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  5. Reviews of Mercure Amsterdam City Hotel

Reviews of Mercure Amsterdam City Hotel 4 stars

Joan Muyskenweg 10, Oost, 1096 CJ Amsterdam, Netherlands

#176 of 465 hotels in Amsterdam

Guests' Choice

Review score

Based on 1333 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    7.3

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 24 September 2024

    8.0
    Nice city break in Amsterdam
    • Leisure trip
    • Family with young children
    • Privilege Double Room with Double Sofa Bed
    • Stayed 2 nights

    The tv in the room could offer streaming from your devices or have some smart tv apps. Half the channels didn't work.

    The room is very comfortable, the shower is great. The views from the room and hotel are great. The lobby and bar is very relaxed and nice space to chill out. They also offer free drinks from a fridge downstairs.

    Stayed in September 2024

  • Reviewed: 24 September 2024

    7.0
    Great room awful dinner menu. Mostly frozen food.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Self-serve hotel. Terrible food at dinner.

    Cleanliness, free tea and coffee, price.

    Stayed in September 2024

  • Reviewed: 24 September 2024

    8.0
    Friendly staff, nice bar, water and ice on tap in reception, small shop open 24 hrs - overall very pleasant stay.
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor lighting in bathroom especially for doing makeup.

    Nice staff, comfortable room with good facilities.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Over All Satisfactory stay
    • Leisure trip
    • Family with young children
    • Privilege Twin Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room door was stucked, later they changed the room but we were locked in for a while. Sink was blocked in the washroom.

    I like the Ambiance it was Clean. Staff Friendly

    Stayed in September 2024

  • Reviewed: 19 September 2024

    8.0
    Slightly out of town for central Amsterdam but good value for money.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    Room felt a bit small compared to other hotels in the same group that I have stayed at. Anyone used to the standard of restaurants in Mercury hotels or Novotels in France will be disappointed with the offering here. Location is a little off putting especially if you travel to the hotel on public transport. Hotel is next to an empty construction site and student accommodation.

    Reception staff friendly and helpful. Bed typical for Accor Group, king size, comfortable. Asked for a quiet room and got one. Housekeeping good standard.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Surprisingly good!
    • Leisure trip
    • Family with young children
    • Privilege Double Room with Double Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast very expensive so skipped that.

    About 5mins on train from city centre and about a 10min walk to metro. Bit out of the way but bot cheaper than the city centre and a really nice hotel, especially for families. Short walk to reach the river and nice walk along there into town.

    Stayed in August 2024

  • Reviewed: 8 September 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Could have given free breakfast for the price

    Stayed in September 2024

  • Reviewed: 6 September 2024

    9.0
    Superb
    • Business trip
    • Group
    • Privilege Double Room
    • Stayed 3 nights

    Cards only payment

    The Room

    Stayed in September 2024

  • Reviewed: 5 September 2024

    7.0
    Comfortable stay - Away from the city hustle
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioning was seemingly faulty, making the room feel stuffy at times. Strange paintings on the walls which felt authentic however a little bit off putting in the bedroom. Location was not ideal if you were planning to see/do things around Amsterdam city central.

    Well kept hotel with clean rooms & thoughtful amenities. Friendly staff & quiet location. Bike hire available, making exploring extra exciting. Definitely a must do in Amsterdam!

    Stayed in August 2024

  • Reviewed: 1 September 2024

    7.0
    straightforward, reliable hotel at a decent price.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    relatively thin walls / noise from other guests. immediate area has very few amenities / stores etc. lots of construction.

    the room was clean, it has everything we needed for a night. bed was comfortable and hosed was good.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    8.0
    Excellent spacious hotel with great amenities. Short walk to a metro stop or bike in town!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Difficult to get a coffee before 10am and 12pm on weekends.

    Room was spacious. Excellent shower and the sauna was great!

    Stayed in August 2024

  • Reviewed: 30 August 2024

    8.0
    Some lights were not working
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Price and location

    Stayed in August 2024

  • Reviewed: 29 August 2024

    7.0
    Nice hotel, clean, good location.
    • Leisure trip
    • Family with young children
    • Privilege Twin Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The walk to the station was a bit long, but got used to it. Towels and certain amenities were not changed during a three day stay. Water wasn’t replaced otherwise it was good.

    I liked that it was out of the centre, in a nice neighbourhood. Very chilled.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    A little out of the way but not a long walk to the train.

    It was a nice clean hotel room.

    Stayed in July 2024

  • Reviewed: 21 August 2024

    7.0
    Nice amenities, not so good location
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    The location was disappointing, I should have done more research because it was located 15 min from the closest train station in a very isolated area in the outskirts of Amsterdam

    Nice hotel with lots of amenities

    Stayed in August 2024

  • Reviewed: 20 August 2024

    8.0
    Enjoyed our stay!
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    We had an amazing stay in the hotel! Breakfast was good and has lots of options. Room is spacious and I love that it has a mini fridge. Staff are all friendly and very helpful.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I think that 25€ for a breakfast was a bit exaggerated. We had it in one of the days, but didn’t come back after. The air conditioning system was not functioning properly, it was not getting really cold, but just chill.

    Receptionists were very attentive and happy to help you. The room was clean and the fitness and sauna areas were also really good

    Stayed in August 2024

  • Reviewed: 15 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The area is not well served with supermarkets

    Gym and sauna where great

    Stayed in August 2024

  • Reviewed: 13 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Privilege Double Room with Single Sofa Bed
    • Stayed 4 nights

    Wifi network is not stable, it always need to re-connect.

    Room is nice and cozy

    Stayed in August 2024

  • Reviewed: 8 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Privilege Double Room with Single Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Pillows on the beds were very poor.

    Wonderful breakfast fare & eating area.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Great stay! Good value for money! Would stay again!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not much!

    Good size, close to train station to get into city centre. Good value for money. Clean and comfortable. Loved that they could accommodate a very early check in as we had been travelling for 24hours!

    Stayed in July 2024

  • Reviewed: 5 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms were big and service personnel was nice

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Very comfortable
    • Leisure trip
    • Group
    • Privilege Twin Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Far from the city center and the metro station

    Clean and very friendly

    Stayed in August 2024

  • Reviewed: 4 August 2024

    7.0
    Quiet comfortable need to be more clean
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    We found socks under the table The floor was dirty and hasn’t been vacuumed or mopped our entire stay also it’s far from center other than this hotel was ok and we had a good time

    I like that they gave us two room next to each other as a family of 5 also the view and the quietness of the area Everything was comfortable breakfast was ok They gave us water everyday We liked our stay

    Stayed in August 2024

Showing 1 – 25

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