18 Lake Esplanade, 9300 Queenstown, New Zealand
#80 of 85 hotels in Queenstown
Guests' ChoiceBased on 1093 hotel reviews
7.0Cleanliness
7.4
Comfort
7.6
Location
9.3
Facilities
6.8
Staff
7.8
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 23 June 2024
Angeline
New ZealandAweful pillows and condensation on windows. The surcharge on the booking when I didn’t pay with credit card
Location great which is why we like staying there
Stayed in June 2024
Reviewed: 23 June 2024
Helen
New ZealandNoisy. From internal noise, to what cannot be helped without double glazing (pple walking back from town all through the night). And noise behind the room(s) - walkway behind the ground floor studio units. Initial room had broken/unsafe door handle, second one had no table (had kid with me so she can’t just eat on a bed) but was allowed to change rooms - twice, and settled in a more suitable room for myself and 3yo. Saturated windows and heater did take a looong time to kick in but once on, left it on which made the room cosy. TV kept tripping out when heater was on as on same plug/circuit and couldn’t be changed. Hot choc sachet would have been nice, but that’s me being a tad picky :-)
Loved the location - lakeside, few hundred metres away from town edge.
Stayed in June 2024
Reviewed: 20 June 2024
Suellen
AustraliaNothing
Location is a short walk to town Value for money as Queenstown is expensive. Place is basic but clean and fabulous view of the lake across the street
Stayed in June 2024
Reviewed: 19 June 2024
Kia
MalaysiaBeds are not comfortable, self-paid laundry facilities restricted within working hour.
Location
Stayed in June 2024
Reviewed: 4 June 2024
Vicki
New ZealandFar exceeded expectations, great location, lovely clean with super comfy beds. Kitchen due for an upgrade but didn't affect our rating as we didn't use it.
Stayed in May 2024
Reviewed: 18 May 2024
Winnie
New ZealandPeople walking past the room late at night waking us up and the road was noisy but hey there is also the beautiful view of the lake to make up for that!
Very comfortable bed and the best shower the bathroom was very clean and has been recently upgraded so no complaints at all.
Stayed in May 2024
Reviewed: 16 May 2024
Lorena
New ZealandStaff was super friendly
Stayed in May 2024
Reviewed: 14 May 2024
Natchalee
Thailanda bit old furniture
Nice location
Stayed in April 2024
Reviewed: 14 May 2024
Carl
New ZealandCondensation
Location
Stayed in May 2024
Reviewed: 13 May 2024
Lucy
United KingdomIt was noisy during the night, lots of people coming and going. Utensils weren’t as good as some motels. Cold bathroom. Windows didn’t have a latch so were either shut or you could climb in through them. Probably would be boiling in the summer - no aircon. No where to put clothes
It was handy for the town it was a few minutes walk. It had a cooker in the room. Comfortable bed. Heater. Good view of the lake.
Stayed in May 2024
Reviewed: 13 May 2024
Denise
New ZealandThere seem to be a lot if things missing however all the basics were there.
The unit was very clean and comfortable . The beds were fine.
Stayed in May 2024
Reviewed: 13 May 2024
Lucy
New ZealandThere was nothing I didn't like
I loved the location and the helpful friendly staff
Stayed in May 2024
Reviewed: 11 May 2024
Di
AustraliaQuite a few small maintenance issues. But it wasn’t a problem….i just let the staff know for the next guests.
Location was amazing!! So close to the town. Beds were super comfy.
Stayed in May 2024
Reviewed: 11 May 2024
Angela
New ZealandA little bit tired but good value on the whole
Its proximity to town - walking distance! Opposite the Lake.
Stayed in April 2024
Reviewed: 10 May 2024
Judy
New Zealandno conditioner in toiletries!
cheap, clean, warm
Stayed in May 2024
Reviewed: 2 May 2024
Shannon
New ZealandVery friendly accommodating staff.
Stayed in May 2024
Reviewed: 29 April 2024
Mehola
New ZealandThe accessibility of the hotel to the cbd
Stayed in April 2024
Reviewed: 26 April 2024
Brendon
AustraliaUnfriendly reception and 3.13 percent debit card charge.
Great view over the lake from our clean first floor unit. Walking distance to CBD
Stayed in April 2024
Reviewed: 22 April 2024
Mandy
AustraliaWifi did not work. PowerPoint is loose, very old kitchen.
Great location and clean. Staff were very helpful.
Stayed in April 2024
Reviewed: 19 April 2024
Sandra
New ZealandShared balcony and some road noise but these are minor quibbles.
Location and views are superb. Excellent value for money. Rooms old fashioned but serviceable.
Stayed in April 2024
Reviewed: 17 April 2024
Amy
New ZealandRoom wasn’t very well cleaned. Cigarette filter on the floor and it hadn’t been vacuumed. Strong cooking smell in room too. Cupboard under sink smelt really bad.
Good location with free limited car parking on site.
Stayed in April 2024
Reviewed: 12 April 2024
David
New ZealandNo breakfast offered
Stayed in April 2024
Reviewed: 9 April 2024
Ewa
New Zealand- Noise - Dirty shower tray - Cooking smells from the bathroom windows. - Bright light from the kitchen window - Strange arrangement of the interconeting doors. A chair was pushed against it. - Feeled a lack of privacy with hearing people of both sides listening to TV or coughing and burping loudly. - no sound proofing
View
Stayed in April 2024
Reviewed: 5 April 2024
Greg
New ZealandStaff charged 3.1% c/c, requested receipt told only avail on checkout so requested at checkout not avail, old but comfortable, minimal cooking utensils I would stay there again
Location
Stayed in April 2024
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