213 Lake Terrace , 3010 Taupo, New Zealand
#29 of 58 hotels in Taupo
Guests' ChoiceBased on 1015 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.4
Staff
9.0
Value for money
8.2
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2023
Brendan
New Zealanda little noisy with other guests in their balconies after 9pm
access to lake pathway
Stayed in April 2023
Reviewed: 17 April 2023
Warren
New ZealandBit pricey but then Taupo is.
Location was handy to town,nice cafe down stairs for breakfast.
Stayed in April 2023
Reviewed: 17 April 2023
Lorna
New ZealandCafe open every day of week
All good. Just found it expensive especially as I am a pensioner
Stayed in April 2023
Reviewed: 14 April 2023
Jaimeb780
New ZealandThat we didn't book long enough
Loved the spa 😍
Stayed in April 2023
Reviewed: 14 April 2023
Susan
New ZealandGPS sent us to Anzac Cove drive, up by the airport? I know this is a google issue, but good to be aware this isn’t correct
Easy to find. On the main drag
Stayed in April 2023
Reviewed: 14 April 2023
John
New ZealandRoom quite compact ! View from our room a bit restricted.
Pleasing design of rooms. Fresh and clean. Staff, including cleaners, friendly and helpful
Stayed in April 2023
Reviewed: 11 April 2023
Neema
New ZealandIroning board didn’t have enough padding
Loved the views. Bed was really comfortable. Great service
Stayed in April 2023
Reviewed: 9 April 2023
Christine
New ZealandComfortable enough for the few days there, but I think the mattress on the bed could do with updating and replacing.
Great location; pleasant and helpful greeting on arrival; lovely room that was clean and had its own lovely and clean bathroom. Room had a lovely outlook towards the mountains.
Stayed in April 2023
Reviewed: 3 April 2023
Sandra
New ZealandBed could have been more comfortable.
The view and the spa.
Stayed in March 2023
Reviewed: 29 March 2023
Duc
AustraliaOnly thing they don't have the lift, so a bit hard to bring the luggage up and down.
Very clean,good location, and service.
Stayed in March 2023
Reviewed: 28 March 2023
Barbara
New Zealandwater pressure in the shower wasn’t very good
close to the lake and town centre
Stayed in March 2023
Reviewed: 27 March 2023
Ishmeet
New ZealandThe bed was very uncomfortable, rest everything was fine.
great location and the staff was great. We checked in late due to traffic and they were very accomodating.
Stayed in March 2023
Reviewed: 26 March 2023
Tate
New ZealandVery little. Toilet/Flush system needs fixing, few patches around the room walls and no temp gauge for the spa. other than that this was a great stay!
Amazing service from our hotel hosts! Nice privacy, yet room service was easy and quality. Will be coming back eventually.
Stayed in March 2023
Reviewed: 21 March 2023
Bob
New ZealandRoom was rather small, no cupboard for clothes
On the lakefront, clean and tidy, friendly reception chap.
Stayed in March 2023
Reviewed: 19 March 2023
Philippa
New ZealandNo lift. Had to carry suitcases upstairs. Cafe/ restaurant wasn't open on days we visited.
Clean, comfortable room and bathroom.
Stayed in March 2023
Reviewed: 16 March 2023
Julie
United Kingdomsmall room,
Comfortable bed, great location, clean.
Stayed in March 2023
Reviewed: 12 March 2023
Jan
New ZealandGreat location
Stayed in February 2023
Reviewed: 5 March 2023
Barnes
New Zealandhandrail on deck not up to safety standards in Room 15. possible water tightness issues on internal deck which was ponding water. bathmat type towel at exterior door due to leakage possibly through broken rubber seals at base of door. toilet cistern running after flushing .
position view
Stayed in March 2023
Reviewed: 25 February 2023
Thomas
Canadanext time, we would pick a unit on the upper floor;
very large apartment style unit with hot tub in nook on balcony; a swimming pool or hut tub on the upper level would have been really great to take in the lake views.
Stayed in February 2023
Reviewed: 23 February 2023
Lisa
New ZealandIt was a bit rough cosmetically inside the property, sagging wallpaper, dirty glass and areas that generally could do with a repaint
Location, the room was comfy, cafe on site was handy, parking was good and the service was friendly
Stayed in February 2023
Reviewed: 22 February 2023
Peter
New ZealandRoom a little small.
Great location, nice facilities. Small balcony with lake views. Cafe on site during the day.
Stayed in February 2023
Reviewed: 18 February 2023
Jan
New ZealandShower is quite old and tired
On-site cafe was handy. Comfortable bed with nice linen
Stayed in February 2023
Reviewed: 13 February 2023
Stephen
New ZealandGreat location by the lake for a walk in the morning. Great cafe too. Easy parking, easy check in. I've stayed a few times on business trips. Once it was a little bit noisy with other guests coming in loud and late, but that's not the hotel's fault. SUPER clean. One of my favorite Taupo hotels.
Stayed in November 2022
Reviewed: 10 February 2023
Christopher
New Zealandrooms very tired, needs a make over. decor out of date, paint flaking on ceilings very strong smell of odurisers just not necessary
location was great.
Stayed in February 2023
Reviewed: 10 February 2023
Teejay44
New ZealandNo pool as weather hot
Room size good -very comfortable bed
Stayed in February 2023
Ann Arbor, USA
Agra, India
Como, Italy
Chirk, UK
Slano, Croatia
Ericeira, Portugal
Bangkok, Thailand
La Playa de Tauro, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content