Decor in general areas maybe needed updating

Good location. Staff seemed friendly. Spacious apartment with a nice view. Quiet

Stayed in June 2024

Couldn`t fault anything.

Loved the location which was at the heart of the old town. The vintage 28 tram went right past outside the hotel - which I loved.

Stayed in May 2024

Excellent location, great staff, great value

Stayed in June 2024

The charge for a coffee pod. Lack of recommendations for dining and sightseeing when asked. We paid 8$ for a breakfast that was subpar at best. We went next door and saw fresh food and much larger portions for half the price . The least they could do is keep a pitcher of ice water in the reception area and not charge you for a coffee. They also charge . 50 cents for a to go cup. I feel at the price point they are charging it could have been included. Also I was quoted 30$ for a ride to airport from hotel. I used u er and only paid $15

I liked the proximity to the view point. I liked the spacious apartment. The bed was very comfortable

Stayed in June 2024

Great location!

Stayed in May 2024

a little bit more information on he tram 28/ tram 12 that runs right past property

proximity to main sights

Stayed in June 2024

It looked a but industrial, not much warmth in the decor

Amazing location, right along famous tramway route

Stayed in June 2024

Not easily accessible with a pram

Great location

Stayed in June 2024

I wish that breakfast was included with the rate. Many other comparable hotels offer free breakfast for the same, or even slightly cheaper rates. Having to make reservations for a continental breakfast and having to pay for it is unnecessary now a days. This is my only complain about an otherwise great hotel.

We enjoyed our stay! The place was clean and neat and the staff was great (thank you Isabela for being so helpful and friendly). Some other reviewers have complained about the tram noise, but it really wasn't that bad. It sounded no different than staying at a hotel near an airport with the occasional plane taking off. It was a bonus that we could catch Tram 28 right in front of the hotel. Be aware, however, there is no elevator. But, the stairs were not bad.

Stayed in June 2024

Not sure what the purpose of having a fridge is when the power turns off when you leave the room. Otherwise nothing I dislike!

It was in a great location with the trams, only a 20 or so min walk to the centre. Great cafe next door too. I think I got upgraded because my place was huge! It was clean, super quiet and comfortable.

Stayed in June 2024

The 2 room apartment we booked has 2 large bedrooms and a large living room with a kitchenette. Very comfortable size for 4 of us.

Size and cleanliness.

Stayed in June 2024

Only thing is the walk from the train station up the hill was significant on the first day. Going down the hill on our way out was much more pleasant.

The location was fantastic. In the middle of Alfama. The neighborhood was quiet at night but close to plenty of fantastic restaurants and cafes. Loved that the hotel was on the cable car path which was nice for getting around and fun to see everyday. The room was a great size and everything was clean and well appointed.

Stayed in May 2024

A pity that it took some finding. No. 38 Escolas does not actually exsist- there is 35, 37, and 39. Asking in the Taverna we were directed to an unmarked door where we found reception. They, then after registration, took us back to the apartment. Not a problem but be aware. The apartment is accessed by 5 flights of straight stairs and no handrail - a problem for my wife who walks with a stick. Access was possible but slow. Just be aware if you have a handicap.

The suite was amazing, a huge open main room, two bedrooms, one with en-suite with views to the garden. Separate loo and shower for the second bedroom. Fully equipped kitchen and beautifully clean. Room service every day. Garden with sun loungers and parasol completed the facilities. Staff at reception very efficient and a quick early check-in. Excellent resturaunt 2 minutes away and the No. 28 tram ( access for 3.10€ connecting to the main square after 7 stops), passed within 50cms of the front door (!!!) with a stop 2 minutes away. Certainly a very strange experience to squeeze up against the wall to let the tram trundle by your feet.

Stayed in June 2024

Shower was too small and no ledge to put shampoo/conditioner on

Staff were so friendly and willing to help.

Stayed in June 2024

Location I'd perfect.

Stayed in June 2024

It is difficult of a car to stop and bring your luggage to the place.

I liked the location in a historic place. From the outside we did not expect it to be that modern and spacious. Nice artwork, industrial style withy a courtyard that has a nice fountain.

Stayed in June 2024

Our room was dark, i like big window and balcony. There is no lift and our luggage heavy 🙈

Everything was very good, clean room, perfect location, smiley people. thank you

Stayed in June 2024

clean and modern large rooms and in the center of town!

Stayed in June 2024

Having to carry my luggage up stairs

Comfortable beds, clean, very helpful staff, good breakfast.

Stayed in June 2024

Staff wonderful!!

Stayed in June 2024

No lifts Only stairs

Lovely staffs

Stayed in May 2024

Reception area a bit dour….. but this a minor issue for overall facility.

Excellent location in Alfama. Reception area a bit dour but excellent spacious bed room. I loved the sound of the tram rattling by early morning…. Crisp linen. Decent bath towels( changed daily). Informative & helpful staff on a 24 hour reception. Safety box in room. Availability to have your luggage stored here post check out , pre Lisbon departure ,which is great. Felt a safe environment for solo, female traveller. 👍

Stayed in May 2024

I did pick the accommodation due to its proximity to the tramline, I just didn't count on the room vibrating from very early morning to late at night. I got a little more than I had bargained for.

Location was great. Great coffee place next door. Very attentive staff, super breakfast.

Stayed in March 2024

Bathrooms a little dated

Great location and a huge apartment for the two of us with two bathrooms and a kitchen. Lovely terrace area and easy check in.

Stayed in April 2024