6000 Rio Mar Blvd, 00745 Rio Grande, Puerto Rico
#9 of 29 hotels in Rio Grande
Guests' ChoiceBased on 588 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 21 June 2024
Sue
United StatesBeautiful property but the staff is what made it so memorable.
Stayed in June 2024
Reviewed: 21 June 2024
Melinda
United StatesThe rooms could be updated and better. They definitely put all of their money into the outside area. We also didn’t like being pushed into attending the timeshare meeting upon arrival. That was a major negative. But we enjoyed everything else .
The grounds were beautiful
Stayed in June 2024
Reviewed: 19 June 2024
Stephanie
United StatesNothing!
Highest quality service, beach access, views, restaurants, local knowledge, proximity to El Yunque.
Stayed in June 2024
Reviewed: 18 June 2024
John
United StatesWe had an issue with our AC in our room, so the 1st night was really bad. They came the 2nd day to fix the AC, but by the time we got back it was too late to say anything, so we got a 2nd night of bad sleep. On the 3rd day they moved us to another room which was very nice and comfortable. Unfortunately, all of our clothes were wet from being in the room for 2 days with the AC not working.
The staff was exceptional and was always there to help in any way possible. Extremely easy check in process, the valet was always quick and accommodating. The breakfast staff was also great! We did not go the pool bars too often, but when we did the drinks were good and bartenders were friendly. I think the staff really was the shinning star of the resort.
Stayed in June 2024
Reviewed: 18 June 2024
Tamika
United StatesThe property is a bit expensive and nothing is inclusive so you have to come off a bunch of money. The deposit is pretty steep too.
The property was beautiful and full of exciting things to do. The food and drinks were awesome and the room was really comfortable.
Stayed in May 2024
Reviewed: 7 June 2024
Tiffany
United StatesWe ordered room service and it was super salty, it would be nice if they had a coffee shop of some sort.
Access to beach, very welcoming staff, the complimentary champagne and waters
Stayed in May 2024
Reviewed: 23 May 2024
Ruth
United StatesBetter food options at breakfast and attention to healthy displays.
Breakfast was very disappointing. At $35 a day, there a lack of eggs options. Worse, ants were crawling all over the fresh fruit. One gluten- free item.
Stayed in May 2024
Reviewed: 14 May 2024
Jeanette
United StatesPrices
The cleanliness
Stayed in May 2024
Reviewed: 4 May 2024
Elizabeth
United StatesDid not have a single bad experience during our stay. From checkin to checkout it was a great experience.
The breakfast itself was amazing and the staff just made it even better. Extremely friendly & professional staff.
Stayed in April 2024
Reviewed: 3 May 2024
Lia
United Statescant believe you need to pay extra for tennis for all you are paying. one of the hot tubs stopped being hot during our stay. in general the restaurants were not that great and over priced and the service was mediocre while expecting us to tip on everything. I'd prefer an all inclusive experience or better price for value
nice resort, beach is pretty, clean
Stayed in April 2024
Reviewed: 28 April 2024
Katie
United StatesBed and pillows need an upgrade as well as keeping room stocked with towels. Was a note to conserve energy hangs towels for multiple use so we hung them but every day they were taken and did not replace just kept replacing small hand towels and face cloths.
Very relaxing lots of different activities each day throughout the day if you wanted to do something on the resort.
Stayed in April 2024
Reviewed: 24 April 2024
Manuel
United StatesAs noted by other reviewers, room was dated/musty. Restaurants were generally just okay except for Iguanas which was outstanding. Taling to concierge was frustrating as they always wanted to get us to tour the timesharing facilities
Great breakfast buffet. Most staff was friendly. Iguanas restaurant. Facilities outside (pool etc.) are great.
Stayed in April 2024
Reviewed: 20 April 2024
Judith
United StatesPricey.
Great service, easy location and rental car was available onsite. Very convenient. Super clean.
Stayed in April 2024
Reviewed: 15 April 2024
Norma
United StatesThe pillows were hard and the room smelled musty. Also the food was very expensive.
The layout was beautiful
Stayed in April 2024
Reviewed: 13 April 2024
Kim
United StatesMaybe I missed it, but it would've been nice to know when we checked in the hotel was cashless except the gift shop and casino.
The breakfast selection was abundant. All of the staff, including the bellman, were super nice and friendly.
Stayed in April 2024
Reviewed: 10 April 2024
Hugh
United StatesLocation and amenities
Stayed in April 2024
Reviewed: 10 April 2024
Jim
United StatesBeds could have been firmer
Breakfast buffet was excellent. Great choice of food
Stayed in April 2024
Reviewed: 9 April 2024
Alona
United StatesBeach is boring, a lot of sand mosquitos after 4 pm (we have many bites on our bodies), because of bugs they take off all loungers after 4 pm :(
The hotel is excellent! Restaurants are fancy and very delicious, especially Palio but very expensive too.
Stayed in April 2024
Reviewed: 3 April 2024
David
United StatesNice stay. I would definitely recommend.
Stayed in March 2024
Reviewed: 29 March 2024
Nidhi
United StatesVery big
Stayed in March 2024
Reviewed: 18 March 2024
Nichole
United StatesFood was expensive. The room service cost over $100 and the room service food was okay.
Breakfast buffet was amazing, food was delicious with a wide variety of choices!
Stayed in March 2024
Reviewed: 17 March 2024
Alicia
United StatesEveryone was so nice and Helpful
Stayed in March 2024
Reviewed: 3 March 2024
Christopher
United StatesThe service was slow, especially in the lounge.
Good was good but a little limited in variety but good all around
Stayed in March 2024
Reviewed: 21 February 2024
Ann
United StatesI thought it was overpriced for this level of property.
The facilities were lovely with views of the beach and rain forest.
Stayed in January 2024
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