My mom and I shared a room, and asked for 2 separate beds. The 2 beds are too small for a hotel that claims it’s 5 star. Beds should at least be a double. The carpet in the room was not that clean also, especially when you check under the bed.

Breakfast is good.

Stayed in June 2024

Lobby could get a bit crowded due to events

They played live music in the lobby each night. Like string quartet or an actual pianist. Hotel has great restaurants and you’re living in a piece of history.

Stayed in May 2024

Our room was facing the road so it was noisy since trucks cross especially at night. When wearing shorts a slippers as an in house guest I always felt judged when going down to the lobby with the feeling that I dont belong, since in the lobby there are lots of people who are there to attend events. Would always be asked by the staff what room I am from.

I like how there was a complimentary mini bar since the first day I had booked directly with the hotel but when booking through booking.com it was not included. The pool was open until 10pm. There is a variety of food choices for room service.

Stayed in June 2024

Compared with pre covid arrangements, the quality of food and presentation in the Café Ilang-Ilang was disappointing. Guests are no longer able to self serve and this leads to unacceptable queues waiting for staff to help them select food. This is especially true at peak times when the hotel is full. In this respect, quality, display and effectiveness are in need of revision.

The leisure Centre is excellent and the sauna and steam rooms are clean and work well. The pool is big enough to do swimming lengths and the new ladder is a welcome feature, making a safer access to the deep end. The hotel décor and the magnificent flower arrangements are noteworthy. The security staff are friendly and very alert.

Stayed in June 2024

Getting a parking space was difficult

The historical value considering that it was independence day

Stayed in June 2024

-old/dated rooms but im not talking about the interior design because theyre part of the charm. talking about like electrical sockets (the charging was weirdly slow, might have technical problems?), fridge seems old and not getting cold, probably install usb / usb-c access, night stand lights that are dimmable and not the huge and bright headboard lamps.

-historic, cultural -near to old town Manila

Stayed in June 2024

None

I love their upgraded suite for free❤️

Stayed in June 2024

Outdated facilities and rooms, very pricey - 550 for a small bowl of fries at pool area....I mean SMALLLLLL bowl. The pool is tiny and can do with an upgrade.

The proximity of the place to everything,

Stayed in March 2024

The entrance was too chaotic when we came as there was an event. We didn't know where to go and the front door was too crowded. It would've been nicer if it was more organised.

The staff were helpful

Stayed in May 2024

Nothing, everything was good.

The staff was professional and friendly and the room was very large. We didn't feel cramped.

Stayed in May 2024

Pool closed for renovation just before our stay. Would like to known sooner. Cocktails needed a little more ‘ingredients’.

History. Close to Intramuros. Buzz. Tap Bar.

Stayed in May 2024

The pool area was well (over) staffed and pleasant but clunky with ordering and payment. The lady in the spa was not a great communicator but the massage my wife received was good. The wait for concierge was long but the service was very good as they assisted with the hotel museum visit, transport to Robinsons and the airport. The business centre printed three sheets of paper for $5 where the prior resort on Panglao printed the same for free. It’s a small thing but noted.

The rooms, whilst classic (understood) were outdated and the fixtures and fittings old, particularly the bathrooms. Furniture was dated without being antique and the view of the function marquee was disappointing. Aircon was loud and the necessity of housekeeping to disturb at inconvenient times to deliver chocolates was not necessary. Tap bar was a great experience but the live music level was too high for an intimate space. The food was fair at best and I will single out the the Niçoise salad I received was the lowlight of my Philippines holiday. The presence of a pharmacist conference was disappointing as they took up every chair and table in the lobby’s, restaurant and bar and gave the feel of a motel or function centre where my understanding was the hotel sought the feel and ambience of classicism. This being said, the near constant cycle of weddings, school formals and events made the experience exhausting with activity without the feel of relaxation and that private guests were in the same ‘churn’ . I completely understand the necessity of the financial return required to run a hotel of this size however, that’s not the image that is being presented of a luxury hotel in a major Asian capital. Just my opinion.

Stayed in April 2024

It is palatial, it has the lobby of a Hollywood and aura of a heaven

Breakfast:: Beggers feeling in Breakfast, pathetic queuing to be served and being noticed what you eat Room:: was cozy room service took ages Never had dinner

Stayed in April 2024

Classical elegance, especially in the lobby. Comfortable room. Extraordinary breakfast with cooking stations for Korean, Chinese, Filipino, Halal, Italian and British food with close to 20 chefs working. Great if you want to start the day with a Korean spicy blood cow sausage, but less good if you want a cheese sandwich. Nice gym and pool.

Stayed in April 2024

The suite where we stayed in. Drainage in the Shower room is clogged/defective. Shower hose is not working properly. Room is too dark and can't open the heavy curtains easily.

Ambiance esp lobby. Also the location.

Stayed in April 2024

A landmark in Manila. A building with a history to tell. I opted for a room in the 'old' building - and i was right : the room was spacious, with a view to Rizal Park and the entrance driveway. Buffet Breakfast is spectacular ! Starting by 6 am. With a large variety of pinoy, chinese, korean, american and european food. The pool is good. With 3 segregated areas for kids, non-swimmers and swimmers. With a bar integrated. The gym is well equipped, and has a locker room with shower. Can also be used for pool users. Security is excellent. Luggage wil be x-rayed upon checkin. Guards and dogs at the entrance and exit.

Stayed in April 2024

There were molds in the bathroom sink.

The staff were very friendly, all smiles and helpful. The nice view of Manila and Intramuros from my room. There was a fruit plate and chocolates in the room.

Stayed in March 2024

Carpet needs to be replaced .. worn out already .

Location and friendly staff

Stayed in March 2024

Breakfast is not at par with other hotels around the Metro. It's such a hassle to line up for food and be served by a few staff behind plastic barriers. Almost all of the hotels kept up with the times and removed the barriers already, this facilitated the easy access and increased the overall ambiance and breakfast experience.

Room is well kept and clean. We love the overall ambiance of the hotel.

Stayed in March 2024

The Wifi was not good, signal fluctuated specially at night. Food at the tent city where we had the event wasn't really good.

The rooms were spacious and the staff were courteous. Check in and check out were fast. Buffet breakfast was ok. Though how it was served (behind a glass and server gives you the food) was a bit restrictive.

Stayed in March 2024

none

family bonding after moms wake

Stayed in December 2023

The buffet changed. It was not as many as before.

Everything was fine! Still the manila hotel!

Stayed in December 2023

The king size bed in the suite was incredibly uncomfortable. I would have expected a softer mattress at this level of hotel.

The staff was able to set up roses in my room as I had requested.

Stayed in March 2024

Not a fan of the glass surrounds to the food serving stations in the Cafe Ilang-Ilang. The pre-covid open style made food access easier and food displays more appealing.

The leisure centre has been refurbished and the new sauna and steam rooms are working well although the jacuzzi has gone.

Stayed in February 2024