Beautiful property but the staff is what made it so memorable.

Stayed in June 2024

The rooms could be updated and better. They definitely put all of their money into the outside area. We also didn’t like being pushed into attending the timeshare meeting upon arrival. That was a major negative. But we enjoyed everything else .

The grounds were beautiful

Stayed in June 2024

Nothing!

Highest quality service, beach access, views, restaurants, local knowledge, proximity to El Yunque.

Stayed in June 2024

We had an issue with our AC in our room, so the 1st night was really bad. They came the 2nd day to fix the AC, but by the time we got back it was too late to say anything, so we got a 2nd night of bad sleep. On the 3rd day they moved us to another room which was very nice and comfortable. Unfortunately, all of our clothes were wet from being in the room for 2 days with the AC not working.

The staff was exceptional and was always there to help in any way possible. Extremely easy check in process, the valet was always quick and accommodating. The breakfast staff was also great! We did not go the pool bars too often, but when we did the drinks were good and bartenders were friendly. I think the staff really was the shinning star of the resort.

Stayed in June 2024

The property is a bit expensive and nothing is inclusive so you have to come off a bunch of money. The deposit is pretty steep too.

The property was beautiful and full of exciting things to do. The food and drinks were awesome and the room was really comfortable.

Stayed in May 2024

We ordered room service and it was super salty, it would be nice if they had a coffee shop of some sort.

Access to beach, very welcoming staff, the complimentary champagne and waters

Stayed in May 2024

Better food options at breakfast and attention to healthy displays.

Breakfast was very disappointing. At $35 a day, there a lack of eggs options. Worse, ants were crawling all over the fresh fruit. One gluten- free item.

Stayed in May 2024

Prices

The cleanliness

Stayed in May 2024

Did not have a single bad experience during our stay. From checkin to checkout it was a great experience.

The breakfast itself was amazing and the staff just made it even better. Extremely friendly & professional staff.

Stayed in April 2024

cant believe you need to pay extra for tennis for all you are paying. one of the hot tubs stopped being hot during our stay. in general the restaurants were not that great and over priced and the service was mediocre while expecting us to tip on everything. I'd prefer an all inclusive experience or better price for value

nice resort, beach is pretty, clean

Stayed in April 2024

Bed and pillows need an upgrade as well as keeping room stocked with towels. Was a note to conserve energy hangs towels for multiple use so we hung them but every day they were taken and did not replace just kept replacing small hand towels and face cloths.

Very relaxing lots of different activities each day throughout the day if you wanted to do something on the resort.

Stayed in April 2024

As noted by other reviewers, room was dated/musty. Restaurants were generally just okay except for Iguanas which was outstanding. Taling to concierge was frustrating as they always wanted to get us to tour the timesharing facilities

Great breakfast buffet. Most staff was friendly. Iguanas restaurant. Facilities outside (pool etc.) are great.

Stayed in April 2024

Pricey.

Great service, easy location and rental car was available onsite. Very convenient. Super clean.

Stayed in April 2024

The pillows were hard and the room smelled musty. Also the food was very expensive.

The layout was beautiful

Stayed in April 2024

Maybe I missed it, but it would've been nice to know when we checked in the hotel was cashless except the gift shop and casino.

The breakfast selection was abundant. All of the staff, including the bellman, were super nice and friendly.

Stayed in April 2024

Location and amenities

Stayed in April 2024

Beds could have been firmer

Breakfast buffet was excellent. Great choice of food

Stayed in April 2024

Beach is boring, a lot of sand mosquitos after 4 pm (we have many bites on our bodies), because of bugs they take off all loungers after 4 pm :(

The hotel is excellent! Restaurants are fancy and very delicious, especially Palio but very expensive too.

Stayed in April 2024

Nice stay. I would definitely recommend.

Stayed in March 2024

Very big

Stayed in March 2024

Food was expensive. The room service cost over $100 and the room service food was okay.

Breakfast buffet was amazing, food was delicious with a wide variety of choices!

Stayed in March 2024

Everyone was so nice and Helpful

Stayed in March 2024

The service was slow, especially in the lounge.

Good was good but a little limited in variety but good all around

Stayed in March 2024

I thought it was overpriced for this level of property.

The facilities were lovely with views of the beach and rain forest.

Stayed in January 2024