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Reviews of Hosteria del Mar 3 stars

1 Tapia Street Ocean Park, Santurce, 00911 San Juan, Puerto Rico

#78 of 91 hotels in San Juan

Guests' Choice

Review score

Based on 64 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    8.5

  • Facilities

    7.0

  • Staff

    8.2

  • Value for money

    7.3

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 27 March 2024

    6.0
    Given the rude customer service and loudness in the morning we probably wouldn’t stay there again. It was clean and on t
    • Leisure trip
    • People with friends
    • Interior Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    Walls were very thin. We were up at dawn every morning because we could hear hotel staff through the walls On the first floor. The front desk staff was very rude to us. We were told for $50 we could have a late check out of 5:30. We paid that and the next day were told it was 1:00. No refund was issued. Also we had trouble getting towels. And our toilet broke durning our stay and ran water out in our room.

    Right on the Beach! Beautiful view. The staff at the bar was amazing! So nice and helpful!

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Interior Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like that they didn't have mini refrigerators and that the service at the hotel was so slow. I wish they provided umbrellas for the chairs.

    It was right on the beach and conveniently located to additional restaurants other than the restaurant in the Hotel. They provided lounge chairs and beach towels. I did enjoy lounging in the restaurant to enjoy the beach and breeze without getting to toasty.

    Stayed in March 2024

  • Reviewed: 10 March 2023

    7.0
    great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Its old building, and old rooms

    Its next to the beach

    Stayed in March 2023

  • Reviewed: 9 November 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Interior Standard Room
    • Stayed 4 nights

    No access to beach or pool/;

    Price is OK, nice atmpsphere

    Stayed in November 2022

  • Reviewed: 18 July 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    We had little tiny ants in the bathroom, no ice machine, fridge or microwave

    Liked the antique vibe and food from the restaurant was delicious

    Stayed in July 2022

  • Reviewed: 14 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Interior Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel needs to be updated Wi-Fi didn’t work

    The location is in ocean park right next to beach. Near some good eateries

    Stayed in June 2022

  • Reviewed: 11 July 2022

    7.0
    Wonderful
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Todo bien

    Stayed in July 2022

  • Reviewed: 21 June 2022

    7.0
    Very convenient because of near beach
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 8 nights
    • Submitted via mobile

    Location

    Stayed in June 2022

  • Reviewed: 14 June 2022

    7.0
    Enjoy Your Vacation
    • Leisure trip
    • Couple
    • Access Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    Mmmm.. The room I stayed in needs a frigde.. No real place to dry clothes or towels.. No suite case stands.. No beach chairs... No beach towels NONE OF THESE THINGS ARE DEAL BREAKERS FOR ME... I WILL STAY HERE AGAIN

    I love it here. This place has a bed and breakfast feel. We were on the lower floor with ocean view. You can hear the ocean crashing all night which I thought was relaxing. The staff was amazing and helpful. Shout out to Leo who makes great café in the morning and if you don't know what to order his food choices are on point. Also shout out to Whitney at the font desk. She answered all our questions pointed us in all the right direction. By the way the owner lives here and she is a pleasure. Block from the beach 10 minutes from the airport 15 minutes from Plaza Las Américas...Mall 10 minutes to Old San Juan 10 minutes to La Placite Santucre 10 minutes to Distrido TMobile 20 minutes to Piñones beaches... 10 minute walk to local stores, restaurants and bars Very centrally located... and we ubered everywhere for 8 dollars or less except Piñones 17 but that beach traffic is serious..

    Stayed in June 2022

  • Reviewed: 28 March 2022

    7.0
    Its was everything I needed from a vacation
    • Leisure trip
    • Couple
    • Access Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The gated community made it difficult for Uber to find the hotel

    The location was great for travel. It was convenient place to stay between Carolina and Old San Juan

    Stayed in March 2022

  • Reviewed: 24 March 2022

    8.0
    Ok for the price. Location is ok since it’s gated but it’s located right next to the worst place in PR.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom has no lighting, outlets are very out dated. Building is old, a lot of fire hazards

    Beautiful view of the ocean

    Stayed in March 2022

  • Reviewed: 9 March 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Fitted sheet on one bed was too small and "popped off" the corners every night. Bathroom was very outdated and quite small. The beds were very soft.

