Our room was somewhat disappointing; no drawers at all for storing folded clothes. Also we were overlooked by lots of office buildings so somewhat of a “goldfish bowl”!

Great location close to the docks. Good public spaces, breakfast was excellent as was the service.

Stayed in January 2024

The coffee machines in the room and in the breakfast room were very confusing! Lineups in he breakfast room just to get a cup of coffee. In the rooms there were no small cups available to use the nespresso machine! The lobby had no coffee or water available during the day.

Very clean and central

Stayed in January 2024

Short of manpower to assist guests.

Its location.

Stayed in January 2024

The staff at the counter realised it was my birthday and were very lovely saying happy birthday with huge smiles and a lot of chocolate ;)

Stayed in December 2023

1. Food not great. 2. Lot of dust in restaurant Area. 3. No complimentary parking. Paying for a 5 star should have come with a parking. Can't expect to pay extra for everything when u have already spend a lot on rooms

Facilities were good

Stayed in December 2023

the room we had (a Junior Suite - room 601) was tired and could use some serious loving to bring it up to a standard which equated to the room rate charged. for example the left hand door on the cabinet (under the TV in the lounge area) was off its hinges and only remained inplace because it was jammed into the gap.. all of the wardrobe doors were badly scratched by either finger nails of rings on fingers... either way the wood work was gouged by these scratches so it has been an on going problem for some time that has never been addressed. The furniture in the lounge was tired and looked like it had passed it use by date some years ago,,, if it was my hotel I would be closing this room off and putting it on the maintenance list.

The staff , the hospitality, the restaurant were all excellent

Stayed in December 2023

Poor cupboard space not restaurants except Buffett

Location

Stayed in December 2023

The rate as I was a local from Waiheke and needed a room for the night.

I booked the hotel for the location

Stayed in December 2023

A bit of confusion with counter staff and have been overcharged $70 when told the valet parking had it been charged when it had so need a $70 refund

Stay here often always good

Stayed in December 2023

The harbour view upgrade isn’t worth it.

Location is excellent for the viaduct and shopping. Staff super friendly and helpful.

Stayed in November 2023

Everything was great!

Everything was great from the moment we arrived. The room was spacious and the bed was very comfortable. Location was excellent and within walking distance to lots of restaurants.

Stayed in October 2023

Maybe if at a push - the rooms need a little spruce up with walls - but that is at a push.

The hotel was nicely set out, location was very central for our stay. The pool and spa was muchly appreciated 😃

Stayed in November 2023

Shower heads were a bit wonky on a rail and not great pressure but not a huge problem

Spacious room clean and super comfortable bed with good linen. Slightly dated decor but we didn’t mind at all. It’s very well maintained and we slept perfectly

Stayed in November 2023

Breakfast was great. Parking a rip off. We could have booked our own parking in same car park for gskf the price.

Stayed in November 2023

Noisy at night

Efficient checkin Friendly and welcoming staff Excellent location

Stayed in November 2023

More milk in the fridge and complimentary snacks.

The location was very convenient being centrally placed in the city. The pool and spa was spacious and bright with not a bad view and could see the harbour bridge. The room was nice and clean, glad the toilet was private with its own door in the bathroom.

Stayed in October 2023

Old carpets with stains and marks

staffs are great

Stayed in October 2023

The only disappointing thing was the poor water pressure in the shower apart from that everything was excellent

The room was very comfortable and cozy. Food was good and the pool was excellent .

Stayed in October 2023

expensive breakfast

location and size of room plus bath

Stayed in October 2023

There’s nothing to complain

Neat

Stayed in October 2023

Didn’t enjoy the pillows too big and hard… gave us all a sore neck

Lovely hotel, friendly staff, great location, great bathrooms!!!

Stayed in September 2023

Our view wasn't the best.

Good hearty breakfast. Very central location in CBD.

Stayed in October 2023

A very good buffet breakfast. Better than sky city the Grand buffet breakfast and nearly as good as Movinpick buffet breakfast

Stayed in October 2023

No improvement to state

The staff were extremely helpful. The room was very comfortable and clean. Handy location.

Stayed in October 2023

The interior is definitely quite out of date. I understand it is very expensive to refresh the whole hotel but please change the carpet in the rooms. Can see marks and stains on it.

Great location, close to everything you needed. Very friendly and well trained employees. Generally speaking, a classic old style 5 star hotel. I like that feels and standards that same to the many other JW Marriott across the world.

Stayed in October 2023