1661 Avenue Juan Ponce de León, Santurce, 00909 San Juan, Puerto Rico
#15 of 84 hotels in San Juan
Guests' ChoiceBased on 44 hotel reviews
8.9Cleanliness
9.5
Comfort
9.3
Location
8.6
Facilities
8.9
Staff
9.6
Value for money
8.9
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 9 June 2024
Taylor
United StatesNo complaints
This hotel was a great choice ! Did not disappoint. Especially if it’s just you or you and your spouse ! It gives cozy . Loved it ! Staff is great and efficient all and all 10/10
Stayed in May 2024
Reviewed: 30 May 2024
Natalie
United StatesUpon entering, you could smell how clean it was. I got into one room and wanted to change into another room. Staff was accommodating and took my concerns into consideration, and I would definitely stay again.
Stayed in May 2024
Reviewed: 27 May 2024
Jose
United StatesThe hotel meets each of the services, excellent location, treatment, cleanliness, etc.
Stayed in May 2024
Reviewed: 20 May 2024
Noel
Puerto RicoThe room should have things like a hair dryer, and an Iron, also a shower curtain.
The place was very clean and the staff was very helpful.
Stayed in May 2024
Reviewed: 1 May 2024
Tala
United StatesParking was hard to find and the gate never opened. Shower were flooded after shower.
Location, clean
Stayed in February 2024
Reviewed: 21 April 2024
James
United States$25 parking charge per day
Really clean and comfortable. Responsive and super helpful staff.
Stayed in April 2024
Reviewed: 19 April 2024
Bello
United StatesI wish the hotel had a fridge. Also, when taking a shower the water splashes on the floor.
The hotel was nothing short of amazing. The rooms were very clean, comfortable and quiet. I must say I have sleeping problems but I slept like a baby lol. Also, I have to give outstanding credit to the staff… it was my girlfriend birthday and they helped me plan and surprise her which made her day 😊. Nonetheless, thank you guys from the bottom of my heart ( Jarod and Monica) ❤️
Stayed in April 2024
Reviewed: 13 April 2024
Howell
JapanNothing much.
Even if I had a problem with my credit card in the beginning, the staff let me stay until I got things sorted out. They were very helpful and nice.
Stayed in March 2024
Reviewed: 8 April 2024
Jp
CanadaExtremely basic - would have liked a few more amenities.
Absolutely clean. Nice staff.
Stayed in April 2024
Reviewed: 28 March 2024
Virginia
United StatesThere wasn't a hairdryer in our room that I know of.
Brand new. Friendly staff! We could walk to the beach and to dinner.
Stayed in March 2024
Reviewed: 28 March 2024
Angela
United StatesSlightly small and shower had no door so causes some splashing onto rug. Not a great location but if you're just using Uber, easy enough to get around.
Bed was comfortable. King suite was great size. Easy access via codes. Clean.
Stayed in March 2024
Reviewed: 5 March 2024
Tristan
UK Virgin IslandsGreat location, staff were very nice and willing to help.
Stayed in March 2024
Reviewed: 3 March 2024
Tianying
United StatesWe take the earliest plane ever and arrive at Puerto Rico at 3 am! Luckily we communicate well with the stuff and they allow us to check in much earlier. The facilities are nice and neat. The transportation is convenient nearby. We’ll definitely rebook here next time!
Stayed in March 2024
Reviewed: 25 February 2024
Katiria
Puerto RicoIt is very easy to access the front door and your room, since the staff gives you a pin code and pin room number to enter if they are not at the front desk. The room we stayed in had a very cozy and comfortable queen bed. The room has all the space you need to hang your outfits and a drawer storage to put clothes and other personal items. There is A/C in the room. There is also a smart TV where you can stream on all your favourite apps. Staff is always available if you need assistance; they are very considerate. They provide you with more pillows, sheets or towels if you need them. They also have hair dryers and steam irons. The bathroom was impecable! Very clean and it gives you that minimalist like style. There is hot water to take showers. Rooms are close to eachother, but the rooms are pretty much sound proof, as we don’t have any complain for loud noises. There are nearby brunch places to eat. This hotel provided us with an amazing experience. I’ll definitely come back for another stay!
Stayed in February 2024
Reviewed: 24 February 2024
Maria
United StatesWe were 3 and had lots of luggage, so the room was a little bit small for us. Other than that it was perfect
Brand new place with lovely staff. Location is great, near a supermarket and some great brunch places.
Stayed in January 2024
Reviewed: 22 February 2024
Shehzad
United StatesCodes for entering hotel and room were incorrect and it took 20-39 mins to get to the room by calling various numbers provided in the email to get help.
Neat and clean. Newly renovated
Stayed in February 2024
Reviewed: 28 January 2024
Deene
United StatesThe area did feel a tad sketchy at night, and I feel like if we drove, it would've been hard to find parking. I didn't like not having a window. There was plastic covering something in our room, but I don't know what it was.
I loved that it was easy to access without staff presents. It was quaint and just right for what was needed. When staff was present, they were kind and very informative of where to go for food and other things. Overall, we loved it and wish we had more time there.
Stayed in January 2024
Reviewed: 25 January 2024
Deborah
United StatesOnly issue was the bottom of door did not have anything to keep.noise out.... space under door. So you heard any noise coming from hallway.
Property was safe, super clean ,staff was friendly and made themselves available at all times even when they were not on the property to help with an issue. Passcode to get into building.
Stayed in January 2024
Reviewed: 10 January 2024
Wilfredo
United StatesNo elevados
The room
Stayed in January 2024
Reviewed: 2 January 2024
Lee
United StatesIt is a brand new hotel, with the teething problems of any new construction. That said, it really gave the staff the opportunity to shine. When there was a plumbing problem in my initial room, the housekeeper, Paulina, assisted us in moving our things in an almost transparent way. (She left it tidier then we did) The building is old, and the rooms are smaller than you might expect. I would get the larger room, as the small one with a Queen bed leaves little room for other things. If you travel in vintage hotels, this is normal, but if you are used to La Quinta, it may be a bit of a surprise. But the slightly larger room left plenty of room for the time we were there.
This hotel is brand new, so furnishings are up to date and not at all worn. The staff is just amazing! When problems cropped up (As the do in a hotel opened only one week prior) the staff all went above and beyond to fix any problem in any way they could. Also, the location is fantastic. One of the best breakfast places I have ever been to is right downstairs. Another well know coffee shop a block away. You can walk to La Placita. (But will want to Uber back...) And any other location was an inexpensive Uber ride, generally. It is also in a very classic building with all the classic looks you might expect. In the update, they kept many of the classic things, only updating where needed, like bathroom finishings, which are top notch. There is also a rooftop deck they are still working on that will be a nice place to relax.
Stayed in January 2024
Reviewed: 1 January 2024
Alex
United KingdomReally clean and spacious rooms
Stayed in January 2024
Reviewed: 18 December 2023
Jader
BrazilShower glass was short, you get water all over the bathroom when showering.
Stayed in December 2023
Reviewed: 18 June 2024
Luis
United StatesNo hot water And hard to get to personnel
Room was clean bathroom very slippery after shower and no hot water ..hard to find parking and you can get a control to park under at a different location for an extra 25 per day ..and few blocks away besides that .. MGMT please put some anti slip strips in the floor cause that's a hazard waiting to happen.. Over all at least my room was very clean bed was great and pillows very comfortable.
Stayed in June 2024
Reviewed: 26 March 2024
Pedro
United StatesNo coffee in room or at hotel. No restaurant
Good location. Very attentive staff
Stayed in March 2024
Showing 1 – 25
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