TV

staff very good!

Stayed in October 2024

Rooms and their facility are dated, minor problems arose resulting in a room change, response by staff however was as always excellent.

The staff, always smiling, polite and professional.

Stayed in October 2024

Convenience good value for money

Stayed in October 2024

no hot water in some rooms

spacious rooms good breakfast buffet

Stayed in July 2024

Some noisy sounds are frequently in the room, like dropping things.

More calm and quite.

Stayed in August 2024

The water was cold at the shower room and the water pressure was super weak. The shower room is moldy. The waster from the bathtub was warm but the water splashed everywhere if I took shower at the bathtub. The floor was super slippery and the floor towel mat was not provided few days..so I had to use shower towel to absorb the water. I found marks on the bed sheet and pillow cases when I arrived and I asked for replacing them immediately. The breakfast was not good.

The Chinese Resturant serves delicious foods. The location is excellent. Walking distance to the festival mall, westgate, and town center. Staffs were friendly.

Stayed in August 2024

The hot shower was not working

Stayed in July 2024

The tiles in the bathroom needed mending. It looked like the grout was chipping off, leaving a trail of white, flaky bits everywhere. The shower screen wasn't a tight fit, resulting in some water leaking out every time we would use it. It made the tiled floors very slippery which is quite dangerous especially when you have small children.

Conveniently located, staff were very friendly and attended to our needs. The bed was very comfortable and the room was spacious enough for my family (2 adults and 2 children)

Stayed in June 2024

The bathroom shower leaks and has molds.

Staff were excellent!

Stayed in July 2024

The breakfast buffet. Some are good, a lot are not. There are plenty of choices but I was expecting some pinoy bfast staples like tapa or tocino, instead I had teriyaki chicken for brekkie. Coffee is the biggest disappointment for me

Since Im from the North, I super like that the hotel is near the skyway. There are nearby fastfood chains too. I like the parking area, there was a bit of smell but it is tolerable. There is also an elevator from parking to lobby. Check in was quick. Staff are polite and ready to assist. The room is spacious, even the CR had a lot of space. Toiletries are provided. Good water pressure, there's rain shower and handheld one. Didnt hear noise from the hallway or the outside traffic

Stayed in July 2024

I think they need to redo their bathrooms. Water was not even warm! TV stations sucks! Dinning option like Acai, breakfast buffet could have been better! In terms of flavor. Ex: Garlic fried Rice shd taste garlicky & fried! Mango juice, I expect mango to taste. But rather sugary & I couldn't taste the mango! Shd have more options to people who do not eat pork.

Staff was very warm, friendly & accommodating! The hotel was very convenient to malls & and dining. Very comfortable bed & soft, fluffy pillows. Convenient shuttle service to the malls. Close to a nice park for an early walk or run.

Stayed in May 2024

Some of the room furniture and bathroom furnishings are bit old and having minor defects.

All the staff i.e., reception, restaurant, and housekeeping are very friendly and helpful. The room is spacious and clean.

Stayed in May 2024

A significant letdown for a supposedly 5-star hotel was the complete lack of hot water. This seems to be a recurring issue in the Philippines, where showers malfunction or lack hot water entirely. Even more concerning, another guest checking out mentioned experiencing the same problem two weeks prior! This raises serious questions about the hotel's maintenance standards for a highly-rated establishment. The hotel's distance from both the airport and Manila city adds another layer of inconvenience. Utilizing Grab, a popular taxi service, requires a SkyPass, and a one-way trip can cost nearly 700 pesos – a significant expense to factor in when considering this hotel.

The staff were unbelievably friendly and helpful – it felt like they'd bend over backwards to accommodate us. Every single staff member we passed greeted us warmly. To top it off, they even saved the day when I left a shirt behind after checkout. I popped back by the hotel later, and they had it bagged and ready for me! One thing that backpackers in the Philippines will especially appreciate – the room even had an iron! Irons are a rare find in in the Philipines, so having one readily available was a lifesaver.

Stayed in March 2024

The pool has too much chlorine.

Staff were very friendly and helpful.

Stayed in April 2024

Nothing major that needs to be mentioned in this review. Checking in took time, which was expected when everybody arrives at the same time. An hour before check-out time, we received another phone call reminding us of our check-out time or if we wanted to extend our stay.

We joined a fun run wherein the start and end was a few blocks away from Acacia. The staff was very polite and we received several phone calls checking in on how we were doing and if we needed anything such as extra blankets or water. The hotel entrance is across McDonalds and beside South Supermarket.

Stayed in March 2024

It took a while before the extra bed was set up. I needed to follow up 3 times and they set it up around 9pm.

The staff were really nice and courteous. The location was fantastic - really close to restaurants and other points of interest. The room was very relaxing - great option for a staycation.

Stayed in February 2024

No complaints. .

Very, clean, complete, and modern hotel.

Stayed in March 2024

A/c was working weird, pool area could be more comfortable

Breakfast was good, lot's of choice

Stayed in February 2024

I like them all.

Very nice for continental breakfast.

Stayed in February 2024

The place is small. Food choices are limited. Towels are brownish and worn out.

We were well attended by the staff.

Stayed in February 2024

Everything was very good

Clean and comfortable room suited our needs perfectly. Staff was professional and efficient.

Stayed in February 2024

Expensive food from nearby restaurants. Checking out was a hassle. Didn’t know that we had to validate before leaving. What for??? Shouldn’t this be done by security outside since they log the cars and their room numbers???

Close to shopping areas and quiet at night

Stayed in January 2024

We booked a twin room and was given a double king, then when we went tell them at reception, they said this is a twin, we told them again it wasn’t and asked to be moved, which they did after we asked several times, we then had several issues thereafter, please see the list below, Elevator key pad wasn’t working. No hand towels in the bathroom. Only one bath robe. the iron was broken and didn’t work. The TV didn’t work and could connect to any channels. Dirty mirror in the bedroom. No AC in any of the lifts or communal areas.

The location and the staff, very good centralised location close enough to the local amenities, yet set in a quiet area that gives peace and quiet of an evening.

Stayed in January 2024

The bathroom does not have a shower enclosure.

The staff. The view from my room.

Stayed in January 2024