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  5. Reviews of Dusit Thani Mactan Cebu Resort

Reviews of Dusit Thani Mactan Cebu Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines

#17 of 68 hotels in Mactan

Guests' Choice

Review Score

Based on 1050 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    7.3

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    7.5

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 18, 2024

    8.0
    Newer property with nice pool but nickel and dime for everything
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Some of the finishings of the building are not done well - for example the ceilings have a space between the wall and ceiling so dirt and mold just build up - it doesn’t look good. Otherwise, the property charges for every little thing, the provide very few amenities for free.

    The pool area is nice and the restaurants are also nice - beds were nice and comfy and the bathtub was nice and big.

    Stayed in June 2024

  • Reviewed: June 17, 2024

    9.0
    We’re very happy with our stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    None

    Excellent food varieties and they all taste wonderful

    Stayed in June 2024

  • Reviewed: June 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff is very friendly good food location is a little bet far but everything is fine nice Beach ás we see

    Stayed in June 2024

  • Reviewed: June 14, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No help offered from the concierge in carrying back to the cab, not a service you’d expect in a resort like this

    Pool Lay out of the hotel Location Amenities

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    Overall, still enjoyed my stay.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Walking around the property is not giving much of 5 star feel, gym is a bit of a mess, the garden lots of scattered stuffs which would have been if they’ve kept it clean.

    Property has everything, staffs are really friendly and hospitable. Amenities are passable.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    9.0
    Great standard resort with decent private beach and dining events.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 4 nights

    There was a corporate event for almost the entirety of our stay that blocked off several areas that would have been nice to enjoy. There were some noisy events in the evening but nothing super disruptive. Wish the beach was slightly nicer (or at least shuttles to nicer beaches) and there were more organized resort activities. We were told we had two double beds but they ended up being two twin beds. Wish TV allowed Netflix. TV was also broken - the screen would periodically go black so nothing watchable.

    Great resort with the standard resort amenities. Decent private beach right behind resort. Loved the beach dinner event with buffet. Staff were always very super helpful and nice (though sometimes confused as different staff could give different answers).

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    My family had a pleasant stay.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The resort didn't give enough water bottles to each room. And considering that we were there during summer, it was very dehydrating.

    Breakfast spread is good, with many choices.

    Stayed in April 2024

  • Reviewed: May 23, 2024

    8.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Food too pricey for what you get. Location is too far and you have to go thru a rough road. But its not the hotels fault. Weve booked this hotel because we havent got plans of going to town. We just need to relax for few days after a long journey from London to Cebu.

    We stayed in a nice room with seaview. Loved the infinity pool. Breakfast is ok, my english partner tried the taho and finished all of it. Special mention to ENAN who is always helpful and cheerful every morning.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    7.0
    I like the resort but it needs some improvements. Having lunch in the bar area on a hot day can be a
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    The rooms are ok, but not great for a 5 star hotel. No sleepers were available. Rain shower mechanism didn't work, and we had to use the hand held shower.

    Breakfast was awesome, and there was plenty to choose from.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    Nice but too expensive
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Price

    Swimming pool Food

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Great service and facilities . Nice place for a short getaway

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The road going to dusit is a huge turn-off.

    Everything in the hotel

    Stayed in April 2024

  • Reviewed: May 12, 2024

    7.0
    A nice hotel where there is nothing to do.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    I did find it quite expensive, like 14 AUD for a bottle of mineral water kind of expensive. I also found front desk staff unapologetic for long waits for our room to be ready.

    The hotel is lovely, very picturesque.

    Stayed in April 2024

  • Reviewed: May 8, 2024

    8.0
    Stay for the pool but not for the beach
    • Leisure trip
    • Family with young children
    • Club Deluxe King
    • Stayed 3 nights
    • Submitted from a mobile device

    The rare should be lower because the beach is inland . Rate was just same as sheraton and sheraton has a better beach facing the sea. The breakfast buffet was extensive alot of choices but nothing stands out in taste. Quality should be improved over quantity.

