Bed was a bit uncomfortable

Excellent location with parking on site.

Stayed in June 2024

The us open(golf) was on but hotel sport channels did not show it once….least ways not in the morning or late evening? Perhaps I should have gone to reception and asked. After long days it would have been good to relax with better tv options.

This is an older facility, showers over baths! But fine for all we wanted, And clean.

Stayed in June 2024

Nothing.

A lovely hotel

Stayed in June 2024

Heard people slam doors

Breakfast was bussin

Stayed in June 2024

Would prefer better access for parking

Very good breakfast

Stayed in May 2024

Beds were pretty stiff

Nice and close to the city

Stayed in June 2024

The connecting door in the room. It was very ‘thin’ and we can hear next door talking, sneezing, laughing and everything. It also made us feel unsafe as we can hear them trying to open the door. So we put a chair to block the connecting door as there was only 2 of us females in the room so it was worrying. The lift area at the Arcade could be more well-lit for the safety of female travellers. Or equipped with video camera cctv or phone or security in case of emergency. The arcade had some homeless people wondering around so felt unsafe for hotel guests to use the lift in earlier hours 7am and at night.

Amazing location and beds are so comfortable. The newly renovated rooms are great and clean.

Stayed in June 2024

The parking was a bit confusing

The restaurant and facilities on site were great

Stayed in June 2024

The room met our needs perfectly. The front desk staff were lovely and very helpful.

Stayed in June 2024

Water pressure.

Such a beautiful view, great a/c and facillities. Loved the kind and helpful staff. Room was spacious and comfortable. Bathroom was clean and well layed out. Would highly recommend for a nice get away.

Stayed in June 2024

Needs updating

Great location

Stayed in June 2024

The locked bathroom facilities in the lobby.

Although not included in our stay, the breakfast was a treat.

Stayed in May 2024

Toilet seat - replace the toilet seat in room 1814 with a proper adult size please. It was uncomfortable. TV - great selection but who still has a 32 inch for such a big room? Car park - such small parking spaces. I had a huge Mitsubishi Outlander. So many scratches on it from people opening their car doors into the SUV. Reconsider rental car size when needing to park here.

Location - so centralized. I rented a car but didn't need to use it much. Easy access to Lambton Quay via different lifts. Outside these lifts is Woolworth and the cable car entry. Food everywhere. Room - good size. Very comfortable 2 x double bed for a twin room. Bathroom is big. Love the proper hair dryer. Pillow menu - 5 choices. The room already comes with 4 standard pillows each bed with more choices to pick from the menu. TV - had sky movies, discovery and sports. Wifi - no issue. Fast network. Cleanliness- very clean. Staff - I had very little interaction with them except check in and check out. They seemed really nice and helpful. Lighting - great with dimmer. Happy happy.

Stayed in June 2024

Location

Stayed in May 2024

Our key cards kept not working which was pretty frustrating.

Fabulous central city location - we stayed here as my husband was attending a conference here. We had a room on the top floor and were really impressed by the Harbour View Lounge which allowed extra space to chill out and brilliant views. The staff were all friendly and helpful. Extra little treats like tea service was lovely.

Stayed in June 2024

Didn’t have breakfast in house

Stayed in May 2024

There was a queue to get into lift to access hotel from street access as one lift was out. Homeless people on the street

Light and spacious room, comfy bed, quiet , close to all activists and transport. Supermarket close by, food at restaurant great, warm room

Stayed in June 2024

Nothing.

The location of the hotel is excellent, as you are very close to the main shopping area. The rooms are comfortable and the beds are especially comfortable.Some of the best hotel beds I've come across. Plenty of complimentary teas,coffees & toiletries in the rooms too. Helpful staff too.

Stayed in June 2024

The beds a bit uncomfortable

Convenient location

Stayed in June 2024

Great location

Stayed in June 2024

Getting into the property is terrible, the entrance way was blocked up with cars and taxis. It was stressful.

Location is everything, great service and clean facilities.

Stayed in June 2024

Food can be quite pricey - room service and extras etc.

This hotel has been on the Wgtn Scene forever so it is familiar.

Stayed in June 2024

Only stink thing was that we had to wait a good half hour for our room it was still getting ready. We loved that there was parking available but we weren’t told that the tickets that were given were single use but that we could collect more if we needed to.

Close to my daughter who lives in the student hall. Close to shops and restaurants and parking available.

Stayed in June 2024

Seems I booked an unrenovated room so had to pay more on checkout when I agreed to a renovated room. The guy at Reception said the rooms on Booking.com look better than reality! It was a long weekend and couldn't believe the cafe/bar was closed on Sunday night! No room safe which I thought was fairly standard these days.

Fairly central to town, ie 10 mins walk. Bed was comfortable. Nice toiletries.

Stayed in June 2024