2024

Great breakfast, perfect location, very helpful reception staff. Booked our tours through them and we were met in the lobby by our tour guide.

Stayed in January 2024

Excellent location - beautiful view - kind staff

Stayed in March 2024

Our room could use more plugs, especially next to the night tables. More places to hang things would be good. Towels, robes, wet clothes. It can be a bit noisy. You can hear people in the next room, or even on the street outside.

Super friendly staff. Very clean. Room and buffet and common areas. Great breakfast. We had a "Junior Suite with Balcony and Sea View." The balcony looked out over the water. It had a huge bathroom with a giant tub. Short walk to the Portas da Cidade (city gates) of downtown. Water, Nespresso, and tea in the room, and they stock it every day. Pingo Doce convenience store next door. They have some parking passes for the underground garage. If you have a car, ask when you check in to see if one is available. It's €5/day, but it's much more convenient than dealing with street parking or paying for a different lot.

Stayed in March 2024

Absolutely nothing.

Modern spacious suite, immaculately clean, well equipped for extended stays. Staff are extra friendly and helpful. Full buffet plus a la carte breakfast. Very quiet rooms. Just a great place to stay, highly recommend.

Stayed in February 2024

Terrible smell especially in the elevator it smells like sewage

Great location and a nice room.

Stayed in February 2024

Could improve the breakfast choices a little more. The scrambled eggs were drowning in water and weren’t tasty nor warm. But that’s it!

Everything! Loved the room, loved the staff- Elsa and Carla were great ! Polite, helpful, accommodating . Breakfast was pretty good. Loved it.

Stayed in February 2024

Nothing

Perfect location, big rooms, super comfortable, nice breakfast - everything was great

Stayed in January 2024

size and view of rooms

Stayed in December 2023

I like everything!! From super helpful stuff to comfy bed and breakfast. One of the most comfortable stay ever

Stayed in January 2024