The waitress was not the best. We had 2 fluent Spanish speakers in my group (7 of us total) the waitress frustration was not hidden when she couldn’t communicate with us clearly. She gave very annoyed and so were we after she displayed her attitude and especially because it was issues receiving our food. I paid $2 and change for one slice of turkey which was an add on to our $9 breakfast. It should’ve been 2-3 slices for that price not just one. We had a male one morning & everything was smooth. The bar was great but could use two bartenders making drinks, I seen there was help but 1 bartender making drinks was not it especially the day the pool in open to the island.

The ambience of the restaurant, pool, rooms was great. The bed were comfortable and living spaces had everything. We stayed one night at the two bedroom suite and two in the penthouse. The two bedroom suite was called the birdhouse which isn’t stated on booking. I enjoyed that my family and I were picked up at the pool for our excursions. The bar was great, drinks were hand crafted each time! The check in was easy though I upgraded to the bigger penthouse. It was offered a free change but when double checked it was a charge. That was fine. The lady with the blonde hair was amazing,front desk. She was very helpful the entire stay and even when we checked out.

Stayed in June 2024

Everything about the room was great. Some of the staff boys were really nice and helpfull, always smiling, whereas some other staff looked like they really had a bad day. Happy hour only on Mondays :(

Great hotel, nicely decorated and with nice location in the middle of town as well. Pool area was great with comfy sunbeds, not possible to jump in the ocean because of harbour area. Room was huge, bathroom as well. Robes, pool towels and very nice and large smartTV. Balcony with comfortable chairs. Food at the restaurant was great as well, although we only had breakfast and lunch here. Free water refils were fantastic.

Stayed in May 2024

Nothing

Exceptional staff, top facilities. Possibility to have a professional massage at the hotel room. The restaurant of the hotel is really high quality (the best on the island).

Stayed in May 2024

It was really loud at night due to the hotel across the water playing really loud music until 3am.

Loved the staff, the room I stayed in was beautiful. The food is incredible. The hotel was incredibly accommodating.

Stayed in May 2024

No shades in the swimming area. Would be nice to have some sun umbrellas. Our ocean view suite was on the 2nd floor. Would be nice to be on a higher floor to clear the view of the restaurant's tin roof.

Service was top-notch. The Ocean view suite is very comfortable.

Stayed in May 2024

Staff was excellent. Food was excellent. Housekeeping kept the room super clean. They mopped every day. Great live music in Friday night. There was a great vibe !

Stayed in April 2024

Poor water pressure

Rooms nice

Stayed in April 2024

the third bed wasn't comfortable at all!!

the room and the stuff.

Stayed in April 2024

None

Excelent choice in Bocas Town. Very good location. Close (by walk) to main boat docks and restaurant and bars. In pool area is very good chilli vibe. Staff is really nice and helpful, especially on recepcion. They organized everything for us, even the tours and boat took us on the hotel pier (so you dont need to negotiate with locals on street).

Stayed in March 2024

Unfortunately all of Bocas Town and the island is undergoing road work and it was very dusty and hard to transit.

The hotel is very centrally located in Bocas town. The pool is nice for the hot days. The restaurant has great food and drinks. It is just a few minutes from the airport.

Stayed in March 2024

The Hotel is lovely. The room was spotless, the pool and bar were amazing, perfect for cooling down and relaxing after a day exploring. The staff at the hotel are extremely helpful with anything you need from booking trips to providing advice. We had booked 4 nights here but I was ill on the last night. The staff were amazing, we booked an extra night, they rearranged our transfer for us and made sure we could move straight from one room to the other (the one we had originally was booked) which I really appreciated. I would recommend this hotel to anyone visiting Bocas.

Stayed in March 2024

The rooms - poolside bungalows- are quite tiny so not much room for your stuff. Bring earplugs. The party hostels nearby play loud music till the wee hours.

Really nice staff- super friendly and good service. Also the breakfast was very good and the views, excellent.

Stayed in March 2024

Best location, couple of meters away from the boat station where you get dropped off. All popular restaurants and supermarkets are very close. One of the few hotels with a pool, it’s ocean front. If you take a tour you will be picked up and dropped off right at the hotel’s deck ( this was priceless ) in this way you don’t have to walk o carry your stuff around the island. The food was good and with average prices for bocas del toro. Staff, were all very cool and attentive, not a single bad experience with staff being rude or unresponsive. After this stay I don’t see myself booking other hotel while in bocas

Stayed in March 2024

Smelled musty but might be that way everywhere since it’s on the water.

Great location on main island. Beautiful views from bar and pool. Food was good.

Stayed in March 2024

Nothing

Clean, good ambience and the rooms very big .

Stayed in February 2024

The wait staff on our first day, Sunday, was not well-trained. It took nearly two hours for all of us to eat lunch. Two of the four of us completed our meals before the third meal came, and the fourth never received theirs. It would have been understandable if the staff would have been nice about the mistake, but they were not. At least until the manager arrived to try to make it right. Monday morning, breakfast was the same. Two of us received our meals, while the other two did not. It appears theirs was given to another table. Otherwise, we loved this place!

Our ocean-front rooms were comfortable, clean, and well-appointed. We had everything we needed to make our stay enjoyable and relaxing. The pool area was clean and spacious and the food was good.

Stayed in February 2024

It’s in a perfect location. Close to everything. One of the only proper with a pool! Food and service were phenomenal. Easy check in. Friendly staff.

Stayed in January 2024

One of the few locations with a pool, which is a nice alternative to the sea

Stayed in January 2024

A new showerhead would make a difference and the shower faucet that fit better would make it even better!

It was a beautiful place, everyone was helpful and nice. The food was delicious, the drinks ok, and it was clean. The view was lovely. We liked the location and access to everything. We did an excursion from there and it was just what we wanted. Our only complaint was the shower was not ideal, otherwise wonderful!

Stayed in January 2024

I just thought it was overpriced. The price didn’t match the level of luxury there.

The room was spacious and we could cook breakfast and put things in the refrigerator. There was a very nice deck with a pool.

Stayed in January 2024

There was nothing to not like.

Staff and food was outstanding.

Stayed in December 2023

The internet connection is really poor, also the fire alarm went on several times during the night

Everything

Stayed in September 2023

It’s close to party places music goes until 2 am but I slept through it the walls are thick.

Everything right on the water, beautiful decor, great service, good food and bar.

Stayed in September 2023

The drinks at the pool bar weren’t made as listed on the menu. Many missing ingredients. Not really an issue but slightly disappointing. Probably a new bar tender. Still tasty though.

The staff were incredible! The pool and location amazing!

Stayed in September 2023