    Location! Every thing was easily walkable; from the beach to delicious eats at so many different restaurants. Staff was friendly and welcoming. View from 2nd floor balcony was incredible. The A/C kept the room cool enough for comfortable sleep.

    Stayed in March 2022

  • Reviewed: 25 January 2022

    6.0
    Paying for location
    • Leisure trip
    • Solo traveller
    • Interior Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Lots of rules at check in.. lose your key is $100usd! I left mine at reception as is customary most places & they were confused lol.. No coolers in the room.. I expect this is a problem because they don't provide a fridge in the room. No lock box either - it was broken. Lose a beach towel costs.. $$ etc. They will hold $100usd just in case you break any of the rules. As other people have mentioned here, the staff aren't very friendly. They seem to be juggling more than one job however that is not an excuse for being rude & abrupt. Claim to be an eco resort but I think thats just a way to not change your towels daily & save on power bills. I have no problem with that but I asked if they had a water filter so I could fill my bottle daily. They only offered Fiji water or straight from tap. Not hard to install a tap filter & offer guests chilled water for beach instead of $5 plastic bottles

    Felt like staying at home with the fam. I was in cheapest (not cheap) room right next to kitchen restaurant & reception. I don't mind the sound of people talking if I'm in my room - the room was spacious clean & had a comfy bed. Everything was quiet when kitchen closed. The location is clearly what you are paying for here - amazing sitting out by the water & yes you can drink your own drinks there so that was a bonus. Short walk to main beach & food places.

    Stayed in January 2022

  • Reviewed: 17 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower head needs to be replaced. The bed was too small.

    Great views of the ocean. Staff was nice.

    Stayed in January 2022

  • Reviewed: 2 December 2021

    8.0
    relaxing
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    For the time of year we visited, we couldn’t use the beach in front of the hotel. The waves were up against the wall to the hotel. we had to walk 1 block to get on the beach. Not bad.

    The hotel is right on the beach. we liked that there is a restaurant in the hotel and we could walk to local restaurants. The place is rustic and feels like part of the neighborhood. we liked that setting.

    Stayed in November 2021

  • Reviewed: 17 October 2024

    5.0
    Beautiful location but the rooms need updating.
    • Leisure trip
    • Group
    • Double Room with Ocean View
    • Stayed 4 nights

    There were a lot of places that were stained, rusty and that needed updating.

    I love the location of the hotel.

    Stayed in October 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are a little bare but for the price it’s a great value

    Beach front is beautiful and the property is in a nice residential neighborhood

    Stayed in April 2024

  • Reviewed: 8 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Interior Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s amazing

    Stayed in April 2024

  • Reviewed: 12 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The only thing I didn't like was the GPS route to get there. The streets are narrow and the parking is tight.

    The location is incredible, literally on the beach. The staff was incredibly helpful and friendly.

    Stayed in October 2023

  • Reviewed: 2 July 2023

    10
    This was my second visit I will be back. Thank you for making my stay very comfortable in Plaza.
    • Leisure trip
    • Group
    • Double Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Friendly and comfortable environment scenery was exceptional accommodating and helpful. Food was very nicely prepared at the hotel surrounding areas, safe and accessible to other parts of the town.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Quadruple Room with Sea View
    • Stayed 3 nights

    Lack of customer service, poor maintenance of the property, poor service at the restaurant.

    It is an ocean front property

    Stayed in May 2023

  • Reviewed: 6 May 2023

    10
    Paradise on Earth.
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean room. Friendly staff always willing to help. Food was excellent. 10 feet from the ocean. Nice stay. Will definitly come back.

    Stayed in May 2023

  • Reviewed: 25 April 2023

    10
    I would stay here again!
    • Leisure trip
    • Couple
    • Interior Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    not enough beach chairs; however, everything was amazing!

    it was on the beach and it had a restaurant.

    Stayed in April 2023

  • Reviewed: 25 March 2023

    1.0
    I will never ever again stay there
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    only one staff was nice, Johanna. bad service; bad food, internet didn’t work. i left earlier

    not worth

    Stayed in March 2023

Showing 1 – 25

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