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  5. Reviews of Mövenpick Hotel Mactan Island Cebu

Reviews of Mövenpick Hotel Mactan Island Cebu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines

#17 of 67 hotels in Mactan

Guests' Choice

Review score

Based on 71 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.9

  • Location

    8.0

  • Facilities

    8.1

  • Staff

    9.6

  • Value for money

    7.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 26 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 2 nights
    • Submitted via mobile

    Some of the activities for kids in kids club weren’t held, such as swimming lessons and some games. Ibiza club is still under renovation.

    Very good breakfast, big pool, clean beach, super welcoming and professional staff. Delicious chocolate hour every day. Affordable price for 5* hotel even though it’s a bit old.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    9.0
    Will definitely stay again!
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Amazing staff. Great food.

    Stayed in August 2024

  • Reviewed: 24 July 2024

    7.0
    Not very recommended if you want some fun.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 3 nights
    • Submitted via mobile

    Getting old. Dirty beach.

    Very friendly staffs. Food was great

    Stayed in July 2024

  • Reviewed: 13 July 2024

    7.0
    Really enjoyable in a quiet part of Cebu with great staff, buffet and gym.
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 4 nights
    • Submitted via mobile

    No ventilation in the bathrooms

    The staff were extremely friendly and helpful. The buffet breakfast was great and the gym was really well decked out with new equipment. Location was nice and quiet with a private beach. Wasn’t far from the airport either. Standard double rooms were quite small. The Ibeza restaurant was damaged in a storm and no longer exists.

    Stayed in July 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    Small swimming pool, kinda expensive

    Great facility, kind employees

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Overall excellent facility. Very friendly staff.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast options can be improved

    Well kept and maintained. Clean common areas. We were surprised to get an upgrade to a family suite. We were well taken cared off

    Stayed in June 2024

  • Reviewed: 11 May 2024

    8.0
    A nice resort to suit all types of travellers. High service standards and great rooms on offer. A great place to relax.
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    I thought the buffet breakfast was average. Too many Korean and other international offerings with very little Filipino breakfast favourites. I don’t think there’s a need to cater to the common demographic visiting the property, instead showcase Filipino cuisine.

    Two bedroom family suite is very nice, spacious with modern fittings. Comfortable beds and huge fluffy pillows. Pool and lounge area is pleasant, plenty of space to wind down and relax. Had a one hour massage with my husband at the spa which was quite good. There is free chocolate down at the lobby in the afternoon which my daughter loved. Staff are incredible, they are so kind and hospitable. They made the experience really good from check in to check out.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Beautiful hotel, and people very friendly and loved the chocolate hour!
    • Leisure trip
    • Couple
    • Deluxe King Room with Atrium View
    • Stayed 3 nights
    • Submitted via mobile

    The fact that no one told us that the Ibiza beach club was non existent when booking online. This should have brought the cost down as there was a lot of construction happening around and would have been nice to be informed of this prior to arrival.

    I would probably add smoothie bowls as a healthy other option for breakfast. I would advise people that there is construction going on when booking too. Breakfast should have been offered complimentary due to this. Overall was happy and loved the islands and town!

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 4 nights
    • Submitted via mobile

    The food at the hotel restaurant was overpriced. First room we booked had a smell of mold, which we had to change.

    Staff very friendly and welcoming, very helpful with room change and transportation and offered services

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Beautiful hotel / friendly staff / over priced food
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Atrium View
    • Stayed 4 nights

    The price of the food is just ridiculous and since there is nothing around the hotel apart from slums you just pay 15 usd for a pizza..

    The staff is very friendly - the place is charming.

    Stayed in April 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    The beach. I dont know why but the water was not very clear. But if you walk in either direction for a few meters outside their beach front, the water is very clear. Also some parts of the sand were a bit mushy.

    Upgarde to Suite Early Check In Late check Out Super Friendly Competent Staff It's like they really want you to come back

    Stayed in February 2024

  • Reviewed: 29 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    N/A

    Location of the hotel was perfect and was very clean Food was very good. Level of service was amazing Room upgrade was a nice touch

    Stayed in January 2024

  • Reviewed: 10 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night

    Beach area under development on our visit. Not huge but clear and well maintained.

    Great room - separate sitting room and bedroom, AIRcon so room was lovely and cool on arrival. Good shower.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast spread was a bit boring, catering more to locals then international guests.

    The spacious common area, clean, bright lobby with lots of places to relax in.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    9.0
    Great overall love our two bedroom suite
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights

    There was no spa pool and the steam room was old and moldy. Pls improve on this

    Breakfast buffet was great

    Stayed in December 2023

  • Reviewed: 13 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room with Atrium View
    • Stayed 2 nights
    • Submitted via mobile

    IBIZA WAS CLOSED! And if possible, try to get a bit of music at d pool area.. create a bit of happy and inviting mood down there.. at d very lease, it'll cover up the construction noise next door.. lastly, having a bidet would be awesome!

    The staff are awesome! Made us feel really wanted and welcomed.. special mention to THORREN at the front office, all the way to DAVE and JAN at d F&B section.. you guys made d difference! This is what clients are hoping for, one of d reasons they'll consider coming back! Kudos movenpick for having such dedicated and talented work force!

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 1 night
    • Submitted via mobile

    Food wasn't that amazing for its price.

    I liked that one of our rooms was upgraded to the suite without charge. Shows that staff really care about making their guests happy.

    Stayed in December 2023

  • Reviewed: 15 September 2024

    5.0
    Won’t be back to stay, will be back for coffee
    • Business trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 3 nights
    • Submitted via mobile

    Poor workmanship and aging of the hotel.

    Excellent Lobby experience and location, tip for good coffee go to the main lobby area. It’s an actual coffee machine.

    Stayed in August 2024

  • Reviewed: 9 September 2024

    10
    Mövenpick staff are stellar!
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 8 nights
    • Submitted via mobile

    The bathroom needs additional surface areas for placing toiletries.

    Very clean, comfortable, and well-appointed room. Delicious and varied breakfast buffet and great happy hour specials. Received a fantastic massage at the spa and enjoyed relaxing at the pool and beach. The absolute best thing about the Mövenpick is the staff. Front desk, room service, and housekeeping employees are courteous, friendly, and efficient. And the servers and hosts at the Sails restaurant are the best! Always received a warm greeting, a radiant smile, and the best service! The staff at Sails, specifically Lester, Marialyn, Rochelle, and Ella, are my new best friends! Thank you everyone!

    Stayed in September 2024

  • Reviewed: 27 August 2024

    6.0
    No perfect, but good enough
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 1 night
    • Submitted via mobile

    AC too cold, not much food variety, small beach, no bidet in CR, almost had electric shock from one of the switches though they fixed it immediately.

    Friendly staff, good food, big room

    Stayed in August 2024

  • Reviewed: 16 July 2024

    1.0
    I do not recommend this hotel at this price.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 1 night
    • Submitted via mobile

    The entire building and room were filled with a musty smell. The room was very dirty, and the bedding was damp.

    The staff were friendly and the breakfast was good.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    10
    Exceptional
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The beach ,pool,staff,cleanliness- superb!

    Stayed in July 2024

  • Reviewed: 3 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    Nothing, we could complain about. Maybe the breakfast is too Asian oriented.

    Movenpick has a private white sand beach. quiet, relaxing with a beach team always smiling and ready to help

    Stayed in July 2024

  • Reviewed: 3 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 3 nights
    • Submitted via mobile

    Staff is very nice

    Stayed in July 2024

Showing 1 – 25

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