Well maintained and very clean

It looks beautiful and good access to the sea

Stayed in November 2024

sungit ng crew

wala available na towel

Stayed in November 2024

The room wasn't clean it had alot of sand and alot of ants No wifi in the north wing And bad reception over all

The staff were nice the pools were nice and they had access to the beach which was very nice

Stayed in October 2024

Aircon water leaking’ tv no signal

Best view

Stayed in October 2024

The rooms are dirty, full of dust, no floor mats, and rusty or damaged door locks. Buffet breakfast can still be improved.

The big pool and the beach.

Stayed in September 2024

The place is a little run down and in need of cash injection

Room, staff

Stayed in September 2024

We have been in this hotel for 6 consecutive years, bathroom remains filthy.

The room was big enough for the family. The decent size of the pool, not so crowded. Clean shorelines.

Stayed in August 2024

It’s obvious that maintaining the property isn’t their priority. The facility is old, the rooms are outdated. They also charge too much for the food. What they offer is worth 650 and food isn’t even good. The other options are expensive too! The process of checking-in/out took a lot of time. Check-in time was 3PM but we got our room at 4PM. I hope they anticipate the foot traffic especially during holidays for faster transaction.

The only thing I like about the property is how convenient it is to go to the beach. Our room was beach front. And to be fair, the beach is kept clean.

Stayed in August 2024

Pricey food

The beach and accomodation

Stayed in August 2024

Checking in and out. Queues are so long. Waited 1 hour and 15 minutes for check in and close to 50 minutes for check out. Pool is clean but you can see the age. Needs upgrading. The beach gets filled with plastic garbage at times which makes it disgusting. The room didn't have some basic amenities such as a hair dryer. Locks of the balcony windows were broken and didn't work.

Pool and beach access was good. Room was big and bed was comfy. Bathroom was clean.

Stayed in August 2024

The rooms we initialy received were real bad. One smelled like mold... the other had broken furniture and door wont lock, A/C leaking water. We asked for the manager and requested someting better. They finally gave us their suite in the 3rd floor, which was quite ok. In general, the building is in bad condition and not well maintained. Breakfast is nothing for Europeans, unless you eat rice, sausage, etc for breakfast. You can have coffee, Water or juice... this juice is basically "sugar-water".

Staff was very friendly. The view was great. Sunrise and sunset was unbelievable. There was daily fire-show. Daily BBQ (dinner) and alternatively a dinner buffet. Beds are cozy. The pool is great. The beach is ok - However, it doesn't look at all like on their pictures...still, you can enjoy your day. You have no chance to go (grocery-Shopping). But you can hire a "tri-cycle" (max 2 persons - groceries will still fit in the side-car...costs you approx 6€ to 8€... this ride is fun!!! So we bought stuff at the supermarket and we arranged our own european style breakfast.

Stayed in June 2024

We travelled with 2 other families, one family with twin boys. Buffet breakfast - we have to queue and wait outside of the eating area as seating tables are limited, the breakfast buffet area is very hot - NO AIRCON. we were eating in sweltering heat. We're all sweating whilst having breakfast. Limited selection of food. There are no fruit juices available aside from pineapple in the pool kiosk. Limited selection of food for dinner. We waited more than 1.5 hours when our BBQ dinner arrived. There is no other option available except the buffet for dinner. No good restaurant in the town proper. Too many people, beach and cabanas are occupied by day tripper. One has to be very quick to be able to get an empty one. The floor of the room gets wet when we lower the aircon. The aircon has to be set in the coldest setting all the time. We do not want the room very cold. We get sick. One of the kids (4 YO) of the family we travelled with slipped on the wet floor and hit his head. Good thing it wasn't that very bad. Poor room service. Five times we called and asked to get batteries for the television remote control. This resort has no spa. I'm not sure why they call the place 'Resort Hotel and Spa'. Our room was supposed to have ocean view, but the view of our rooms (3rd floor) is blocked by a big mangrove tree. Where is the ocean view. This place is catered/suitable for locals, not for foreigners.

Room size, cleanliness of the room, toiletries. Korean food is ok.

Stayed in July 2024

its dated and in need of refurbishment. The bidet has got a snell so i refrain using it. I mean foul smell. Tho we had internet connection we didnt have a phone. The beach needs cleaning and tidying. furnitures everywhere are dated. chairs in the restaurant need new ones.

location wise it’s brilliantly.

Stayed in July 2024

Lot's of flies in the dining area, there was also a 10 minute power interruption at 10 in the evening, not so good breakfast, no telephone inside the room.

The beach and the pool

Stayed in July 2024

The hotel is tired and worn out, the staff appear untrained and under maned. On checking in to the room a giant turd was found floating in the toilet. Despite asking for the bathroom sink to be unblocked the first evening of our stay, the first morning and 2nd evening we left after two days without this being resolved the shower in room 302 did not function unless held open. The TV in room 303 did not work despite reporting this the first evening it took 24 hours to be resolved. Breakfast was a disorganised free for all with insufficient staff and facilities to cater for the number of guest. We witnessed the kitchecn supervisor pick up used cutlery and place it back in to the clean for use containers. Get your barnan in the pool bar some help, he did a great job at trying to serve clients buy simply swamped with orders Four star prices for one star service

Location and beach

Stayed in May 2024

The property was tired and jaded It needs a refresh or refurbishment There was not enough food or service at breakfast

The location bad beach was good

Stayed in May 2024

Room

Breakfast

Stayed in April 2024

Plastic cutlery in the restaurant is tacky. No knives put out, had to ask

Great place for family fun. Lots of water based activities available. Huge pool area with poolside bar.

Stayed in April 2024

Breakfast very poor selection catering for local cuisine only, using plastic cutlery, milk for cereal in carton not standing in ice, rooms are looking tied and smell a bit damp on entering, this could be a really nice hotel with a bit more attention to detail,

Bed very comfortable, rooms big, location good, staff helpful, pool bar cocktails were good knowledgeable bar man, beach and pool area good,

Stayed in April 2024

The pool area is only avaible until 8pm which is too short .. Allow us to stay for at least until 11pm that will be better

The accessible pool area and beach area

Stayed in March 2024

The size of the room is very good but you can notice how old the building is. Add more food selection

The sunset in Canyon Cove is perfect.

Stayed in April 2024

No WiFi, really bad food, rice and fish for breakfast is not acceptable. In the evening the food was limited and barely warm. If you don’t eat rice or fatty meat you will starve. No option to get drinks other than water in restaurant. Nowhere to get snacks. Pool barman was miserable.

Location was great pool good, beach lovely

Stayed in April 2024

Sorry wrong block The view is very nice looking out to the ocean very nice beach but looking back to the resort it don’t look good at all .

Breakfast was cold I was disappointed cause I been there before it was much better . Our first night there we had a different room very bad no hot water air coming out the water pipe .my second booking next night different room much better . Just leak of maintenance looks like it’s going down hill . Not sure if Covid was a part of that but I’m not going back there in awhile ..

Stayed in February 2024

The hotel itself looked old. The lobby was nice but the rooms are showing its age. They didn't have rugs which was a pain when coming from the beach or coming from the bathroom. The menu on the Island Cafe was also limited.

The beach and pool were amazing and breathtaking. The water and the shore were clean and did not have any noticeable pollution. The breakfast buffet was okay, but the evening selection with the grill and the fire dance was one of the great experiences we had.

Stayed in January 2024