This was the final stretch of our journey, and we were quite worn out from all the activities. The hotel seemed somewhat outdated and dimly lit, with an entrance on the ground floor that resembled a parking area. Oddly enough, the check-in process took place on the 8th floor. We arrived at around 11:30 am, hoping for an early check-in. The clerk who attended to us suggested we return in an hour, seeming more concerned with finalizing charges than verifying room availability. Upon returning after an hour, the female clerk looked at me quizzically, as if questioning why I was inquiring. Nonetheless, we managed to access our room by around 1 pm. I felt it was important to share this as it significantly affected our perception of our stay, making us question our decision to book with Crimson.

The hotel's prime location adjacent to Festival Mall offers a plethora of dining and food choices. The essentials in our room were replenished regularly, and cleanliness was maintained throughout our stay. Receiving messages of thanks from Jane or Janet (cleaner ambassador) was a delightful touch. Initially, we were exhausted, but the staff at the lobby lounge were incredibly supportive. One host in particular, Tine - left a lasting impression with her/his outstanding service and professionalism. She/He served us with patience, shared jokes, and treated us like old friends, making us feel right at home. Irish (from Binan) were also very accommodating on our last day, engaging in friendly conversation and ensuring our comfort before checkout. The services at the coffee shop downstairs is also excellent. The guards, ranging from the morning to the night shift, especially the reserved one by the parking lot, were not only welcoming but also interactive, an aspect that deserves recognition. I trust the hotel will maintain its standard by employing such high-caliber staff.

Stayed in September 2024

Great location! Hotel staff were very accommodating and check in was swift and efficient! Check out was even more amazing bec they have check out kiosks.

Stayed in September 2024

The staff are appproachable

Stayed in September 2024

When we tried to get into our room, the key card didn't work. We had to ask the cleaning service person for help to open our door. Soon after we got updated keycards. Our room didn't have a mini fridge which is bit odd considering the price for the room.

Breakfast had a lot to choose from and lots of different options. Everything was tasty and I appreciate that you could choose how your egg was cooked. We went to eat breakfast 10min before it was over but still could finish eating in peace.

Stayed in August 2024

Bathroom is very old, accordion type door, short plastic curtain shower short for the shower space, flooding occurs in the bathroom due to this setup. There is an unpleasant smell of cigarette in the room even though it is a non-smoking room or hotel. The assigned room is not value for the money. Had a better room in the same hotel for the same price in the past.

Exceptional staff, very helpful and accommodating. Breakfast is ok. Wife enjoyed requests given by the hotel staff for her birthday. Rooms are readily available.

Stayed in September 2024

small bed

n/a

Stayed in September 2024

We found the room too small for our family, which led to our kids fighting for space. The two single beds provided were uncomfortable and not suitable for a family stay. We would have appreciated more spacious accommodations and more appropriate bedding options.

The staff are consistently accommodating and always go out of their way to be helpful. Their positive attitude and willingness to assist make a significant difference in our experience. 😍

Stayed in September 2024

Nothing

Beds are comfortable.

Stayed in August 2024

No water bottles in room when I arrived

Excellent customer service Staff were very nice and helpful

Stayed in August 2024

NA

Staff was amazing! Food was great too!

Stayed in August 2024

2 Single beds given for a couple.

Location.

Stayed in August 2024

Expensive restaurant

Accommodating staff

Stayed in July 2024

Slow service, small room

Location

Stayed in August 2024

All the the staff are great except for one lady at the reception. Whenever we ask question, most of her response is I don't know. Both me and my husband concluded that she just don't want to help at all. I don't beleive she should be on that position at all. This is the 2nd time we stayed in Crimson. This time, we can actually tell that the property is now dated and need some upgrade on the facilities (like the towels shows it reached it's use by date, though clean).

The staff at the conceirge was great, much better than the reception lady.

Stayed in July 2024

The convenience . Walking distance to the Mall.

Stayed in June 2024

Some of the sun loungers were broken needed to be replaced. Bathrooms needed a little updating.

The secret bar (which is a must) and the French cafe on the ground floor were wonderful. The pool was also very good, and the beds were very comfortable. The staff were exceptional, professional, and could not have been more helpful.

Stayed in July 2024

The late 3pm check-in... what happened to the 1pm check-in? The 11am checkout. Checkout should always been at 12.

The food and the room. All the staff are friendly.

Stayed in July 2024

room and pool

Stayed in June 2024

No hairdryer in the room or iron

Staff very friendly and courteous Beds very comfortable Pool area good

Stayed in July 2024

I booked the hotel for my family in the Philippines, check in and out was hassle free , the only thing I was lil disappointed was the bed I requested , but it’s says already that depends on the availability but it wasn’t available , aside from the bed all are good my family was very happy with their stay at crimson ! I’ve recommended crimson to my relatives was well outside the country and they really like it !

It’s very close to the mall , I’ve stayed in crimson twice so I wanted some of my family to experience they’re stay after they’re flight . I can’t say anything about the property , foods was very nice .

Stayed in July 2024

Water was very strong but it does not have heater.

Our room 0908 duvet was not comfortable at all The duvet was very itchy We book 2 bed so 4 of us ended up sleeping in 1 bed.

Stayed in July 2024

Coffee and tea in the room, and having to get drinking water from the hall

Service, and proximity to malls, and medical hospital Easy access to cars using Grab

Stayed in June 2024

None

I like that its hassle free check in and check out, the pool and ambience is nice , the rooms is spacious

Stayed in July 2024

two single beds for two adults and a 9 and 12 year old child?

Great breakfast

Stayed in July 2024