Calle 53 Marbella y Ave. 5A B Syr, Bella Vista, 832-0239 Panama City, Panama
#95 of 126 hotels in Panama City
Guests' ChoiceBased on 596 hotel reviews
7.5Cleanliness
7.8
Comfort
7.9
Location
9.0
Facilities
7.4
Staff
8.4
Value for money
7.8
Free WiFi
7.8
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End of dialog contentReviewed: 20 September 2024
Stacey
AustraliaWe had no towels on arrival and had to call twice and wait over an hour for towels. The pool was cloudy. Tv kept breaking. Breakfast was average.
Staff were friendly and room was decent. Aircon was good. Location is good. Hotel felt safe. Staff let me leave my bag during the day which was much appreciated.
Stayed in September 2024
Reviewed: 19 September 2024
Heckman
United StatesOnly had 1 hot shower out of 3. The gym could have been better taken care of. The room did not have towels it took me 3 times to ask for 2. No coffee for the coffee maker & any wet items did not dry so had to use wet towels after cold shower.
The room was big and the beds were nice!
Stayed in September 2024
Reviewed: 12 September 2024
Samuel
BarbadosThe carpet in the had a funny smell. 3 persons in the room but only got 2 towels, then on another occasion the towels were not changed. The breakfast had rain water leaking through the wall when raining.
Breakfast was great but the tea was too cold
Stayed in August 2024
Reviewed: 10 September 2024
Hamilton
United StatesUpon checking in, the room that I received looked terrible. It looks like the room hadn’t been cleaned properly and there were stains on the carpet. I was able to switch rooms after speaking with the receptionist. After my room was changed I realize that there were no towels in my room. I went back down to the receptionist desk to ask for some towels. The nice and courteous gentlemen that helped me check in and situate my room weren’t there any more, instead there was this bitter lady that refused to help. I asked for some towels for my room and a fridge and she responded by saying “she’ll have to check with house keeping” to see if I can get some towels. Which seemed weird to me. She completely disregarded my need for a fridge in my room. S/n: the previous room that I had, there was a fridge in there. After waiting in my room for over an hour for the towels I requested but never received I went back down to the receptionist desk and there he was, the worker that made my stay very enjoyable (he was one of the workers that helped me check in) I explained to him that I requested towels over an hour ago and I didn’t receive them. He apologized and immediately put in a request for someone to bring me towels. Within 5 mins of returning to my room I heard a knock at the door (it was my towels being delivered). Overall the 2 gentle men that helped me throughout my stay, thank you very much. They were friendly, kind, and inviting. However that lady that refused to do her job & honor the simple request I made, I hope she had the day she deserves. Thank you very much to those 2 workers.
The property is close by a lot of restaurants both local and chain restaurants (Starbucks, Burger King, KFC etc)
Stayed in September 2024
Reviewed: 8 September 2024
Emilio
PanamaMain entrance usually stuck and full of cars
Location and staff. Location is perfect for walking around and staff is very kind.
Stayed in September 2024
Reviewed: 6 September 2024
Aketia
Trinidad and TobagoThe breakfast options….. could be more
Overall it was a great experience…….. will definitely visit again and recommend to others
Stayed in August 2024
Reviewed: 27 August 2024
Cadine
JamaicaDidn't really like the fact that the only way to get to your room was via an elevator, stairs were not an option.
Loved that it was a central location.
Stayed in August 2024
Reviewed: 27 August 2024
Derick
Cayman IslandsHousekeeping only made the bed. Never cleans the room
Safe area
Stayed in August 2024
Reviewed: 21 August 2024
Adam
NetherlandsGreat Location, Great beds, and beautiful room with view. Cute small gym with some nice equipment.
Stayed in August 2024
Reviewed: 20 August 2024
Ricardo
United StatesNothing
Polite's people
Stayed in August 2024
Reviewed: 12 August 2024
Winchester
Trinidad and TobagoThe room was a but stuffy when we arrived,
The view was amazing
Stayed in August 2024
Reviewed: 11 August 2024
Noor
NetherlandsThe pool looks bigger on the photos... The sauna was not working
Big room! Good bathroom
Stayed in August 2024
Reviewed: 6 August 2024
Kevin
United StatesI've stayed here before and was disappointed this time. The bed was not comfortable and there was mold on the ceiling and the bathtub was really dirty and the AC was not good. I loved my stay here the first time and would like to return but I'm hoping it's cleaned up before I book again.
Great location and good price.
Stayed in July 2024
Reviewed: 5 August 2024
Doreen
Sint MaartenThe cleaning service needs to be improved. The carpets need cleaning. The bed was horrible and the spread had a funky odour. The curtains/drapes were discoloured. The airconditioning was too cold which made it difficult to sleep.
The location was great as it made a lot of places easily accessible. The front desk and restaurant staff were accommodating and always gave service with a smile. The view from the room was fantastic.
Stayed in July 2024
Reviewed: 2 August 2024
Camika
United StatesNo breakfast was the only disappointment
Love the location in the heart of everything
Stayed in July 2024
Reviewed: 2 August 2024
Shreyas
United StatesWe didn’t have towels and toiletries when checked in
Location. Price. Staff
Stayed in July 2024
Reviewed: 16 July 2024
Gilberto
PanamaThe bathtub faucet in the bathroom was not changed from the bathtub to the shower.
The location is exceptional
Stayed in July 2024
Reviewed: 7 July 2024
Jarvis
United StatesMy key kept messing up
Perfect location
Stayed in July 2024
Reviewed: 2 July 2024
Olav
Sint MaartenMy dinner was very nice. Everyone was friendly and attentive.
Stayed in June 2024
Reviewed: 2 July 2024
Juancg
ColombiaThis hotel used to be four points by sheraton, but this is not what it used to be. The hotel needs to invest in maintenance, specifically the facade, if you take a look from the pool, you'll see all what this hotel need, maintenance investment.
Parking and location, and the price is not bad if you don't need to stay at the hotel.
Stayed in June 2024
Reviewed: 1 July 2024
Alessandra
ArubaCarpets where dirty and it smelled huumid. Woke up everyday with stuffy nose and itchy throat
The big mirror in the bathroom
Stayed in June 2024
Reviewed: 30 June 2024
Briana
JamaicaThe smell of the place
Everything is good
Stayed in June 2024
Reviewed: 25 June 2024
Remona
Cayman IslandsThe breakfast and the room could be a little better
The room was comfortable enough
Stayed in June 2024
Reviewed: 23 June 2024
Hazel
PanamaThey sold me one Bucket of ICE for 1.50 thats not correctly!
a/c
Stayed in June 2024
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