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  5. Reviews of City of Sails Motel

Reviews of City of Sails Motel 4 stars

219 Shakespeare Road, Milford, 0620 Auckland, New Zealand

#78 of 195 hotels in Auckland

Guests' Choice

Review score

Based on 245 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 27 April 2023

    8.0
    It was a comfortable and stressfree stay.
    • Business trip
    • Solo traveller
    • Studio with Spa Bath
    • Stayed 2 nights

    You should type the password rather than write it. You couldn't distinguish between capitals or if it's numeral 0 or the letter O. There was also no sink or dish washing liquid to clean dishes.

    Location was close to work. The facilities were good.

    Stayed in April 2023

  • Reviewed: 24 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Spa Bath
    • Stayed 1 night

    A great last minute booking. Free parking. Easy check in. Friendly staff.

    Stayed in April 2023

  • Reviewed: 25 September 2024

    5.0
    Could have been better
    • Leisure trip
    • Couple
    • Studio with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Never saw any staff and other people staying were loud & thumping around late at night & early morning

    The room was clean, spacious & bed was comfortable

    Stayed in September 2024

  • Reviewed: 4 September 2024

    4.0
    very average
    • Business trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 1 night

    the people in both rooms beside me were noisy music playing all night & people coming & going all hours. This pissed me right off as I was traveling for work having early morning starts I was needing sleep & got sweet FA.

    the bed & pillows room was verry comfortable, location for what I was doing was good.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Perfect

    Spa bath

    Stayed in September 2024

  • Reviewed: 22 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room with Spa Bath
    • Stayed 1 night

    The reception is very accommodating, asked for an extra car park, no problems at all! Excellent location, will stay again.

    Stayed in August 2024

  • Reviewed: 11 August 2024

    5.0
    Could be better
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    We moved couch got some food under it. I had to pay $30 extra for the exact same bed structure. I was told we would get 2 x single beds but sleeper couch was kept as is. Not sure why I had to pay extra if it was kept the same. Also till late at night and early morning there was banging above us. Also like someone running the whole time. Plugs in bathroom didn't work and hairdryer didn't work.

    Location

    Stayed in August 2024

  • Reviewed: 7 August 2024

    6.0
    Ok but not my best choice.
    • Leisure trip
    • Family with young children
    • Executive Studio with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Bathroom floor didn't appear clean, long hair and crumbs on it, felt tacky to walk on. Plus shower seemed old & mouldy. No teatowels or way to dry your clean dishes. Was also very road noisy.

    Helpful reception staff, easy access in & out of room and liked having a opening door & windows. Comfy beds.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    The location was great. So easy to find. Handy location for places to eat etc. The room was nice and clean and perfect for our family.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    6.0
    The room was satisfactory for the price
    • Business trip
    • Solo traveller
    • Studio with Spa Bath
    • Stayed 1 night

    The carpet in the room definitely needs replacing, was a bit musty smelling

    Bed was comfortable, spa bath was good.

    Stayed in July 2024

  • Reviewed: 10 July 2024

    2.0
    Not a pleasant experience
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Booked disabled room. Shower rail was broken so staff swapped into other disabled unit. Unfortunately this unit had a terrible smell which we should have complained about but didn’t. Toilets are too low even though there is a rail very hard to pull up on. Grab rail from shower was too far away from seat. Bathroom floor was dirty. No extra blankets in room - was cold. Staff didn’t make bed on second day. We were then charged for a dent in the rubbish tin which we didn’t do. Would not stay again or recommend to anyone.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Very spacious close to the venue we needed to go to. Comfortable

    Stayed in July 2024

  • Reviewed: 6 July 2024

    10
    Always very good
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Been many times and will continue to stay at this motel.... always good

    Stayed in July 2024

  • Reviewed: 15 June 2024

    10
    Lovely Staycation
    • Leisure trip
    • Couple
    • Executive Studio with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely loved everything. Was worth the money.

    Loveedddd the spa bath in our room, the motel itself was nice and clean, definitely had quality standards. Lovely owners aswell. Will look forward to staying here again in the future.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    5.0
    Served purpose
    • Leisure trip
    • Solo traveller
    • Queen Studio - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Room needs updated tired

    Location was graat but felt overpriced for tired facilities

    Stayed in June 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    $200 bond

    Place was very clean compared to other motel we been to.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Great hotel stay
    • Leisure trip
    • Couple
    • Executive Studio with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We enjoyed our stay, staff were very nice.facilities were very clean.the spa bath was perfect and the little patio was a nice touch to our stay.The kitchenette was well equipped also

    Stayed in April 2024

  • Reviewed: 1 April 2024

    4.0
    served its purpose
    • Leisure trip
    • Solo traveller
    • Queen Studio - Disability Access
    • Stayed 2 nights

    either cheaper to match the standard of room, or update room facilities

    Cleanliness of room was good, but room and facilities very dated

    Stayed in March 2024

  • Reviewed: 20 March 2024

    4.0
    Disappointing
    • Business trip
    • Group
    • Studio with Sofa Bed
    • Stayed 1 night

    No bed linen provided for sofa bed, although I made it clear when I checked in we would be using it.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Ideal
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Good sized room. Location - 5 minutes walk to Smales Farm Bus Station.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Was welcomed and provided keys quickly. Before I got bags from car, the manager came out and swapped keys to give an upg
    • Business trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Little bit of road noise

    Very friendly, nice room (upgraded) and convenient to the office

    Stayed in February 2024

  • Reviewed: 1 March 2024

    10
    Great place to stay for where we went. Would stay again.
    • Leisure trip
    • Couple
    • Superior Studio
    • Stayed 1 night
    • Submitted via mobile

    Parking spaces were a bit narrow but I guess not everyone drives small cars 😄.

    We attended an concert at the Event Finder Stadium about a 18min walk from this motel. So location was excellent. Room was spacious and clean. So glad for the air conditioning. The kitchenette was really good too have although we didn't use it because of our short stay.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    5.0
    Comfy but noisy.
    • Business trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Plenty of traffic noise, fairly certain there were families there in transitional accommodation. Bit of noise. Bathroom was fairly clean but a bit tired.

    Was clean and comfortable. Good air con. Comfy bed Very accommodating of a late arrival and early check out.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    3.0
    Disappointing, dated, worn and dirty. Also very expensive for what they were
    • Leisure trip
    • Couple
    • Studio with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were dated, well past when they should have been refurbished. Price was exorbitant for the class of rooms presented. No facilities close by for meals, location was poor and rooms were sub standard

    Nothing, would have changed motels if I’d seen the rooms before paying. The hassle of getting a refund was all that stopped me cancelling the booking

    Stayed in February 2024

  • Reviewed: 19 February 2024

    5.0
    Our car won't let us stay here again.
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access
    • Stayed 2 nights

    THE PARKING WAS RIDICULOUSLY TIGHT! No aircon Very limited room servicing. There were several spiders in the room. The sky box was mounted behind the TV so the remote only worked when very close.

    Friendly staff at reception. The location was great for our needs. Had a rear door opening onto a pleasant grassy courtyard.

    Stayed in February 2024

Showing 76 – 100

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