    Sunset from the Infinity pool

    Stayed in April 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Club Superior King
    • Stayed 4 nights
    • Submitted from a mobile device

    Speed of service was an issue. Once had to fetch my own drinks 20 minutes later after ordering from the pool. Room service takes 40 minutes to an hour for things like side dishes or hotdogs which take minutes to make, and items often forgotten. We waited more than an hour for 2 margarita pizzas at the sports bar (we were one of only 3 tables there). In fairness we complained about all this after 2 days and we were given very special treatment for the rest of our stay.

    The facilities are outstanding, our little one loved the kids play area. Staff and management very open to negative feedback and act quickly to resolve problems.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s a little bit far from CEBU City

    The swimming pool and the breakfast

    Stayed in April 2024

  • Reviewed: May 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s nice and clean

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 7 nights

    food was over price for what you get. It would be nice to cheap fresh fruit options and more free drinking water because when you are trying to work a lot in the gym during your stay you need the stay hydrated. Other then that this very nice hotel

    The room was nice, the pool and gym where very good. I went to this hotel mainly for the gym.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Very good resort, our second stay at this resort and we will be back
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night

    We stayed here before, end of 2022. The feeling between then and now is that there are less amenities in the room. No laundry bag, only two towels, limited cans with shower gel and shampoo and the conditioning was even missing. Looks like the hotel is doing their best to be good for the environment while they also think about saving money to keep the room price affordable during this period with high inflation. Not all decisions are bad but two towels and no conditioning while all the Filipina’s with long hair use it…….thats a wrong way of saving money. We called the reception and additional shower gel and shampoo was delivered, should not be the case. The price for the breakfast and diner buffet are rather high, but we can’t complain about the quality of the food.

    It's a great place with spacious and clean room with a fantastic view (if you paid for Seaview). Beds, shower etc are comfortable. An extremely large infinity pool, not too crowded even though it’s a big resort. It feels relaxing and the drinks near the pool are affrordable. The restaurants are excellent, the breakfast buffet is very very good (my wife liked the Taho man, you can’t find him anywhere except at Dusit), the staff is fantastic.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    I'll be back.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    Maybe better transport to the main city centre, like with a shuttle service.

    Excellent service and great food! The staff was attentive to my every need. Facilities were clean and well taken care of, and restaurants served a good variety during the buffets.

    Stayed in March 2024

  • Reviewed: April 18, 2024

    9.0
    Very good secluded high-end resort
    • Leisure trip
    • Group
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    In general, the only noticeable minus is the pricing. Sure, this is a high-end resort, but even for that category it's pricey and at times feels like it's simply too much. Accommodation price seems justified, but for example prices for drinks or seafood buffet are definitely very high, and seem hard to justify on this level.

    It really is a fantastic place. A very large resort area with multiple restaurants and bars, all of them good to very good. A decent private beach (as some reviewers mentioned the water is too shallow - maybe just check the tide times and have a swim when it's high tide, it's totally fine then). An extremely large infinity pool so it looks like it rarely ever gets crowded and feels nicely relaxed. The restaurants are excellent, the breakfast buffet is very very good, the staff is nothing short of fantastic. Bear in mind, as some reviewers mentioned, this is a resort in a rather secluded area. You'd need a taxi to get anywhere else, unless you're fine buying stuff from nearby Sari-Sari stores or grab a beer with some local guys in a scruffy bar (which I'd actually recommend for a change of scenery). The resort character is exactly what you're here for though and you can see the location beforehand, so I don't see what's to complain about it.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    I can’t think of anything that made it stand out or above others.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    I really disliked the market stalls in the foyer. To be greeted by this creates a sense of chaos when arriving at the hotel, not a good impression. Music around the pool is really loud and not relaxing at all. Pricey for what you actually get.

    Breakfast options were great. Huge selection. Great service from trainee Mac. Very attentive.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was a bit dated.

    Buffet, exceptionally clean beach, very attentive personnel.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    Highly recommened
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    The pool was excellent. The food was great. The staff are so friendly, helpful and courteous. Specially Enan the manager.

    Stayed in April 2024

Showing 1 - 25

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