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Reviews of Castaways Resort 4 stars

685 Karioitahi Rd, 2683 Waiuku, New Zealand

#2 of 3 hotels in Waiuku

Guests' Choice

Review score

Based on 926 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 17 June 2024

    10
    What are you waiting for?
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    There's nothing I didn't enjoy about my stay! There was (what sounded like) some construction going on next door but only during lunch hours - nothing that interrupted my peace. Maybe in winter time some covers could go over the parking spaces to prevent being soaked in the rain when unloading/packing up.

    The view is spectacular! Wether its waking to the sunrise, listening to the waves crash along the beach while taking a peaceful moment to soak in the presences of the moment. The shower pressure is spot on. Then you can wind down in a heated room with AC. Provided is also a stove top with pots and pans to make your own meals - I highly recommend the complimentary buffet breakfast that is held daily in the restaurant. There is definitely something for everyone!

    Stayed in May 2024

  • Reviewed: 16 June 2024

    8.0
    Outstanding views
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    The restaurant let the place down. Food was standard & some of mine was cold & inedible. $48 for 2 way lamb which was chewy & vegetables(beans & peas) were overcooked. The buffet breakfast looked promising the next day however, no teabags were available (only flavored ones) & everything was cold..shame really because the venue itself was really lovely.

    The room was outstanding.. room 89- 1bdrm villa. The views were breathtaking! The room was clean & had everything we needed.. we slept with bifolds open all night & listened to the waves crashing & the smell of sea air filled the room..Bliss! Parking was just up the hill if you didn't mind a wee walk..or the cart picked you up to run you to your car or restaurant. Driver lovely & friendly. Very private which was exactly what we wanted.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Dinner menu was so basic

    Everything

    Stayed in June 2024

  • Reviewed: 10 June 2024

    10
    Superb Location-based
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The chalet was a wee bit tired and smell slightly musty when we first went in

    The superb location and friendly staff. The breakfast is better than we've ever had elsewhere

    Stayed in June 2024

  • Reviewed: 6 June 2024

    7.0
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 3 June 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The bed & pillows need updating. WiFi needs some work as it drops out.

    The location. Not too far to travel but awesome views.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Stunning view
    • Leisure trip
    • Family with young children
    • Deluxe 2 Bedroom Chalet
    • Stayed 2 nights
    • Submitted via mobile

    The room we stayed in didn't have higher cabinet to hang our formal long dresses for the wedding, bottom part of the (dresses) were all on the floor crumpled.

    Stunning view, fresh air😉

    Stayed in May 2024

  • Reviewed: 1 June 2024

    10
    Worth the money & I’m hoping to come back soon
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing I loved everything

    Amazing views & nice and private it’s definitely my favourite getaway place 🥰

    Stayed in June 2024

  • Reviewed: 30 May 2024

    10
    Awesome
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    A few items was found under the bed from past visitors. Which kind of showed me the room wasn’t cleaned properly

    View . Peaceful view

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    Enjoyed time away from busy city. Good to to get away and reset.
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t stay long enough

    Everything. The views,remoteness,quiet, private,peaceful. Comfortable. Lovely place to get away from the hustle and bustle of city life

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted via mobile

    Clean, modern, warm thoughtful spaces. The villa 100 was my favorite stay. It felt private and receptionist and staff are happy to accommodate requests. Thank you for the wonderful stay. Ngaa mihi nui x

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Exceptional swrvice znd views.
    • Leisure trip
    • Couple
    • Two-Bedroom Chalet
    • Stayed 1 night
    • Submitted via mobile

    My husband thought unit is aging slightly. Needing a touch up. Fine with me.

    Loved the view, breakfast was amazing and restaurant evening was beyond our expectation.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night

    need to use the right pillow cases in the bedroom, standard sized pillow stuffed in European sized pillow case.

    Great views and stunning location

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Room spacious, clean and had all the stuff we needed Opted for the massage and the coconut bath, friendly staff and such a good experience If I have to find one con that would be the surcharge on the paywave. Doesn't mind that but it wasn't listed on the paywave machine that there will be a surcharge if you paywave Overall a beautiful place and must do if you are in Auckland

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Perfect
    • Leisure trip
    • Family with young children
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Beautiful view

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    Definitely book a studio again and enjoy the beautiful food at the restaurant - impressive.
    • Business trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Most of the staff seemed to need some training - it took five attempts to book a table at the restaurant between three different staff. A bit embarrassing going to a resort in NZ that rates itself as upmarket but there are warnings and signs everywhere about charges for stealing cutlery etc.

    Beautiful dinner -hugely improved. shame the waitress was chewing gum. We stayed in a studio instead of a chalet this time and it was very nice, had a bath and very comfortable bed and was handy to the restaurant.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Villa
    • Stayed 3 nights
    • Submitted via mobile

    Could have done with a spa or hot tub on the deck and then it would be perfect 👌

    Size of the villa is fantastic. Views amazing Bathrooms and water pressure awesome Beds very comfy Golf cart concierge flawless Will go back for sure

    Stayed in April 2024

  • Reviewed: 2 May 2024

    10
    Fabulous, 100% recommend
    • Business trip
    • Group
    • One-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Discounted rate for next time ;)

    Everything!! Mostly stunning view, villa fit out and the buggy drivers they were all fabulous

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    The chalet was excellent and the staff were very helpful and friendly
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Disappointed with the evening meal. My husband ordered, the Angus ribeye but it was very tough ,not what he expected but he didn't send it back. Unit 21 was a disability room which was not required or requested, we expected a shower cubicle as shown in the resort pictures. Shower curtain was marked and dragging on the floor, mentioned this at reception but were told there were no other rooms. But when we couldn't get the TV to work we were moved into a chalet. We would have been more than happy to pay the difference if offered by the male receptionist.

    We found the breakfast adequate, the scrambled egg was tasteless. Kamal gave my husband a tray of pastries for his birthday during the breakfast, which was a very kind gesture and very thoughtful. Kamal gave exceptional customer service trying to fix the TV, very apologetic for it not not working. Hence the move to a chalet, which was just perfect. Would definitely stay again and book a chalet, with the friendliness and customer service from Kamal mainly and other staff.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The views from rooms 11, 12 were amazing the men really enjoyed there stay here and will recommend to everyone we cross paths with

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Restraunt, food was good, breakfast buffet had no milk or bread options and sachet coffee only! Service a little inattentive. Had to wait at the desk for service more than once.

    Comfortable studio, everything we needed. Great location and view.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    great night away from the busy urban life and relax
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet
    • Stayed 1 night

    everything was great

    the food was actually very nice and tasty, I guess with inflation these prices are the same as a restaurant.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Villa
    • Stayed 3 nights
    • Submitted via mobile

    Not really a moan. Just comments that may help future guests on what to expect. When in a villa, you are reliant on the buggy service to get around. This is marvelous but can be await during breakfast and dinner time. But one is on holiday, so who cares! The chalets seem to have space for parking a car. But they are located in a more established part of the resort. Where the villas are located in newly established and the plantings need time to grow.

    Everything. The views were awesome. The food in the restaurant was marvelous The drinks are well priced. Villa was spacious and clean and newly constructed. The staff were excellent and friendly. The breakfast was fantastic with a variety that would satisfy most people. Recommend to anyone who wants a getaway.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Such a beautiful location. Will definitely like to come back and stay again.

    Stayed in April 2024

Showing 1 – 25

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