1270 Hinemaru Street, 3040 Rotorua, New Zealand
#56 of 81 hotels in Rotorua
Guests' ChoiceBased on 2323 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.0
Facilities
7.7
Staff
8.3
Value for money
7.4
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 22, 2024
Jinseon
New ZealandI was not happy with the hotel where we stayed, particularly with one of the receptionists. Despite knowing I was waiting to check in, he continued chatting casually with the driver, ignoring me. This made me feel embarrassed and unimportant, as it seemed his priority was enjoying the conversation rather than assisting a customer. Additionally, when I called regarding the deposit return, the person who answered was rude and unprofessional, shouting and using an angry tone. However, I must mention that the rest of the staff were nice and helpful.
Handy location
Stayed in June 2024
Reviewed: June 20, 2024
Duncan
New Zealandn/a
Location and service
Stayed in June 2024
Reviewed: June 20, 2024
Annette
New ZealandParking out on the road was a bit scary and didn’t feel safe.
Location Room
Stayed in June 2024
Reviewed: June 18, 2024
Abby
New ZealandNot much to fault at all! Only thing was in the email I received regarding my booking they said they would provide chocolates as we were celebrating and anniversary however none arrived. All in all great stay!
The bed was super comfy and the location
Stayed in June 2024
Reviewed: June 17, 2024
Errol
New ZealandOverall good standards
Stayed in June 2024
Reviewed: June 17, 2024
Maria
New ZealandThe heated pool was on the cold side. I thought all the heaters around the pool should have been on (not just one). The hot pools were nice but kids were not allowed in which it made difficult for me to enjoy as I couldn’t see/check on my son (10) while he was in the swimming pool. Therefore I only used the hot pool for 10minutes.
The indoor heated swimming pool was a hit with my son. We liked the bedroom (I read before I booked it some reviews saying the rooms were outdated) but definitely wasn’t the case with ours. The room and the bathroom were what I was expecting for the price. Also the hot pools were lovely. .Can’t comment on breakfast as we didn’t book it (I thought it was expensive). Staff were polite and helpful.
Stayed in June 2024
Reviewed: June 16, 2024
Leighton
New ZealandNothing
Perfect
Stayed in June 2024
Reviewed: June 14, 2024
Ken
New ZealandThe bed is too soft for me; it's a personal feeling. someone else may think soft is good.
+ clean room, excellent location, - soft bed.
Stayed in June 2024
Reviewed: June 14, 2024
Nadinya
AustraliaThey have food vending machines in the hallways if you looking for bottled water or snacks after hours however both weren’t working properly. Couldn’t get any water and reception doesn’t sell any.
It was a lovely comfortable Hotel. Had a heated pool, spa facilities which were nice. It was very nice. The staff were so lovely too! So pleasant, kind and nice.
Stayed in May 2024
Reviewed: June 13, 2024
Ana
New ZealandAssistance when booking
Bed sheets
Stayed in May 2024
Reviewed: June 11, 2024
Triny
New ZealandNothing
Location and comfort
Stayed in May 2024
Reviewed: June 11, 2024
Raja
MalaysiaBoth room and bathroom were a bit small, and the bathroom wall had a bit of mould stains.
The heated swimming pool.
Stayed in June 2024
Reviewed: June 6, 2024
Braddock-hazlewood
New ZealandBuffet breakfast is absolutely terrible. Definately could be made up to be more attractive. More food options. Not really in line with other nice hotels
Love the heated indoor pool - went specifically for that although it wasn’t quite warm enough.
Stayed in June 2024
Reviewed: June 6, 2024
Kathrin
New ZealandNoisy air con, bathroom was slightly moldy.
EV chargers in the hotel car park, room layout, comfortable beds, friendly staff, pool facilitiy.
Stayed in June 2024
Reviewed: June 6, 2024
Greta
New Zealanddid not receive the early morning wake up call requested for 6.30am on Sunday 26th may
breakfast was cold due to the cold air in the restaurant,I was reluctant to pay $80 for my husband's 2x breakfast, as it was a booking dot.coms mistake,& not mine,in the total cost to pay while booking
Stayed in May 2024
Reviewed: June 6, 2024
Andrea
New ZealandAir con not cooling Quite dated
The beds!! SO comfortable, excellent sleep
Stayed in June 2024
Reviewed: June 5, 2024
Sarah
New ZealandThere was a ridiculous beeping noise that went all through out the night, would be good if some of the lake view suits had walk in showers for my next stay.
Bathroom was beautiful. Good location, awesome staff.
Stayed in June 2024
Reviewed: June 5, 2024
Jeremy
New ZealandThe pool roof was opened while we were having a morning swim and it brought the air temperature down very quickly. A bit of pre-warning would have been nice and we could have got out before the cold air got in. Also, why are hotel pillows always so big? These ones actually weren't too bad compared to others I have experienced but what global rule says everyone likes a massive pillow?
The greeting on arrival was excellent and all the staff we encountered in the lobby were very helpful. The room was functional but that was all that was expected as we booked a cheap deal and we were only there for 1 night.
Stayed in June 2024
Reviewed: June 4, 2024
Chen
New ZealandPool was rather cold for the current temperature. There isnt spa facility for kids, which makes it a bit difficult for a family.
Friendly staff. Check in was delayed so they offered complimentary drinks, which was a kind act.
Stayed in June 2024
Reviewed: June 4, 2024
Fleur
New ZealandThe whole place felt very hot and felt claustrophobic in rooms and hallways. Next time i will choose a room with balcony. Even had to eat breakfast outside it was quite stuffy. We stayed 3 nignts and on 2nd day our room wasnt made uo so had to ask for towels and ran out of toilet paper.
Loved there was breakfast and dinner/bar all on site. Enjoyed the pool/spa and location very central Rooms were nice & beds were comfy
Stayed in June 2024
Reviewed: June 4, 2024
Jane
New ZealandNil
Centrally located. The room was spacious and comfortable. The wifi was good, I didnt have time to use the TV as I was there for work. While I never had breakfast there I did experience the dinner which was delicious and good value.
Stayed in May 2024
Reviewed: June 4, 2024
Tracey
New ZealandStaff friendly & helpful, room was great.
Stayed in May 2024
Reviewed: June 3, 2024
Shane
New Zealandnothing
The beds
Stayed in June 2024
Reviewed: June 3, 2024
Karen
New ZealandNot all reception staff were as helpful as others.
The room was great, the service and staff were great, the location was very central.
Stayed in June 2024
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