345 Fenton Street, 3010 Rotorua, New Zealand
#26 of 81 hotels in Rotorua
Guests' ChoiceBased on 859 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
8.2
Staff
9.1
Value for money
8.2
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Tokerau
New ZealandSpa was dirty, even after a staff member vacuumed it, she said it was stained but no it was dirt from the guys doing renovations close by. Remote was broken and couldn't get tv to start.
Location was good for us and it was nice and clean.
Stayed in September 2024
Reviewed: 27 September 2024
Kim
AustraliaBroken door knob , light globe not working , no tea towel . Basic checks not done ? Maybe no regular maintenance checks !
Good location and price
Stayed in September 2024
Reviewed: 26 September 2024
Debbie
New ZealandFridge was freezing food. Milk was frozen. Apart from that was lovely
Cozy
Stayed in September 2024
Reviewed: 26 September 2024
Catherine
New ZealandWifi was quite slow and couldn't have multiple devices connected
Big rooms, separate rooms great for families, loved the spa and pool.
Stayed in September 2024
Reviewed: 23 September 2024
Nerissa
New ZealandDoorknob in bathroom kept falling off
Enjoyed the private spa. Was thankful for the hose to cool it down. Liked the size of the rooms
Stayed in September 2024
Reviewed: 22 September 2024
Iwa
New ZealandSky channels were not available, but we were able to sign in to our own Netflix account.
Awesome staff, favorite place to stay for our family, very accommodating
Stayed in September 2024
Reviewed: 22 September 2024
Kellyanne
New ZealandWhere the park for our vehicle was.
Everything about it! Nice stay
Stayed in September 2024
Reviewed: 20 September 2024
Lubov
New Zealandpoor internet connection and lack of air conditioner
Great pool, a bit outdated room, very bad internet, no proper air conditioner - just fan
Stayed in July 2024
Reviewed: 16 September 2024
Terauna
New ZealandParking was tight, couldn't use spa because of the rain. Outdoor area was leaky
The facilities
Stayed in September 2024
Reviewed: 15 September 2024
Kuunders
New ZealandMore seating for a family of 5
Heated outside pool was great to enjoy
Stayed in September 2024
Reviewed: 15 September 2024
Clyde
New Zealandnone
easy to drive along the road
Stayed in September 2024
Reviewed: 15 September 2024
Tessa-moana
New ZealandFacilities
Stayed in September 2024
Reviewed: 11 September 2024
Mathew
New ZealandCould be cleaner. There was dirt in the spa, spider webs on the ceiling
Hot spa
Stayed in September 2024
Reviewed: 3 September 2024
L
New ZealandClean rooms. Private spa. Nice pool.
Stayed in August 2024
Reviewed: 2 September 2024
Jake
New Zealandhmmm there not much to wind about but there are some spots on the wall that needed some attention.
We were there once before it was great, it had a small pool but this time the room has a spa pool which is more spacious. Also the kids loved the pool after all the fun in the rain on the weekend i booked it, plus it was a great deal at the time of booking took advantage of the mobile app discount. Parking is right outside and access is a breeze. Room i believe has some degree of sound proofing which is great if the kids gets abit noise.
Stayed in September 2024
Reviewed: 2 September 2024
Chen
New Zealandloft, facing the hot pool
Stayed in September 2024
Reviewed: 1 September 2024
Sashtree
New ZealandThere was limited parking and not enough recycling separation bins. There needed to be a map to let people know where rooms were. As it was a group booking it would have been nice yo be in rooms close together but instead we were all spread out.
The private spas in the the rooms and the comfortable beds.
Stayed in September 2024
Reviewed: 31 August 2024
Bianca
New ZealandAlcohol cans and vapes. People drinking in pool not as family friendly as I thought.
The pool that's why we come back although there was alcohol cans and empty vapes left around the pool this time. Beds in room 11 were super hard. First stay was awesome so assuming this was a one off??
Stayed in August 2024
Reviewed: 28 August 2024
Stacey
New ZealandNothing.
Swimming pool was an absolute hit. Full kitchen in our unit packed with utensils and kitchenware. Very warm and cosy unit. We appreciated the heating being on when we arrived as it was a wet and cold day. Didn’t take long to heat the unit as well. Great shower pressure. Laundry services onsite were fantastic. Location is close to the city centre. Great wifi reception.
Stayed in August 2024
Reviewed: 25 August 2024
Tamahore
New ZealandJust the sulphur smell of Rotorua
Family friendly
Stayed in August 2024
Reviewed: 15 August 2024
Bashshar
New ZealandNothing
Private spa
Stayed in August 2024
Reviewed: 11 August 2024
Nikhata
New ZealandThe hot tub outside was dirty. We had 2 kids 3 year n 7months old they gave us the unit which had open bedroom on 2nd level multiple of times my 3 year old tried to jump off from top. So very dangerous to give that unit with little kids. Had some maintenance on the property very noisy in the morning. May property maintenance shd be mention/updated on the website. And it becomes people choice to pay the large sum n stay if they want to. I would never stay with my kids if property is under maintenance can stay elsewhere
Was neat and clean inside the property
Stayed in August 2024
Reviewed: 10 August 2024
Florence
New ZealandThe outdoor spa area could probably be done up a little more to be cleaner eg maybe some nice artificial grass or ornaments - otherwise very nice and private
Very clean and comfortable. So warm
Stayed in August 2024
Reviewed: 4 August 2024
Mike
New Zealandspa was dated but still worked ok.
staff pleasant to deal with
Stayed in August 2024
Leipzig, Germany
Kaprun, Austria
Villefranche-sur-Saône, France
Raatikka, Finland
Alba Iulia, Romania
Jūrmala, Latvia
Campodolcino, Italy
Sirmione, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content