128 Albert Street, 1010 Auckland, New Zealand
#44 of 185 hotels in Auckland
Guests' ChoiceBased on 1420 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 29 June 2024
John
New ZealandClose to everything
Stayed in June 2024
Reviewed: 29 June 2024
Gopalan
AustraliaMay be could make it a look more newish. Carpets were pretty old and smelly.
Location is pretty good and loved the service provided. Staffs were friendly and supportive.
Stayed in June 2024
Reviewed: 23 June 2024
Tania
New ZealandRoadworks at the entrance but can’t be helped
The location was perfect, so close to food, queen st, shopping…everything! The beds were comfy, room was a decent size for 4 of us but I wouldn’t want to be staying any longer than a weekend in that size room!
Stayed in June 2024
Reviewed: 22 June 2024
Robert
New ZealandExcellent breakfast
Stayed in May 2024
Reviewed: 14 June 2024
Amit
FijiNothing to mention
The restaurant serves good quality food with great staff
Stayed in May 2024
Reviewed: 11 June 2024
Margaret
New ZealandNothing
Fantastic location, right in the center of the city yet quiet and peaceful. You can walk everywhere and trams are a minute away. The hotel is located in a pedestrian only laneway which is full of great little cafes and eateries.
Stayed in June 2024
Reviewed: 8 June 2024
Samantha
New ZealandTraffic in the city was shocking but parking was good once we got there.
Location was great.
Stayed in May 2024
Reviewed: 7 June 2024
Slobodan
New Zealandrooms are good, breakfast also.
Stayed in June 2024
Reviewed: 3 June 2024
Rebecca
New ZealandNeeded different pillows, only drinking water tap was from bathroom, no bathroom extractor fan for steam, room was advertised with parking but had to pay extra for this
Bed was comfy, great location, bath was a bonus, loved the natural products, room service was a nice extra, the breakfast was lovely
Stayed in May 2024
Reviewed: 3 June 2024
Tony
New ZealandNothing to not like
Great buffet breakfast
Stayed in May 2024
Reviewed: 2 June 2024
Claire
New ZealandGood location to the Skycity. Nice bar area with happy hour. Great breakfast, staff very attentive.
Stayed in June 2024
Reviewed: 30 May 2024
John
New ZealandRoom was a bit warm
Stayed in May 2024
Reviewed: 27 May 2024
Debby
New ZealandThe awesome staff
Stayed in May 2024
Reviewed: 27 May 2024
Tara
New ZealandOnly a single coffee cartridge
all of the above
Stayed in May 2024
Reviewed: 26 May 2024
Lynne
New ZealandWas good but a lot of road works surrounding the hote;
Breakfast -good range and choice.
Stayed in May 2024
Reviewed: 20 May 2024
Pradip
IndiaIt’s a little dated but well maintained.
Location
Stayed in May 2024
Reviewed: 14 May 2024
Ramnesh
New ZealandInclusion of a shower in the room would have been great too
Room was big n beautiful 😍
Stayed in May 2024
Reviewed: 10 May 2024
Kylie
New ZealandBreakfast, location
Stayed in April 2024
Reviewed: 8 May 2024
Nolene
New ZealandJust the mess around the hotel area which is nothing to do with the hotel but impacts on the hotel experience
Breakfast was great. Room was lovely. Location excellent but the construction around the hotel is terrible. What an eye sore and inconvenience. Bathrooms are outdated but adequate and clean.
Stayed in May 2024
Reviewed: 8 May 2024
Julie
United KingdomGreat location, within easy walking distance of all the main sights in Auckland. Good restaurants in the area and a food court just below which the kids loved. Room was clean and had good facilities. Comfortable beds.
Stayed in April 2024
Reviewed: 8 May 2024
Patti
AustraliaI was staying with my daughter and at mealtimes, breakfast mainly, the head waiter ignored me even though I was the one footing the bill! It was so obvious even the ladies on the next table noticed. He never once asked how I enjoyed it, never looked directly at me or interacted with me. Incredibly rude. I was invisible to him for some reason and my daughter too noticed it and was shocked by his behaviour. Maybe some more training in treating all customers equally whether old/young, attractive/unattractive!!
Everything apart from rude head waiter in restaurant.
Stayed in May 2024
Reviewed: 6 May 2024
Abbegail
SingaporeLifts are really slow but it's a small thing
Central location with easy access to car park next door. Room, breakfast etc what you'd expect from Crowne Plaza
Stayed in March 2024
Reviewed: 5 May 2024
Brent
New ZealandGreat communication from the Hotel prior to arrival with directions etc., Friendly staff, easy check in check out, great proximity to the theater we were going to and restaurant options, exceptional breakfast. Really enjoyed our stay.
Stayed in May 2024
Reviewed: 5 May 2024
Kesh
New ZealandGet in to Hotel, Road Works making me too confused.
Location
Stayed in April 2024
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